I placed the order on 7/4/26 and today is 20/4/26, I havent received any order confirmation email yet, so I am so confused whether I have made the order or not. And I contacted the customers service v... Se mere
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Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Hello, on April 12th I ordered "Good Smile Company - Nendoroid "KamiKatsu: Working for God in a Godless World" Mitama" to Israel. I checked the link and it only says "Payment accepted", no shipping... Se mere
Virksomheden har svaret
J'ai commandé une peluche le 31/03 et l'ai reçu le 13/04/2026. La livraison à été rapide. C'est la première fois que j'ai commandé sur cette boutique en ligne et j'en suis très satisfaite de mon e... Se mere
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Bonjour, Site à éviter absolument ! Ma fille a fait une commande le 10/03 pour un montant de 65 €, son compte a été débité 2 jours après. A ce jour, toujours rien reçu et aucune réponse à mon mail de... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Japanzon – The best Japanese import site Japanzon is a Tokyo-based company specialized in fast worldwide shipping of 100% authentic Japanese products: video games, trading cards, official figures, Gashapon, arcade accessories, retro collectibles, and more. Our online store features thousands of licensed items available for fans around the world. Every order is carefully packed and shipped directly from Japan by a small, passionate, human team — no dropshipping, no bootlegs, no tricks. We process hundreds of orders every month, and the few negative reviews online represent less than 0.5% of our actual customer base. Unfortunately, happy customers rarely leave reviews, which can lead to a distorted view. Still, our mission remains unchanged: to deliver a true Japanese import experience, with real stock, fair prices, and honest service. Japanzon is your direct gateway to Japan — no middlemen, no shortcuts. Thank you to all our loyal supporters for over 10 years.
Kontaktoplysninger
2-13-9 Kohoku, 123-0872, Tokyo, Japan
- 03-0000-0000
- contact@japanzon.com
- japanzon.com
2,9
Middel
231 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
shipping time
I placed an order on 2/12/26 and they still havent shipped it out and ive gotten zero updates on my order
26. februar 2026
Uopfordret anmeldelse
Besvarelse fra Japanzon
Hello,
Thank you for your message and we sincerely apologize for the inconvenience.
We are currently experiencing a very high order volume, which has caused some delays in processing. Unfortunately, the item became unavailable from our supplier and we were unable to secure stock. A full refund has already been issued.
We truly apologize for the disappointment and appreciate your understanding.
Best regards,
Japanzon Team
Expérience mitigée qui se termine bien.
Une commande annoncée comme expédiée qui ne l'était finalement pas parce que l'un des jeux achetés n'était pas apparemment pas en stock. J'ai du contacter le site pour avoir des infos...
Cependant, j'ai eu une réponse courtoise après plusieurs relances et la commande a été reçue complète et comme annoncée mais avec plusieurs semaines de retard alors qu'elle était attendue pour faire des cadeaux de noël.
Au final, ce fût une expérience d'achat mitigée mais ça ne m'empêchera pas de faire d'autres commandes dans le futur (mais maintenant, je sais que les délais peuvent être plus long que ceux annoncés).
17. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Japanzon
Bonjour Yvan,
Merci d’avoir pris le temps de partager votre expérience.
Nous sommes sincèrement désolés pour le retard rencontré sur votre commande, ainsi que pour le manque de visibilité initial concernant le stock. Vous avez raison : vous n’auriez pas dû avoir à nous relancer pour obtenir des informations.
Certaines périodes, notamment avant Noël, génèrent un volume de commandes très important, et malgré nos efforts, cela peut parfois entraîner des décalages lorsque l’un des articles nécessite une vérification ou un réassort interne.
Nous sommes néanmoins heureux que votre commande soit finalement arrivée complète et conforme, même si le délai n’était pas à la hauteur de vos attentes.
Votre retour est précieux et nous aide à améliorer nos processus afin d’être plus transparents et plus réactifs à l’avenir.
