I have numerous orders with them and it’s always been very fast. Last order arrived damaged (not their fault) 3 vapes unusable. I emailed them (with photos of the damage) and they responded same day a... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I cant afford to keep smoking cigarettes tried various vape kits like the aspire and arc series They all made me cough in the transition so I went to the local shop and bought this vape kit.still... Se mere
Virksomheden har svaret
Got caught out without any of the new 4 in 1 vapes as most supermarkets still haven’t sold off their air pods yet and haven’t rolled out the new. IVG was a life saver and delivered the next day. New f... Se mere
Virksomheden har svaret
Very good quality products,affordable in price as well. The only downside is that I am paying for one day delivery but never arrives in one day. Other than that, no issues
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
IVG (I Vape Great) is an international vape brand based and manufactured in the UK, you can find our products in stores in over 100 countries and buy them direct from our online website.
Kontaktoplysninger
Acme Vape Ltd, New City House, Floor 6 and 7, 57 - 63 Ringway,, PR1 1AF, Preston, Storbritannien
- customercare@ivapegreat.com
- ivapegreat.com
4,3
Fremragende
505 anmeldelser
Har besvaret 94 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Amazing Customer Service
There was a fault with my Air 4 in 1 Starter Kit and Melanie was a huge help - really quick response and got me a replacement that worked brilliantly the next day. Really appreciated the help, thanks a lot Melanie!
2. september 2024
Uopfordret anmeldelse
Issue with 2400 resolved quickly
Issue with 2400, contacted Customer Sevice and Melanie couldn’t have been more helpful. Replacement organised promptly and efficiently, greatest thanks again!
2. september 2024
Uopfordret anmeldelse
I recently brought the 4in1 and the…
I recently brought the 4in1 and the 2in1 IVG air kits as well as some extra pods for both machines as I was going abroad
The 4in1 worked great, but the 2in1 machine didn’t work and wouldn’t charge up so was left with just the 4in1 for my holidays.
Sent an email asking for an exchange or refund but still have not heard anything back, this was about 2 weeks ago
1. august 2024
Uopfordret anmeldelse
Besvarelse fra I Vape Great
Good morning Phillip - I have had a look through the customer services emails and sadly cannot find anything. Lets sort this asap tho - contact me on shaun.richings@ivgeliquids.com and Monday I will get a replacement to you.
Battery not good enough for the product
Experienced a problem which they have sorted (tops came off cartridges as soon as turned so 2400 4in1 couldn't be used). They are sending a replacement (hopefully soon)
Have another one, just turned to cartridge 4 and the battery has died so now can't get full use of another product. 1/4 of £12.99 can't be used which is frustrating!
So really this needs looking into as the battery life doesn't fit with the product. If you are selling something to be able to use the 4 cartridges, then you have to make a product which has the longevity of being able to which this unfortunately doesn't.
14. august 2024
Uopfordret anmeldelse
Besvarelse fra I Vape Great
Hi Karen - we do appreciate the feedback. Your replacement should be on the way as well. Sometimes it seems a batch has an issue - maybe this time this is what's happened for you. But we look into all returns and issues.
faulty 2400 vapes
My wife purchased two 2400 4 in 1 vape both had a faulty chamber.I spoke to Melanie Wilson and she ordered two replacements which have just arrived speedy 100% service from her
13. august 2024
Uopfordret anmeldelse
I vape great
12. august 2024
Uopfordret anmeldelse
Customer service non existent
I have ordered a few items to be delivered to the local post office.
At IVG and DPD the order shows as delivered, but the local post office doesn't have it.
I have contacted them a few times but no response at all - be aware that if your order does not arrive, you will have to contact your card provider with all written evidence to get your money back!
1. august 2024
Uopfordret anmeldelse
Besvarelse fra I Vape Great
Good morning Peter - can you drop me a line on customercare@ivapegreat.com - that comes to me and will look into this. We cannot find an email from a "peter" in our inbox sadly so hence the non response.
I’ve had great customer service…
I’ve had great customer service from IVG. I had written a poorish review of one of their IVG Air 4 in 1 vapes about failures in the battery. Shaun emailed me within hours with an apology and then I received a replacement for the 2 faulty pods the next day. The IVG Air rechargeable is a great concept, and the flavours are good. If there is a problem, the customer service team are reassuringly quick to respond so you can buy with confidence.
7. august 2024
Uopfordret anmeldelse
Besvarelse fra I Vape Great
Catherine that's a great review and thanks. It is appreciated.
Great experience with customer service
Great experience with customer service. My vape was not working properly when it was clicked into place and I emailed customer service about this. They have offered to send a replacement all within less than 24 hours of my original email.
Shaun was my customer service agent and I was very pleased with the promptness and the communication I received
5. august 2024
Uopfordret anmeldelse
Besvarelse fra I Vape Great
Thankyou for your kind words and will pass this onto our team at IVG.
