Iarnród Éireann Irish Rail Anmeldelser 

The guy at the stile om Sunday Dec 21 at 1pm was so helpful to my elderly Mom getting on to Dublin train, he is a credit to his job.

Booked two reserved seats (C29 & C30) from Galway to Limerick two weeks in advance. Train arrived completely full and our seats were already taken. No conductor onboard to help and the passengers in our seats refused to move.

I am one month post ACL reconstruction and meniscus surgery, and was forced to stand for most of the journey in significant pain. Absolutely unacceptable when seats are booked and paid for.

Total lack of organisation, staff presence, and basic customer care. Complete disgrace.

We took the train Newbridge to Portarlington yesterday. We had a really awful experience as a family with a ticket inspector whom says he more than a inspector. He was rude and intimidating from sitting down on the train. He asked for the tickets which we found for three of us we had difficulty finding the other booking on my email and he was aggressive saying we must have cancelled the booking and got a refund. I was very stressed trying to locate the second booking as he wanted my 17 year old niece's id to fine us. After locating the tickets he was still Suggesting to display her id, which we wouldn't usually carry but eventually we could display after finding on my phone. I asked for his name to leave a complaint but said he did not have to. During this another worker was calling him away as he knew he was very much in the wrong. Really awful experience and upset kids. Not acceptable behaviour. Customer service is very important while working with the public

Travelled the Cork dublin return last weekend train was packed. Had seats booked luckily. Train was ontime girl checking tickets very helpful and pleasant. Only thing was train stopped way outside station long walk to the station itself for some people. Coming home the train was 2 carriages short due to technical issues. That meant over 100 people had no seats. Absolute bedlam ensued. Not an Irish rail employee to be found. Dangerous to have people standing in aisles and sitting on floors. Can't understand why they are allowed to travel with such overcrowding. Wheres health and safety? Train was lovely and warm and ran ontime

Cork - Dublin service

Filthy train, the lack of proper cleaning is appalling. The seat trays in particular are disgusting, grime, crumbs, hair all evident.

Flexible ticket is not flexible at all. Major delays during both outbound and return and the journey was disastrous. On top just because I was struggling to get to the Heuston station due to heavy traffic on time by the bus in Dublin
Had to pay €15 even with the leap card. Won't recommend using this at all.

THEY ARE A COMPLETY DISGRACE. I lost my connection to belfast from dublin staring from Cork because the last 3 trains routes never happened so my train was fully packed with no seats to seat down and it passed by Limerick and it was delayed for 55' and not 60' as they say to give me a full refund and I had to pay extra for a bus from Dublin to belfast and they didn't refund me for that. I COULE BE HOMELESS IS DUBLIN FOR A NIGHT IF THERE WERE NO LATE BUSSES. FREAKING JOKE. They couldn't even call from the train to the station to inform that there were people traveling to Belfast. DON'T WASTE YOUR MONEY OF THEM. TAKE THE BUS. THE BUS IS ALWAYS GUARANTEED

How come?
How to rely on public transport?
No rain, no frost, no traffic and still they are delayed?
Just Ridiculous
Today morning Adamstown to Grand Canal Dock
cristian

Disappointed there was no food or drink on the train. Killarney to dublin at 11.40 on a Friday travelling for work First class promised food available. Not worth it.

The train always stops before clontarf road and stays there for about 10 minutes so the drivers can have a chat delaying everyone

Genuinely sold me non existent seats
Specifically had seats in the A wagon
When I went inside my seat number genuinely just didn't exist.
This happened twice on the same day, once in the morning, and the evening

A disgrace.
Non existent money for value. The commuter train has always some reason to not work as expected.
Irish Rail is a cancer for this country

Not once not twice, continuous disruptions, cancellations and nobody does anything because it is a state farm. You cannot plan work, sightseeing, basically nothing by counting on them. They keep apologizing but for years nothing changes. Should be privatized asap

Extrem enttäuschend! Wollte Tickets online kaufen – dort war aber nur „Abholung am Automaten am nächsten Tag“ möglich. Also hab ich den Online-Kauf abgebrochen und direkt am Automaten gekauft – plötzlich kosteten die Tickets statt 65 € stolze 95 €! Absolute Frechheit. Es war exakt dieselbe Verbindung und Preiskategorie, keine Spartickets o. Ä. Kein Hinweis darauf, dass Automatenpreise rund 30 % teurer sind. So behandelt man keine Kunden.

Disaster. Always delays, always late but never late to charge you overpriced tickets. Disappointing. Don’t use it

Amazing expirience! Newbrige to Dublin for only 30 min
Well done👍

I booked a first plus ticket from Dublin to Belfast only to be told first plus was cancelled on that train and to either cancel or amend my booking
So I changed to a different time paid 67 euro return
Then the train was a half hour delayed and turned out to have no first plus service
I then contacted the company for a refund to be told I wasn’t entitled to a refund since I had amended my ticket
They then blocked me from replying to emails and i had to contact them through Facebook
I was then again told I wasn’t entitled to a refund and practically called a liar saying I wasn’t on that train
In the end after much grief and numerous emails they refunded me 16 euro
I would recommend using the bus service instead this was just grief I didn’t need

So, ws going to limerick for medical appointment on 09.25 train, tried to book tickets online night before but kept getting different booking fees for free travel as site seemed to keep dropping free travel.
So we arrived at station at 09.05 to find a long queue outside ticket counter, as i have a travel pass i use the counter but it was roped off and no movement of the counter.
After 15 minutes i went to the kiosk and was told that yes thats the queue, so i asked the station manager when the queue would be served only to be told the train was booked out online, i asked him where on Irish Rail is this specified or displayed and got a long explanation about capacity. I then asked if it would be announced over the tannoy system only to be told everyone did not need to know??? I asked him when he intended to tell the people in the queue and he told me he had???? I was in queue for 15 minutes and saw him stop at a few people but not at us. So in a nutshell. You have to book online and pay for the privilege or you queue all day
He informed me that trains up to 14.30 were booked out and that the queue was the " Standby"
Im travelling to limerick fron Cork...not singapore to london
So no notifications, no announcements just book online and then i met people that bought " flexible" tickets that were told the train was booked out? Wtaf?
If it could not get worse i asked again if they would announce it or put it on the board...NO
so i went to the queue and told them....and told them about no seats until 2.30??? This guy expected people to queue until then for the privilege of travelling with irish rail
My own opinion, not enough trains or carriages, a stealth buy online and pay extra policy coupled with an arrogance that only a much needed transport network would encourage
Money over customers

Me and my son had flew into cork airport from Spain we had being travelling from very early in the morning we got the train from cork to portlaoise bought our tickets in cork transtation as it was a last minute decision to get the train home we hadn't seats booked so we got into the carriage sat in seats that were assigned to someone but we had no problem moving for the person who had the seats booked this annoying ticket lady kept putting us out of seats until eventually we had to sit on the floor of one of the carriages my sons 15 both of us very tired from travelling most of the night no way helpful in trying to accommodate us with seats or any help what so ever her people skills were very poor for someone working in public transport don't be on trains much but if that's the carry on of staff from Irish rail thank god I'm not

The smell of urine from the carrage was unacceptable. The toilets were in a disgusting state. And you could see on the mat outside that they were leaking. These carrages are not cleaned properly, as this seems to be a constant issue.. For what you pay to travel on Irish Rail, I believe toilets should be inspected throughout the journey, cleaned and refreshed as required. If I had a toddler, there is no way I would change its nappy in any of the onboard toilets. They are disgusting.