Merci encore pour votre confiance et pour envisager de commander à nouveau malgré cette expérience mitigée.
Cordialement,
Xavier
Trustworthy :)
I was pretty skeptical because of all the bad reviews this website has been getting on here but my package came pretty quickly (I ordered on January 31st and received it February 17th). The box was well protected so it was an 11/10 for me and customer support was also a big help with Xavier answering all of the questions I had :) I truly think this website is underrated and if you have any questions that you should try using the website instead of email (that's what I did) to make sure you actually get answers. I would definitely order from here again !
31. januar 2026
Uopfordret anmeldelse
Besvarelse fra Japanzon
Thank you so much for your thoughtful and detailed review.
We truly appreciate you taking the time to share your experience, especially after reading some of the mixed feedback online. It means a lot to us that you decided to give us a chance.
We’re very happy to hear that your order arrived safely and quickly, and that the packaging met your expectations. We put a lot of care into protecting our products, so your “11/10” genuinely made our day.
Regarding reviews, you are absolutely right — after more than 10 years in business and thousands upon thousands of orders shipped worldwide, a few hundred public reviews do not always reflect the full picture. As with any long-running company, most customers who are satisfied simply enjoy their purchase and move on, while those who experience an issue are naturally more likely to leave feedback. We completely understand that, and we continuously work to improve wherever we can.
It was a pleasure assisting you directly, and we are always happy to answer questions and provide support as quickly as possible.
Thank you again for your trust and kind words. We look forward to serving you again in the future.
Warm regards,
Xavier
Japanzon Team
Lengthy Shipping - Did Arrive!
Shipping took some time, but I’m sure that’s primarily because of the holiday season and the influx of orders they received. All-in-all, I did end up receiving it, so rest assured you’ll likely get yours as well. They are a small business. I ordered on the 23rd of December, and received it today on the 2nd of February. Came exactly as listed and I’m very happy with what I got. Thank you Japanzon for getting me my collectible!
22. december 2025
Uopfordret anmeldelse
Besvarelse fra Japanzon
Hi Douglas,
Thank you very much for your kind review and for your patience 🙏
We’re truly happy to hear that your collectible arrived safely and exactly as listed.
The holiday season created an exceptional rush of orders, and as a small business we really appreciate your understanding.
Thank you again for your support,
Japanzon Customer Service
Hello
Hello, I have been waiting for an email confirmation since January 29.
Could you please check the status of my order?
Thank you.
UPD:
I haven’t received any response regarding my order — neither by email nor on Instagram. No one replies from your email address.
To be honest, I find it quite strange that I, as a customer, have to keep reaching out just to get a basic update. This feels disrespectful to the buyer.
So I will repeat my request: please clarify the status of my order so I can understand whether I should keep waiting for my parcel or start looking for other options.
Thank you.
29. januar 2026
Uopfordret anmeldelse
Besvarelse fra Japanzon
Hello Iulianna, thank you for feedback , did you saw our answer ? if not please send mail to contact@japanzon.com
No emails sent
I ordered the order 3-4 days ago and haven't gotten any emails yet.. eventhough on the site it says "SHIPPING WITHIN 48 HOURS
With delivery tracking"
i tried contacting the email but it just wont let me for some reason? I know you guys respond here so im giving it a shot.
Was it because you guys dont work on business days..?
2. februar 2026
Uopfordret anmeldelse
Besvarelse fra Japanzon
Hi Lea,
Thank you for your review and we sincerely apologize for the lack of email updates.
At the moment, we are experiencing an exceptional high volume of orders, which has caused delays in processing and communication. We checked your order, and unfortunately the item became out of stock at our supplier.
To avoid keeping you waiting longer, we have already processed a full refund for your order.
We are truly sorry for the inconvenience, and thank you for your understanding.
