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Maz from Shard was giving the best customer service 😍😍❤️😍

Our first visit to itsu. We were in Bath and thought a different lunch would be fun. We found the ordering screens very easy to use, even though we are 77 & 80 years old. The staff were friendly and smiling, the food arriving quickly. We had Chicken teriyaki and found it very tasty and a decent portion. The additional sauces available at the table was a pleasant surprise. Everything was clean and tidy. I would have given five stars, but thought the food could have been served much hotter. It was almost cold by the time we got to the bottom of the bowl.
Itsu would definitely be our lunch stop of choice, just wish there were more outlets in Wiltshire.

What a great experience here at Heathrow Itsu T5 departure lounge this Wednesday morning! It was the wonderful cheerful man who served us, Dorin was so warm and welcoming and professional, making suggestions for breakfast specials! It makes such a difference to see someone who loves their work! He is an asset to Itsu. And the food was nice too! Thank you Dorin

Customer Service has been in touch and they are looking into the problem! Great to have a company committed and working to be the best.
*I will keep you posted*
Cut finger again, food ok, but the aluminium reusable bottle - lid always slices the finger

I want to make it clear that ITSU directly offers good service. But this 1-STAR is for aligning with Vitality on their STUPID and frustrating Dog game. To anyone at ITSU who may get this message, please take the time to look online at how users are frustrated with this ridiculous service.

A always enjoy visiting Kings Rd ITSU. Staff are very polite and considerate and i just love the food. My favourite is - Thai Noodles. Very tasty and a delight.
But on a recent visit i found my favourite had been reformulated. Itsu had changed the ingratiates and the wonderful sauce. It is no longer my favourite. Please, please bring back the Thai Noodles Formula as in 2024.

Great experience at itsu Gatwick Airport. Moses was so friendly and welcoming. He was extremely helpful and the service was very efficient. Food and coffee was brilliant too!

Mouldy seaweed thins.
I've bought these numerous times .
But have X2 packs exp date 26.12.25 no damage to packaging . Mouldy thins soy flavour .
Have messaged ITSU but not received any info

I'm so glad I found Itsu in the Trafford Centre! It's my new fave place to eat. Delicious, well priced food that is so easy to order and the service from staff has been excellent. Nice chilled vibe eating in and LOVE the app, especially receiving little offers now and again. Would quite happily exchange pricey restaurants for this little gem. Famous Arnold Schwarzzeneger words? You guessed it.

Dear Itsu Team,

I hope this message finds you well. I’ve been a longtime fan of Itsu’s delicious sushi trays and always look forward to enjoying your food. However, I wanted to bring an issue to your attention from my visit to the Euston Station location on June 19, 2025, around 9:30 PM during the half-price sushi sale.

While browsing, I noticed the sushi trays on the shelves felt warm to the touch, and the shelves themselves were not cold. I raised this concern with the staff at the cashier, who mentioned that because of the hot weather the temperature goes up and down but the sushi was fresh. Having worked in hospitality for over 25 years, I found this response concerning, as maintaining proper refrigeration for high-risk products like raw fish is critical.

With warm weather expected this weekend, potentially reaching 32°C, I strongly urge you to investigate the refrigeration equipment at this location to prevent any risk of food safety issues. There were approximately 60 trays of sushi on the shelves, and I estimate the temperature was not cooler than 15°C. Please ensure the equipment is functioning correctly and that temperature records accurately reflect the conditions.

You must investigate this matter

The way they respond when something goes wrong is the mark of a company. Itsu is exceptional in this regard. I had an issue scanning the app to collect butterflies, and the customer service I received exceeded my expecations.

Today I visited itsu in Richmond Upon Thames. I really fancied vegtable so i chose a veggie noodle bowl. However I was very disepointed when I found couple of pieces pea in my bowll and one piece of leave. The rest of thr bowl was just noodles and two dumplings. Spending over a £9 it really isnt worth it. As noodles un boiling water would cost £2max.
Just to add the staff was lovely though.

We had the pleasure of being served by Moses at Itsu in Heathrow a few months ago, and the experience has stuck with us ever since. He was so cheerful and friendly that the wait to board our flight flew by. He made us feel truly welcomed and checked in on us with such warmth. This review is long overdue, but I promised I’d write it! Thank you, Moses, for being yourself and making our friends' trip even more enjoyable. (At the Itsu airport Heathrow)

Amazing service from Jalal in London, Carnaby street today!

Went out my way to leave this review as itsu always have been very professional and take their customers seriously (in my experience, and I’ve been eating from itsu for a few years now). Their food is healthy, filling and well priced. Also their loyalty program is really good and I seem to have a free meal every 4th visit (Monday you get double butterflies).

I have to start by saying that the food is always hot and fresh. Eat beautiful applies to how I feel when I am consuming the food. I find I am looking for Itsu food when I go shopping. I’m a daily consumer of your chicken noodle soup which also puts me on first name terms with the team wher Adrian, Davide, Valerio always help me, greet me with a smile and make me feel welcome. The restaurant is always busy which for me is a good sign of good food. As a licensed London taxi driver I mention Itsu now and again as I drive by which gets a pleasant response

I measured a 500ml carton of ramen broth. They are not 500ml. They are 480ml. I'm off to report to my local council now. I can't call them. They don't provide a number.

Tried Itsu a few times and each time I’m left disappointed. The food is bland, the portions are tiny, and it always feels like you’re paying for the packaging and branding rather than actual quality. It’s all very basic stuff dressed up to look extravagant. Definitely not worth the price.

The experience was amazing. Everyone was so nice and thoughtful. She answered all of our questions and the worker was so thoughtful.