Very straightforward booking process. The team were responsive and I got my phone fixed same day. This service is great if you are time poor and Marty was so lovely and efficient. Would recommend.
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Very quick at responding my repair request and come out within a few hours Screen looks good Very friendly gentlemen Thank you
Initially received a quote for £159 later wanted to charge £30 additional for call out and agreed to take £160 cash only, Installed an worn off Display and refused to let me take the Picture... Se mere
Virksomheden har svaret
This service was great, as a disabled person they made it easy as they collected the device then repaired it and sent it back. Would def use again if needed. Its good to know that these places exist i... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Reparation af mobiltelefoner
- Computerværksted
- Butik med campingvognsudstyr
- Reparation af telefoner
- Skærmreparationstjeneste
- AMU-center
Skrevet af virksomheden
iRepairMan is a UK-based mobile device repair service, operating since 2015 and built on a clear set of values: Helping – Integrity – Advantage. These principles guide how we work, communicate, and support our customers. We repair a wide range of devices, including Apple iPhone, iPad, Apple Watch, and MacBooks, as well as Samsung Galaxy, OnePlus, Huawei, Google Pixel, and many other Android models. Our services cover screen and battery replacements, diagnostics, and general fault finding, with an emphasis on clear explanations and realistic expectations. We provide a call-out repair service, meaning we come to your home, workplace, or agreed location—often the same day, including evenings and weekends. Our main coverage area includes Central London and Greater London, and we also serve customers across England and the wider UK through our secure pick-up and drop-off repair service. Some device issues, particularly those involving liquid damage or internal corrosion, can be unpredictable. When this happens, we take the time to explain the risks, limitations, and available options before proceeding. If a device is not economically repairable, we are upfront about it. All repairs include a parts warranty covering manufacturing defects, and we aim to keep customers informed before, during, and after the repair. We don’t believe in pressure selling or vague promises. We believe in helping people, acting with integrity, and giving customers a genuine advantage through convenience, transparency, and dependable service. — iRepairMan Team
Kontaktoplysninger
128 City Road Old Street, EC1V 2NX, London, Storbritannien
- 020 7046 0476
- Hello@irepairman.co.uk
- irepairman.co.uk
4,2
God
633 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 80 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very quick at responding my repair…
Very quick at responding my repair request and come out within a few hours
Screen looks good
Very friendly gentlemen
Thank you
2. juli 2026
Uopfordret anmeldelse
Great service
Very straightforward booking process. The team were responsive and I got my phone fixed same day. This service is great if you are time poor and Marty was so lovely and efficient. Would recommend.
30. juni 2026
Uopfordret anmeldelse
I was in desperate need and Marty was…
I was in desperate need and Marty was there to save the day. Exactly as described, they arrived quickly and were very polite and professional. It was literally only 20 minutes to repair!! Marty is fantastic and very caring, a fantastic ambassador for iRepairman!! Please use if you need emergency repair or any repair!!
28. juni 2026
Uopfordret anmeldelse
Really excellent service
Really excellent service. Came and fixed my cracked screen within 2 hours with high quality service
24. juni 2026
Uopfordret anmeldelse
Terrible service Like Scammer
Extremely disappointing experience.
I paid £95 upfront for an iPhone repair after being told the device could be fixed. After more than a week, the phone was still not repaired and no satisfactory solution was provided.
When I requested the return of my device, I was informed that it would be sent back to me unrepaired. To make matters worse, the company refused to refund the £95 payment despite failing to complete the service that I paid for.
I find it completely unacceptable that a customer can be charged in full for a repair that was never successfully carried out. The explanation given was simply that time had been spent attempting the repair. From a customer’s perspective, paying for a completed repair and receiving an unrepaired phone are two very different things.
I am now pursuing a chargeback through my bank and will be reporting this matter to the relevant consumer protection authorities. I am also considering further legal action to recover my money.
Based on my experience, I would strongly advise others to think carefully before using this service.
20. juni 2026
Uopfordret anmeldelse
Besvarelse fra iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Nisa,
We are sorry that the outcome of this repair was not what either party had hoped for.
Your iPhone was initially assessed during a home visit and was subsequently taken to our specialist workshop for advanced board-level diagnostics and repair. During this process, our technicians identified significant underlying circuit-board damage together with evidence of previous repair work. Despite extensive diagnostic and repair efforts over several days, we were unfortunately unable to restore the device to full working order.
We respectfully disagree with the suggestion that no work was carried out or that payment was taken without providing a service. The fee covered the home visit, diagnostics, technical labour, specialist assessment and repair attempts undertaken by our technicians. Unfortunately, in complex board-level cases, a successful outcome cannot always be achieved, particularly where substantial pre-existing damage exists.
Although we do not agree with all aspects of your review, we have remained in communication throughout, explained our findings, and are arranging the return of your device.
We understand your disappointment and regret that we could not achieve a successful repair on this occasion.