Best regards,
Japanzon Customer Support
Although at first there was a problem…
Although at first there was a problem with placing my order, the product came very quickly! It was packed carefully and the product came in good quality. I really love it!
26. januar 2026
Uopfordret anmeldelse
Besvarelse fra Japanzon
Hello,
Thank you very much for your feedback!
We’re sorry again for the issue you faced at the beginning when placing the order, but we’re very happy to hear that everything arrived quickly, well packed, and in great condition.
Enjoy your product, and we hope to see you again soon on Japanzon!
Best regards,
Japanzon Customer Service
2 months to refund
I placed an order on the 7:th of December, 2025. Haven't heard anything so sent an email last week asking where my parcel went off to. Haven't heard anything still.
*Update: I recieved an update that the product I ordered was out of stock and I would receive a refund. Had I recieved this update and refund within 25 days of my initial payment my bank could have cancelled the payment and reimbursed me in full. I ultimately lost about $80 because of exchange rates and payment extensions for 60 days. It's not a huge bummer but could've been avoided had I only recieved an update within a timely manner.
28. januar 2026
Uopfordret anmeldelse
Besvarelse fra Japanzon
Hello,
We sincerely apologize for the lack of updates and for the delay.
We did receive your email (sent on January 23rd), and we are currently waiting for confirmation from the manufacturer regarding your order. We preferred to wait until we had a clear and accurate answer rather than sending generic “please wait” emails without real information.
We will contact the manufacturer again today and will provide you with a clear update regarding your order within 1 to 2 days.
We are truly sorry if you felt ignored — that was not our intention.
Best regards,
Japanzon Customer Service
Lack of email communication
I have ordered a figurine on 24th of December 2025 (my bank shows that payment was done on 26th day). I understood from the website that the delivery could take a month as it was holiday period and that carriage by ship takes time.
I did make an account but did not download an invoice which was my mistake but I have expected to receive some sort of a message on the parcel and/or whether it was processed. On account I can only see that the payment has been accepted.
After around a month, I have wrote an email asking for an update but did not receive any reply so far so last night, I have wrote a second email asking whether the figurine I ordered was still available or whether I should ask for a refund and look for it elsewhere.
Apart from lack of replies or notifications on the status of the parcel, writing an inquiry has an irritation of not giving any visual detail on whether a photo/picture relevant to the inquiry has been successfully updated.
I understand that it’s too soon to expect a reply on the second email but since I saw that the team responds to reviews, I hope to seek some answers this way.
To note, I have checked spam and junk folders but did not get any response.
27. januar 2026
Uopfordret anmeldelse
Besvarelse fra Japanzon
Hello,
Thank you for your message, and we sincerely apologize for the lack of communication.
We have checked our inbox and we could not find any email from you, so it is possible that your previous messages did not reach us properly. We are very sorry about this situation.
We are now checking your order status and will arrange everything as soon as possible. We will get back to you shortly with an update (availability + shipping status / tracking).
Thank you for your patience and understanding.
Best regards,
Xavier
Japanzon Customer Support
Ordered on 09/01/26
Ordered on 09/01/26, Website states guaranteed dispatch within 48hrs, I had no email with any tracking details etc, waited till 19/01/26 and emailed them for an update for which i had no reply (Waited for time difference). Logged in my account and was not even dispatched so filed a dispute with Paypal and was refunded with no explanation or apology, They have then blocked my Japanzon account! DO NOT ORDER FROM HERE.
RE there reply, absolute nonsense, no emails from them was received.
22. januar 2026
Uopfordret anmeldelse
Besvarelse fra Japanzon
Hello Sue,
Thank you for your review. I’m sorry your experience was disappointing.
However, I need to correct a few points:
We did reply to inform you that one item from your order was no longer available.
We offered an immediate solution: a replacement (including a pre-owned alternative), but we did not receive any reply.
After that, a PayPal claim was opened. Once a claim is opened, the case must be handled through PayPal’s process, which is why the refund was issued via PayPal.
