iRobot Anmeldelser 244

Only going to echo what everyone else has said. Beyond poor customer support and customer experience overall. Jaw-dropping bad. So bad in fact I just gave up. Two and three days between emails. Complete amnesia between emails. I thought at first it was a bot but there's no way a bot could be that incompetent. Poor email etiquette. Utterly unhelpful. Asking the same question email after email. Literally sending instructions already available on the internet as the solution. Nothing is worth this hassle. Violetta, if you're reading this you are hands down the worst customer service agent I have ever dealt with, with any company. The product doesn't do what it says on the box. The customer support is as broken as the product. Just don't do it. Spend the money on a nice dyson or hire a cleaner and get some value for money.

I ordered the irobot S9+ roomba on 15th December 2022 and it was opened on Christmas day. By the end of January 2023 (just a few days over their 30 day refund policy) the product was developing fault after fault. Firstly the motor was making a loud grinding noise and then the turbo stopped working. It was also flashing up error 26 which means the vacuum is experiencing insufficient airflow. I rang customer service and the advisor told me some debris may have got stuck in the motor? I thought this was a strange comment to make because it's a vacuum and meant to suck up debris. I explained that we recently moved into a new build house with brand new carpets, so its's not really been put to the test. The advisor told me he will organise for it to be repaired at their workshop. I wasn't too pleased with this because we had only purchased the product a few weeks earlier and when you spend £1,000 you expect it to last longer than 1 month. Anyway I went along with his advice, but 1 week later I hadn't heard anything from anyone, so I called the customer service number again and they apologised for the delay and said it was because they were really busy. Well that tells you everything if their repairs department are too busy to cope. The lady that I spoke to offered to send me a new cleaning module. This is basically part of the hoover with the motor attached. When it arrived (1 week later) I installed it, but the hoover was still flashing error 26 which means the vacuum is experiencing insufficient airflow. I called iRobot customer service again and they said they will need to send it to their repair workshop. I explained we have been without an hoover last 2 weeks, so I asked whether they will swap it instead because it was only opened a few weeks ago (25th Dec), but they declined and told me I'm just outside their 30 day period. Long story short I'm still going through their process, but I've had to go out and buy a cheaper hoover so I can at least hoover up. Please take my advice if you are thinking about buying a product from irobot don't bother and save your money. You will regret it if you do. The idea is good, but their products are no where near finished. The amount of error codes these things flash up is scary and I now feel I've wasted £1,000. Stick with Dysons or Shark hoovers which are more reliable and you get a better after sales experience.

Shocking!! After paying £1000 you get nothing. It takes longer to position it on charging pot than clean. It does not clean, takes ages, hoes pver and over the clean spot, leaving dirty spot dirty. Brava does not spray, we sent it back to repair, and it came back the same no spraying water. Its clearly a scam

Whilst living in the US I spent $1500 on an S9+ irobot and it worked very well in our New York apartment. 9 month after the purchase we had to move back to the UK and a lot of our US appliances would not work on UK voltage. Amazing when we contacted Dyson they confirm our appliance would not work so sent a UK version the next day and exchanged our unit completely free of charge…AMAZING.
Irobot however we’re much less helpful, I was told that I could not purchase a UK base station in the UK and I should either buy a complete new unit or check EBAY to find a second hand charge, or try and sell my US machine, all of which would have cost me over £400. The “can’t help, don’t care” approach to customer was just shocking for such a great product. In the end I spent £500 on a second hand base station as it was cheaper than throwing away my investment, but this is honestly the worst customer experience of all of the suppliers I contacted. Love the product, hate the service, just shocking

Realised I haven't reviewed my iRobot product before now when a reminder came up on my phone as to how long we have had it.

We have an iRobot 700 series for 7 years now and it is still going strong! Changed the brushes and heads a couple of times but despite not doing it as regularly as recommended it still works really well, as it did when new.

Just ordered the handheld accompaniment so fingers crossed that has the same lifespan!

Great product awful customer service.
Tried to be accessories for our iRobot and the website wouldn’t let me. Spoke to customer services and after a long delay in getting a response they want screenshots and lots of information. I understand that they want to find out what’s going wrong but i still don’t have a way to buy accessories to keep my iRobot working. Absolutely useless

Purchased i7 a few years ago. Worked well for approx 2 mths. Then began a long exhausting series of issues, wouldn’t charge on base station then wouldn’t dock on base station. Base station was replaced. Error after error requiring manual intervention on a standard cleaning run which totally defeats the purpose of the robot if you have to attend to it each time. All issues were reported to IRobot, customer service non existent and extremely unhelpful. Very expensive to run and maintain, replacement filters, brushes & side brushes. Side brushes have left irreparable scuff marks on my newly fitted £30k kitchen plinths and have scuffed all other skirting boards which now need re painting. The robot has docking issues again and I now have error message 5 which is a replacement battery at £59!! Would not recommend at least until these basic issues are resolved. Not fit for purpose.

