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Se, hvad kunderne siger

Bedømt til 2 ud af 5 stjerner

I like to support a small business so I thought I’d give jacks lab a try. They get two star because yes I eventually received what I paid for but goodness I did pay dearly for it, but... Se mere

Bedømt til 5 ud af 5 stjerner

Goods and service received: 250D 35mm film with processing, standard scans (6MP), negatives returned. Kept well informed of progress; did what they said according to plan; no scratches or dust on the... Se mere

Bedømt til 5 ud af 5 stjerner

A fantastic and reliable film lab - used both colour and b&w services for 35mm film for over than a year! I always gets super quick replies when I enquire about certain services / processes. I love po... Se mere

Bedømt til 5 ud af 5 stjerner

couldn’t recommend jack’s lab enough. i used them for the first time recently for 35mm film developing and will definitely keep using them in future! found it super easy from start to finish. paid for... Se mere

Virksomhedsoplysninger

  1. Fotolaboratorium

Skrevet af virksomheden

Jack's Lab is an independent boutique film processing lab, based in Bristol, offering mail-order or local drop off services. We're a small team of photographers with a passion for film and years of experience working with it - We know how precious your film is and we'll treat it as if it were our own. We are a super friendly and inclusive lab, with high quality services available for all levels of film photographers, whether it's a do-everything-for-me deal, or you're after something a bit more bespoke.


Kontaktoplysninger

4,3

Fremragende

TrustScore 4.5 ud af 5

188 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har ikke besvaret negative anmeldelser

Sådan bruger denne virksomhed Trustpilot

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Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Amazing!

Amazing service! Really quick and the digital prints look amazing. So easy to post if off and then get any physical prints posted back. Will definitely be using again for future disposables!

8. april 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Very pleased with Scanning 30+ yr old films

The team are very responsive and the website makes everything very clear. There is an extensive Q&A which i found helpful. I sent a couple of 30 yr old films for scanning and I'm delighted with with the high res TIFFs. I've been able to really add to these images in photoshop. I'm now having a go with film again and will definitely stick with Jack's Lab for scanning and processing

5. marts 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great experience!

Great communication throughout the whole process, and most importantly the photos have come out looking great.

The processing took a little while, but the timelines for processing were communicated clearly the whole way through, and the photos turned up on the exact day I was told they would, so no complaints. Really happy with how they've turned up and would definitely use again.

11. februar 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Best photo lab around!

These guys are amazing! Been using them for a while now and they’re very knowledgable. Always happy to help with any questions I have, super friendly and all-in-all a great service! Would recommend them to everyone who shoots film.

9. januar 2025
Uopfordret anmeldelse
Bedømt til 2 ud af 5 stjerner

Can't please everyone

Half of my pictures came back either damaged or not at all, no one reached out to explain until a review was posted. I did not have a good experience, I also only received a partial refund in credit so I didn't get my money back.

1. oktober 2024
Jack's Lab-logo

Besvarelse fra Jack's Lab

Hi Emma,

As you may or may not have seen, we have emailed you regarding this. I said I would give you some time to respond, which I am doing.

In the meantime I'm just going to lay some facts down for full transparency.

In October 2024 you placed an order for 1 roll of film to be developed, scanned and printed.

We received your order but found you'd instead sent us 3 rolls of film. We contacted you to ask if you'd like us to amend your order, we did so and you paid the outstanding amount.

We then developed and scanned your film, sending those scans over to you on the given ETA, noting in the 'lab notes' that unfortunately one of your rolls of film was blank, and that the others contained light leaks and light damage throughout.

As is our policy, we offered store credit for the unused services; in this instance this was scans and prints for the blank roll of film. This store credit was immediately applied to your account for your future use.

Please note that we are absolutely not obliged to offer this as a policy, we do so because as film photographers also, we understand the frustration a blank roll can cause, and we aim to encourage you to not be dissuaded from using film again in the future because of this.

To be very clear, there was and has been no failure on our part to do our job, to carry out the services you paid for.

Your colour film was developed to the highest standard, in one of the very best industry standard colour processing machines there is, a machine that is rigorously tested and maintained.

Your blank roll was entirely unexposed. Your other rolls appeared to have light leaks throughout, which would usually suggest that your camera is letting light into to places where it shouldn't. This can happen due to perished light seals. That's why they look like that, not anything to do with how they're developed.

We always do our best to describe any irregularities with your film and why your photos may differ from what you're expecting. We completely understand the frustration felt from instances such as these, but unfortunately it is just one of the risks of shooting film on old cameras.

We do encourage you, if you ever have any questions or queries around your photos, to please contact us first. Then we can have a chat with you and discuss the above. We see this sort of thing fairly often, from one degree to another, and we're very well versed in being able to tell you why, or to help diagnose.

We're much less likely to want to do this if you leave us false and defamatory reviews that do not, by any means whatsoever, accurately represent your experience with us.

Please check your emails and reach out to us if you'd like to discuss this any further and we'd be more than happy to chat you through everything that we've outlined above.

All the best.

Bedømt til 4 ud af 5 stjerner

Great but you’ll wait.

Well, my last order isn’t here yet so I can’t comment! Overall? You’re the best lab I’ve found in the country for technical quality and clean developing. I moved to you from Bayeux whom you beat on price and performance but not speed. Your personal touch and responsiveness is excellent. Your turnaround is slow, certainly for mail order, so maybe there’s a compromise!

14. januar 2025
Bedømt til 5 ud af 5 stjerner

couldn’t recommend jack’s lab enough

couldn’t recommend jack’s lab enough. i used them for the first time recently for 35mm film developing and will definitely keep using them in future! found it super easy from start to finish. paid for my developing online, dropped my film off in the dropbox outside the lab and within one week received my scans, days earlier than my estimated date! can’t recommend them enough :)

13. december 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Amazing

Incredible time turn around and great for a complete novice who had no idea what they were doing! Looking forward to using them again.

27. november 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Excellent service

I recently used Jack’s Lab for the first time to process film from my new camera. It was an easy process to get the film sent there and they kept me in the loop with when I would get them back. Just recieved the photos and am so happy with the quality. Currently about to send off my next film to them! Thank you so much.

25. november 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great negative scans

I got some old negatives scanned by Jack's Lab and can definitely recommend them. The process went smoothly, I received my negatives and scans back in good time, the scans look great, and the price was better than the other services I looked at. When I had a question, I emailed them and got a reply back right away.

28. oktober 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

These guys have smashed it!

These guys have smashed it. The images are great and the ordering system was simple and straight forward. Pretty fast turn around too which is great.

1. oktober 2024
Uopfordret anmeldelse

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