Regarding your Japanzon account: according to our Terms & Conditions, when a dispute/chargeback is opened without prior discussion with our support, the account is closed to protect the business from payment disputes and potential abuse.
Best regards,
Xavier – Japanzon
Happy purchase !
Considering all the bad review, I wasnt sur of my purchase afterward.
But I am happy I gave it a try.
The customer service is very fast to respond, helpful and nice.
My package arrived safely,fully and in the delay.
Thank you !
22. januar 2026
Uopfordret anmeldelse
Besvarelse fra Japanzon
Hello Giuliano,
Thank you very much for your kind review and for giving us a chance despite the negative feedback you had seen.
I’m really happy to hear that everything went smoothly: fast support, helpful communication, and a safe delivery within the expected timeframe.
Your message truly motivates our team to keep improving every day.
Best regards,
Xavier – Japanzon
Site frauduleux ou burggé aucune…
Site frauduleux ou burggé aucune réponse de la pars du personnel peut être surchargé
Je tiens à m excuser pour la note que je changerait une fois le jeux entre mes mains
Cordialement
9. december 2025
Uopfordret anmeldelse
Besvarelse fra Japanzon
Bonjour Teddy,
Nous souhaitons apporter une clarification.
Nous vous avons contacté par e-mail à deux reprises (le 12/12/2025 puis le 11/01/2026) afin d’obtenir votre confirmation avant expédition.
À ce jour, nous sommes toujours dans l’attente de votre réponse, ce qui empêche malheureusement l’envoi de la commande.
Dès réception de votre retour par e-mail, nous pourrons finaliser la commande et procéder à l’expédition sans délai.
Nous restons bien entendu disponibles.
Cordialement,
Xavier – Japanzon
Cela fait 1 semaine que j'essaye de…
Apres 1 semaine sans nouvelles j’ai finalement reçu un suivi de colis et j’ai bien réceptionner la commande , je recommande mais il faut de la patience
15. januar 2026
Uopfordret anmeldelse
Besvarelse fra Japanzon
Hello Thomas,
Thank you for your feedback.
We would like to clarify the timeline for transparency.
Your order was placed on January 11th, and your first message to our customer service was sent on January 14th, followed by a reminder on January 15th. As of today (January 16th), the delay is therefore less than one week.
Your payment was successfully received, and your order is currently being processed. During busy periods, confirmation and shipping updates may take a short time, but your request has not been ignored.
We remain available via our customer service and will provide the necessary updates shortly.
Best regards,
Xavier
Japanzon Team
Experience with Japanzon
There was a major delay to my order, which was placed on June 14th 2025.
Firstly, the shipping number provided was non-existent, and could not be tracked on its purported shipping company (Japan EMS).
After querying Japanzon initially and getting a perfunctory response promising shipment as soon as possible, I was met with radio silence for 5 months (November) and the shipping number was still non-existent.
Thereafter, Xavier Dussailly from the Japanzon team aided me through the process and facilitated a speedy delivery for my item in January which I have received.
Thanks again Xavier, hope that the logistical issues on your end are ironed out.
14. juni 2025
Uopfordret anmeldelse
Besvarelse fra Japanzon
Thank you for taking the time to share your detailed feedback.
We sincerely apologize for the long delay and the lack of communication you experienced earlier. This is not the level of service we aim to provide, and your feedback highlights areas where we clearly needed to improve.
That said, we are glad that the situation was ultimately resolved and that you received your item safely. Since then, we have taken concrete steps to improve our logistics process and customer communication to prevent this kind of issue from happening again.
Thank you again for your patience and for acknowledging the efforts made to resolve the situation. Your feedback is valuable and helps us move forward.
Best regards,
Xavier
Japanzon Team
unexpected "goodies" ;-)
Finally the problem with the unavailable F-toys kit was solved and instead of 1 model to expect they send a whole box with 4 models!! Really perfect and a very BIG THANK YOU to their effort to fulfill customers' wishes !!!
