Iron Mountain put us on credit hold due to an administrative error where they are overbilling us for containers that we do not have. Accordingly, we cannot schedule a pick up of our shredding because... Se mere
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Se, hvad kunderne siger
1000% the WORST. There are so many issues with Iron Mountain this little box doesn't hold them all. Billing issues, don't dare log a case for customer service, that process is a joke and solves NOTHIN... Se mere
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I wish I could give negative stars. This is by far the worst, most unethical company I have ever experienced. You are better off giving your employees scissors to cut sensitive documents into smal... Se mere
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$20 check processing fee? Who does that??? Well, Iron Mountain does, and they only tell you up front instead of on the invoice or payment instructions. So, when our office manager initially talked... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Iron Mountain Inc. is an American enterprise information management services company founded in 1951 and headquartered in Boston, Massachusetts.
Kontaktoplysninger
Federal Street 1, 02110, Boston, USA
- ironmountain.com
1,4
Dårlig
147 anmeldelser
Har besvaret 86 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Do not use this company
Do not use this company. Once you start they refuse to let you cancel. Our business has been trying to get them to close our account and destroy records but they will not respond to emails, customer service hangs up on calls.
28. august 2022
Uopfordret anmeldelse
I wish I had read the reviews on here…
I wish I had read the reviews on here first, then I wouldn't have wasted a few hours speaking to Iron Mountain. I contacted then for a quote - they rang me, set up a meeting, we had an online meeting, they seemed very enthusiastic, said the quote would be with me in next day or so - well that was 3 weeks ago, and despite chasing i've been fobbed off constantly and now no contact. I've now given my business to a local firm who i am very happy with and no doubt were a lot cheaper than Iron Mountain anyway - total lack of communciation, appalling follow up - how they get any customers or keep them is beyond me.
9. august 2022
Uopfordret anmeldelse
honestly can't think of anything .
the good: Nothing....
the Bad: after repeated bills that where double what our agreement stated. I spent a lot of time on hold to get the invoices corrected. So I cancelled our service. Because the last pick up was now out of our service agreement time, due to cancelation, they charged double for the final pickup. I am still waiting for the final invoice. I can't access my account to get a copy, because of course my account is now closed. Also they forgot to pickup the bin and i have not been able to get them to pick it up from my business.
I am beyond frustrated. Needs minus stars
16. juni 2022
Uopfordret anmeldelse
Green company? Feels more like green washing!
It's more than a month I am trying to get some clear information about how their data centre in London is powered. They promote themselves as a "green" company but there is no clear information about how the data centres are powered. Is it a green washing operation? Every time I contact them regarding this topic they send me to different email addresses, some of those don't even work. It's a terrible experience and I don't suggest anyone to chose this company
11. april 2022
Uopfordret anmeldelse
If there were "negative stars" that's…
If there were "negative stars" that's how I would rate customer service with Iron Mountain. I have had to work with this company for years and it's always a headache! No clear communication; charged for trips that weren't made; and impossible to get a straight answer from ANYONE! Most recently we sent a destruction request for 100's of boxes we have stored and after SIX WEEKS of emails and phone calls I finally was told that I did not have the right authorization to have submitted the destruction request. Why didn't I find this out the same day or next day? The next week or following week? I'm told someone will call me back and they never do. I have issues escalated to higher management and they still are not resolved timely if at all. I highly recommend thoroughly vetting this company, and even after doing so TAKE YOUR BUSINESS SOMEWHERE ELSE!
14. juni 2021
Uopfordret anmeldelse
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