Kind regards,
iRepairMan Customer Support
Good and informative service
Thank you Marty! Came out on the day, no waiting around. Replaced my iPhone battery in 20 mins (don’t try it yourself!).
Respectful of property and fixed the battery in his car in the drive. Recommend.
30. maj 2026
Uopfordret anmeldelse
Besvarelse fra iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Nick,
Thank you for taking the time to leave such a positive review.
We’re delighted to hear that you were happy with the service and that the same-day appointment was convenient for you. It’s great to know your iPhone battery replacement was completed quickly and efficiently, allowing you to get back to using your device without delay.
We also appreciate your kind comments about professionalism and respect for your property. Providing a convenient, hassle-free repair experience at our customers’ homes is something we take pride in.
Thank you for your recommendation and for choosing iRepairMan. Should you need any help in the future, we’ll be happy to assist.
Kind regards,
Maratib
iRepairMan
Marty gave a superb service
Marty gave a superb service. He arrived promptly and replaced my iPhone cracked screen in 20 minutes. Competitively priced and a great result. I recommend highly. Thanks.
26. maj 2026
Uopfordret anmeldelse
Besvarelse fra iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Jack,
Thank you for your wonderful review and for choosing iRepairMan.
We’re delighted to hear that you were happy with the service and that your iPhone screen replacement was completed quickly and efficiently. We understand how disruptive a cracked screen can be, so our goal is always to provide a fast, convenient repair without compromising on quality.
It’s great to know that you found the service punctual, competitively priced, and that you were pleased with the final result.
Thank you for your recommendation and support. We truly appreciate your trust in our service and look forward to helping again should you ever need us in the future.
Kind regards,
Maratib
iRepairMan
Absolutely brilliant
Absolutely brilliant, very reliable kept me updated regarding the ETA, amazing service.
8. maj 2026
Uopfordret anmeldelse
Avoid avoid avoid at all costs
Avoid avoid avoid at all costs. Departed with £200 with false promise that phone will become like new once broken screen is replaced. Reported number of issues onsite before he leaves after screen replacement. He says give it a time and it will work! Found so many issues that phone is totally unusable with SIM not recognised. Speaker doesn’t work and the list goes on. When reported again he said work is under warranty and if we want fix the issues send the phone to their workshop at my costs! But I paid to fix the issues on site! Please guys don’t fall in the tricks of this guy and protect your money.
5. marts 2026
Uopfordret anmeldelse
Besvarelse fra iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
We are sorry to hear that you feel disappointed with your experience. However, we must clarify several points in your review as they do not accurately reflect the service provided.
Your device had pre-existing damage prior to repair, and during the appointment we explained that severe impact damage can sometimes affect additional internal components beyond the screen itself. The service requested and completed was a screen replacement, which was successfully carried out on-site.
When you reported further issues afterwards, we did not refuse support. We advised that the device would need to be inspected at our workshop under the warranty process because certain faults — such as network recognition, audio, motherboard-related issues, or hidden damage — cannot always be fully diagnosed roadside during a mobile call-out repair.
As stated in our terms and warranty policy, workshop inspection or collection may be required for advanced diagnostics. This is standard practice within the repair industry and was not an attempt to avoid responsibility.
We categorically reject the suggestion of “false promises” or “tricks.” Thousands of customers across London use our same-day mobile repair service successfully, and we always aim to resolve genuine concerns professionally and fairly.
We remain willing to inspect the device further and assist where possible under the appropriate diagnostic process.
I made the mistake of taking my phone…
I made the mistake of taking my phone with a broken screen to the local shop, which ended up breaking the phone in a different way. IRepairMan came fast and were effective at fixing my phone and were kind enough to wait to make sure the same issues from the first repair didn’t happen again. Would highly recommend!
6. maj 2026
Uopfordret anmeldelse
Very bad experience with this company
Very bad experience with this company, bad communication, late response, not trained at all. Very disappointed
30. april 2026
Uopfordret anmeldelse
Besvarelse fra iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear George,
We’re sorry to hear that your experience didn’t meet expectations.
At iRepairMan, we aim to provide clear communication and a reliable service, so it’s disappointing to see that this wasn’t reflected in your case. Your feedback is taken seriously, as it helps us improve how we support our customers.
Some repairs—especially where underlying faults are involved—can take a little longer to properly diagnose and resolve, but we understand how important timely updates are throughout the process.
We’d really appreciate the opportunity to speak with you directly and understand what went wrong, so we can put things right where possible. Please feel free to contact us at your convenience.
Kind regards,
iRepairMan Team
Helping – Integrity – Advantage
Great Service
A helpful, professional, prompt and friendly service
30. april 2026
Uopfordret anmeldelse
Besvarelse fra iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Customer,
Thank you for your kind words.
We’re really pleased to hear you found the service helpful, professional, and prompt — that’s exactly what we aim to deliver on every visit. It’s also great to know our friendly approach made a difference.