I'll come back when the next kits are available!
12. januar 2026
Uopfordret anmeldelse
Besvarelse fra Japanzon
Thank you very much for your kind review!
We’re really happy to hear that you were satisfied with the solution and the little surprise 😊
Customer satisfaction is very important to us, and we always try to do our best when an issue occurs.
We truly appreciate your support and look forward to welcoming you again when the next kits are available!
Best regards,
Xavier
Japanzon Team
Didn't receive order and can't contact company
2 weeks after ordering I didn't get an email nor did my status change. They said shipping will take less than 48 hours and yet after 2 weeks nothing happened. My status is still at "Payment received". I tried contacting the company through their email form, but after a week I still have no response from them.
9. januar 2026
Uopfordret anmeldelse
Besvarelse fra Japanzon
Hello,
We sincerely regret your frustration, however, we would like to clarify an important point: a detailed response was sent to your inquiry on January 6th. Please check your junk or spam folder, as our emails sometimes end up there.
We are currently experiencing an exceptional volume of orders, which has temporarily impacted our usual processing times. We apologize for the delay.
We can confirm that your order has already been processed and shipped from Japan.
Thank you for your patience.
Best regards, The Japanzon Team
To improve on the email
Order placed on 17 Dec 2025 and I did not receive any order confirmation. I double checked on my email Japanzon profile, no typo noted. Order shipped on 21 Dec 2025 with tracking number provided, no email received to inform order has been shipped, I have to log in to Japanzon to check on the order status. Despite having a tracking number, I tried to search via few legit source such as ems post, tracking.post, there is always no result. I did tried other tracking number I found and did a search which it did show the shipping details, so meaning my tracking number hasn’t been scanned or for whichever reason. I tried to email to them twice, no replies, check through my spam bin, no emails from them. The available option to message them is via order details, checking with them why I did not received order confirmation email, tracking number not showing any result, update on the order status, all I get is a specific standard answer, “we have a few delays.”
I finally managed to contact them via phone call after several tries in the morning, speak to them for 20 mins to understand the situation and they told me they have send out the parcel but stick at some warehouse before the post which I don’t quite understand what is going on. The week of New Year, I understand Japan having their holidays, so I patiently waited. Today I tried checking on the tracking number, again no result. Tried to call them again, no one answer. So this is it, I don’t think I have the patience to wait. I chance upon Japanzon and research on the website with good reviews. They even have all the figurines that I want and decide to place orders, total amount around 52k yen with the confidence they providing via the reviews I read. Unfortunately after placing order then I found out on Trustpilot on their communication and shipping issue, then I realised I have made a wrong choice. Giving a benefit of doubt, I patiently waited and trying to check on the status with them, but the answer I was given does not give me the confidence that my order will be shipped out from Japan. For past 3 weeks I was looking forward to my figurines, but at the same time anxious due to no updates and unable to track my order.
I am requesting for a full refund. Please communicate here as till now I did not received any email from you. Thank you.
Updated
I have received the figurines, delivery actually took quite fast, within a week it was delivered. Sadly one of my figurines missing, but managed to get my refund. Overall due to year end causing the delay. The only 1 thing I hope they can improve on, one on the email order and related email which I did not received it. Thanks to Xavier for the prompt responses which I have communicated in the order details message.
7. januar 2026
Uopfordret anmeldelse
Besvarelse fra Japanzon
Dear Customer,
We have taken note of your feedback and sincerely regret your frustration. As we explained during our 20-minute phone conversation, your parcel has been processed and collected by the carrier.
The lack of tracking updates and the current delays are unfortunately due to the massive surge in orders during the end-of-year peak season, combined with the New Year public holidays in Japan, which slowed down postal scanning centers.
Regarding the emails, we apologize if our automated confirmations are being filtered by your provider, which is why we remained available by phone to clarify the situation.