Shaun is the man!!
Seriously not one to email a company with an issue, but I did and wow the customer service representative shaun was amazing! All resolved and so happy.
Give this man a raise or a good Christmas bonus, because he handled my issue with a professional level not often found in the email department. Very happy indeed
1. august 2024
Uopfordret anmeldelse
Besvarelse fra I Vape Great
Hi Paula - what a great review! Is appreciated and we are a team at IVG and I will pass the thoughts on.
Absolutely phenomenal customer service
Absolutely phenomenal customer service, Had a vape that wasn't working out of the box so I reached out to IVG and within MINUTES they were in touch and sent out a replacement free of charge. Would highly recommend
24. juli 2024
Uopfordret anmeldelse
Besvarelse fra I Vape Great
Much appreciated
Besvarelse fra I Vape Great
Good morning Pammy - firstly apologies - we use another reviews site and this account is not monitored. So can I ask you to drop me an email customercare@ivapegreat.com and I will look into and deal with today. Shaun (I am the head of ECommerce).
I ordered a product and paid extra for…
I ordered a product and paid extra for next day delivery and it's been three days and I've received nothing and no response to customer care from 2 different emails regarding the same order number... I've been scammed
5. juli 2024
Uopfordret anmeldelse
Besvarelse fra I Vape Great
Good morning Aaron - firstly apologies - we use another reviews site and this account is not monitored. Can I ask you do drop me an email to customercare@ivapegreat.com (Shaun) and I will look into and deal with this today.
Awful customer service
Awful customer service, didn’t have items in stock so I asked for replacement. Ignored that request and sent me a refund which wasn’t even the correct amount! £4.95 x 3 is not £12! Stuck with a rechargeable vape and no pods to actually put in it. Why sell things that you don’t have in stock. So dishonest! AVOID!
1. juli 2024
Uopfordret anmeldelse
Besvarelse fra I Vape Great
Good morning Rebecca am sorry to hear this. Not how we deal with things! We did have a stock issue where products for some reason published themselves that where out of stock. Can you drop me (Shaun) an email to customercare@ivapegreat.com and I will make sure you get some pods sent today.
Planning to place an order? Think twice
I placed an order ten days ago, and there has been no update or trace of its status. Despite sending multiple emails and reaching out via Twitter, my inquiries have been ignored.
Buying from them again? Never!
24. juni 2024
Uopfordret anmeldelse
Besvarelse fra I Vape Great
Good morning - firstly apologies - we use another reviews site and this account is not monitored. So can I ask you to email customercare@ivapegreat.com and I will look into and deal with today. Shaun (I am the head of ECommerce). I do believe the Warehouse team have sent 2 emails over the last week and am concerned to why you did not receive that. Drop me that email and we will sort today.
Ordering one receiving something else
Ordering one receiving something else. Not respond on the emails. TOTAL SCAM. Stay a way from IVG. Do not recommend at all.
5. juli 2024
Uopfordret anmeldelse
Besvarelse fra I Vape Great
Hello, my name is Melanie and i am a member of the customer care team here at IVG. I’m sorry to hear about your disappointment and I would like to personally assist you with making things right. Please could you drop me an email at customercare@ivapegreat.com so I can personally resolve this matter.
Kind regards,
Melanie
Rubbish customer service
Rubbish customer service. 2 of my disposables stopped working instantly, never heard back from them. Pre ordered the new rechargeable vapes, still not arrived. They asked me to swap something but it said all items fulfilled so I couldn’t. No response on the phone, email or Instagram. I want my items or my money back.
4. juli 2024
Uopfordret anmeldelse
Besvarelse fra I Vape Great
Hello Amanda, my name is Melanie and i am a member of the customer care team here at IVG. I am so sorry this was not responded back to at the time. Please could you drop me an email at customercare@ivapegreat.com so i can personally resolve this issue for you. Kind regards, Melanie
Very good very nice favourite
25. maj 2024
Uopfordret anmeldelse
As a smoker of 42 years and the…
As a smoker of 42 years and the occasional try to give up period in between and failing miserably, i am now pleased to say i have been stopped smoking cigarettes for over 2 years
all thanks to the help of IVG 50/50 E-Liquids (Menthols)
I could not believe the similarity of the draw of a cigarette to the draw on a Vaporesso Vape with the IVG liquid. from the day i started Vaping to now i have not touched one single cigarette the transition was just so easy. my 2 favourite liquids are
1. Just Menthol
2. Ice Menthol
Only trouble is they are constantly Out of Stock.. Cant see how as they are the manufacturers.
i have tried to find out from customer service when they will be back in, but they never reply !!!!
Very poor Customer Service...
19. maj 2024
Uopfordret anmeldelse
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