Scammers beware, 5 years warranty I taken when it faulty they refused to repair or replace, Keep calling pc world and rumba still not solved problems

Useless after a year and a half it cant do a simple job of parking it self on to charging pad not to mention hoover the house without getting message that it needs help emptying it self as it cant park on its pad to empty the been or charge battery always 20mm to one side

This is my worst purchase whatsoever!!!
Please bear in mind that there if anything goes wrong with your hoover nobody cares.
I am not only one person with the same issue. Please read their reviews with customer care and how they deal with it once something goes wrong. There are plenty of stories similar to mine over the Internet. Please do your research before you get stuck like I did .
Since I purchased mine, soon after that lots of faults came up.
I spend multiple hours, countless complaints to irobot. All they do is to ask me to provide pictures and than make excuses.
My hoover developed multiple issues from software to hardware. Soon after one month of use I had such trouble with it that I use to call everyday to their customer care just to be told that they will start investigation. Their staff members Alex and Boris use to listen to me almost begging for assistance. But no luck.
It went beyond limits of my patience.
After spending £799 on hoover I was unable to use .
I was exhausted of complaining but they all just seems to delay and even with all the evidence that the hoover isn't working they seemed to ignore and reply that cannot do anything about it. I was shocked that didn't respect any warranty or right as customer that I should have.
I want to take this matter to court as they are breaching any right of sales of good act. I do have all the evidence and correspondence.
Hoover till today get stuck, bangs the walls,scratch floor as one of the screw came loose, is unable to empty into dust station. Lots and lots... that's not something that that you would expect from such well known company. Please don't repeat my mistake.

Initially my IRobot brava jet was a godsend, vacuuming and mopping whilst I was at work. However, it is now 4 months old and is literally falling apart! The poor quality plastic lid and hinges have cracked, the charge connector was not able to withstand the robot going back on and have sunk. The final straw was , when I turned the robot over to clean it the lid of the control panel just fell off! Bad quality product that struggles to mop a large kitchen floor. Customer services are refusing a refund! Don't waste your money!

Nothing more than scammers. Sent my hoover for a repair 2 months ago (it broke after only 5 months) and it's still not back! Customer service is clueless and doesn't know why or when. My hoover and money is gone and they don't care!

Never trust this brand!!!!!
Honestly if I could I would give ZERO stars! This is ridiculous that I have been told that they will repair my robot within 10 days - I have sent it on 24th May 2022 and still waiting for it to be repaired? Or they lost it! I have read previous feedback and seems like I’m not alone in this island! Guys please do not waste your time and claim your money back. Please contact the ombudsman! And ask for the advice!

I bought an irobot s9+ when living in the US. I thought it was great there, though it has a few niggles such as putting random non-existent rooms on the map. It is also expensive to maintain with new filters and bin bags.

The real problem is that I unexpectedly returned to the UK. I plugged both the s9 and the brava jet in and they both worked without a transformer! Great! However, the clean base won't empty automatically anymore. I have spent ages on customer service and finally thought I would agree to a paid repair (the warranty apparently doesn't work across countries), but then I got an email telling me "tough - contact the US".

So, I second the view that the UK charges way too much compared to the US and also that customer service is lacking.

I bought the i7 vacuum robot and it was amazing so figures I'd buy the m6 mop to go with it. The M6 is a resonable product but no where near as good as its hyped to be.
My bigest issue is they seem to be taking the UK and Europe for fools! I though it bizarre I couldn't access the US version of the site which has a load of reviews. A friend with a vpn showed me and then it became obvious why. A robot sold for £700 in UK retails for just over £300 their!!!!
So to summarise, good product, not great but buy from an importer who will sell you a us model for about 400!!!

We wanted a robot for our office, we have an office in USA that sent us a new irobot from there, when it arrived we connected the wrong supply unit, contacted iRobot, they said fixing the power supply issue would be more than buying a new £1000 robot, which was nonsense.
We then purchased two iRobot’s for our office through their Amazon shop (the £1000 ones), but upon further research we decided to return the items. iRobot has still not give us a refund even though the items were returned several weeks ago. We then took our USA iRobot to a local repair com-any, they repaired it for £50 and the guy shook his head when we told them what iRobot had said. Avoid this company as customer service does not exist and their support is giving our false information regarding the repair of their products which is against eu regs. First time on Amazon I’ve had a problem with a refund with a product like this, we won’t consider buying iRobot products again.

Few bad reviews on here, I've not bought directly from them but I have a Roomba and a Brava jet, can't fault them

Appalling selling platform on their irobot.ie site. You literally CANNOT purchase their products. Credit/debit cards can't be used as the website is not set up for psd2 transactions. When I contacted customer service, I was told to use the PayPal facility which would be great if they actually had a PayPal facility on the website!! They obviously don't need your custom. AVOID!

Sconsiglio iRobot. Ho avuto quasi tutti i prodotti iRobot. Finchè sono in garanzia nessun problema una volta usciti dalla garanzia sono salassate. Per la sostituzione di una ruota mi hanno chiesto Euro 321.
Sul mercato ci sono altri prodotti come Roborock che puliscono meglio.

Extremely poor customer service. Poor build quality. Unreliable. Watch out for the infamous 'Error 26', which means new cleaning head needed, good luck getting that sorted! Waste of money