Your 52,000 yen order is indeed handled and on its way. We understand that the wait is long, but we are doing our best to ensure delivery despite the carrier's congestion. We remain at your disposal for any further information via your order dashboard.
Best regards, The Japanzon Team
Not worth it
Not worth it! I recently ordered a bumblebee on Japanzon and was so excited because I’ve been looking for this figure for some time now. I have tried reaching out to them numerous times because I didn’t get any email confirmation for my order and they already withdrew my money. There has been no updates on my order and on their website it says that they ship within 48 hours, but it’s been a few days now. No one has replied to me. I have ordered from many other sites but this one is disappointing thus far :(. I need to issue a refund and can’t reach anyone. I even contacted them through their website but it doesn’t seem to go through.
31. december 2025
Uopfordret anmeldelse
Besvarelse fra Japanzon
Hello Tran,
Leaving a 1-star review because you didn't get a reply within 5 hours is unreasonable, especially considering:
Time Zone Difference: When you sent your email, it was 4:00 AM in Japan. Our team was asleep.
Holiday Period: You ordered on January 2nd, during the Japanese New Year national holidays when all logistics and offices are closed.
Business Reality: Expecting a reply in the middle of the night during a holiday period is simply not realistic.
Since you requested a refund in your review, we will process your cancellation request according to our Terms & Conditions. You will receive an email shortly regarding the status of your refund.
Regards,
Artikel wurde mit Mängeln geliefert und keine kostenlose Rückgabe
Artikel wurde mit Mängeln geliefert und entsprach nicht den Bildern oder der Beschreibung. Es werden nur Beispielbilder auf der Webseite verwendet. Der Verkäufer bietet keine kostenlose Rücksendung an, und ich muss auf eigene Kosten nach Japan zurück schicken für einen Mangelhaften Artikel. Daher ist hier Vorsicht geboten und ich empfehle keine Bestellung dort zu platzieren.
3. januar 2026
Uopfordret anmeldelse
Besvarelse fra Japanzon
Vielen Dank für Ihr Feedback. Wir bedauern, dass Sie mit der Abwicklung nicht zufrieden sind, möchten jedoch die Fakten klären:
Internationale Rücksendungen: Da wir ein japanisches Unternehmen sind und direkt aus Japan versenden, tragen unsere Kunden gemäß unseren AGB die Kosten für den Rückversand. Dies ist eine Standardpraxis im internationalen Fernabsatz.
Produktabbildungen: Wir verwenden offizielle Produktbilder der Hersteller, um eine korrekte Darstellung der Modelle zu gewährleisten. Die Zustandsbeschreibung ist jedoch immer maßgeblich.
Gleichbehandlung: Unsere Richtlinien gelten aus Gründen der Fairness für alle unsere Kunden weltweit gleichermaßen.
Wir bedauern, dass diese Bedingungen nicht Ihren Erwartungen entsprachen, können jedoch keine Ausnahme von unseren Verkaufsbedingungen machen.
Mit freundlichen Grüßen,
Great customer service
While I ended up returning the item I had bought, I must command Japanzon's customer service. They always responded very fast. They were very good at solving the issue and help me with the return (which they even refunded, since the issue was on their side). So I can say that it is a very honest company that cares about customers. I will have no hesitation using them again in the future.
1. december 2025
Uopfordret anmeldelse
Besvarelse fra Japanzon
Dear Customer,
Thank you so much for your kind words and for taking the time to share your experience.
At Japanzon, we believe that true customer service is shown not just when things go perfectly, but especially when challenges arise. We are delighted to hear that you appreciated our responsiveness and our commitment to resolving your issue fairly.
Integrity is at the heart of our company values, and knowing that you would not hesitate to shop with us again is the best reward for our team. We look forward to serving you again soon under even better circumstances!
Best regards, Xavier & The Japanzon Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.