We truly appreciate your support and look forward to assisting you again whenever needed.
Kind regards,
iRepairMan Team
Helping – Integrity – Advantage
Amazing service- trustworthy and…
Amazing service- trustworthy and reliable. Excellent communication. There are so many cowboys around but these are genuine. 5 star service
1. maj 2026
Uopfordret anmeldelse
Besvarelse fra iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Victoria,
Thank you for taking the time to share such a thoughtful review.
We’re really glad to hear you found the service trustworthy, reliable, and well communicated — that’s exactly the standard we aim to maintain on every job. Your comment about trust means a lot, especially in an industry where confidence in who you’re dealing with is so important.
We truly appreciate your support and look forward to helping you again whenever needed.
Kind regards,
iRepairMan Team
Helping – Integrity – Advantage
This service was great
This service was great, as a disabled person they made it easy as they collected the device then repaired it and sent it back. Would def use again if needed. Its good to know that these places exist in a world where its so difficult to get any help, this organisation was so helpful and their customer service was excellent. Kept me updated the whole time
1. april 2026
Uopfordret anmeldelse
Besvarelse fra iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Kelle,
Thank you so much for your kind and thoughtful feedback.
We’re especially pleased to hear that our collection and return service made things easier for you. Providing a convenient and supportive experience is something we genuinely care about, so it means a lot to know we could help in a way that worked for your situation.
Keeping you updated throughout the process and delivering reliable customer service is exactly what we strive for, and we’re glad this came through clearly.
We truly appreciate your trust and would be more than happy to assist you again whenever needed.
Kind regards,
iRepairMan Team
Helping – Integrity – Advantage
Excellent service
Excellent service, arrived promptly within the 2 hours, changed the broken led screen within the 25 mins time scale, polite and professional, would definitely recommend
27. april 2026
Uopfordret anmeldelse
Besvarelse fra iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Mr Wright,
Thank you for your great feedback.
We’re really pleased to hear that everything went smoothly — from arriving within the promised time to completing the screen repair efficiently. It’s good to know the 25-minute turnaround and our approach made a positive impression.
We appreciate your recommendation and look forward to helping you again whenever needed.
Kind regards,
iRepairMan Team
Helping – Integrity – Advantage
3 Months, No Repair, No Response – County Court Judgment Issued
If I could give this review less stars that just the one than I would.
I paid £400 to this company only after being assured in writing that my phone could be repaired and that my data would be safe.
After they took possession of my phone on 8 December, communication became extremely poor. I repeatedly had to chase for updates, often receiving no response for extended periods. Over a month later, I was informed that the phone could not be repaired. It then took a further two months for the device to be returned, meaning it was held for a total of three months until I received it back on 8 March.
Due to being self-employed and reliant on my phone for work, I had no choice but to replace it through my insurance after the company stopped responding altogether.
I was offered only a minimal refund for the delay in returning my phone as a goodwill gesture, despite the service not being delivered as promised.
As a result, I issued a claim and a County Court Judgment has now been entered against this company, which they failed to respond to.
This experience was frustrating, time-consuming, and avoidable. I would strongly advise others to exercise caution before using this service.
*************
Update: The company has stated that this matter is “before the courts”. For clarity, this is incorrect. A County Court Judgment has already been entered against them following their failure to respond to the claim when it was before the court.
23. marts 2026
Uopfordret anmeldelse
Besvarelse fra iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Ebony,
Thank you for your feedback.
This case involved a device affected by significant liquid damage, with circuit repair, which is one of the most complex and unpredictable categories of repair due to the risk of internal corrosion and component failure. In such situations, successful recovery cannot always be guaranteed.
We acknowledge that the communication and turnaround time in this instance did not meet our standard, and we regret that aspect of the experience.
As this matter is now before the courts, it would not be appropriate for us to comment further on the specifics in a public forum.
We remain committed to maintaining professional standards and continuously improving our service processes.
Kind regards,
iRepairMan
Excellent service provided by Maratib…
Excellent service provided by Maratib Ali, iPhone repaired at home within 20 min and good quality
15. marts 2026
Uopfordret anmeldelse
Besvarelse fra iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Andre,
Thank you for your kind feedback.
We’re really pleased to hear you were happy with the service and the quality of the repair. Completing the job efficiently at your home while maintaining a high standard is exactly what we aim for.
We appreciate your support and look forward to helping you again whenever needed.
Kind regards,
iRepairMan Team
Helping – Integrity – Advantage
Smashed phone at 20:00
Smashed phone at 20:00, repaired by 23:00, great communications, great customer service. Drove to my hotel and fixed the phone in reception for me. Absolutely would recommend!
12. marts 2026
Uopfordret anmeldelse
Besvarelse fra iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear John,
Thank you for your fantastic feedback.
We’re really glad we could assist you quickly that evening and get your phone repaired within a few hours. Providing a responsive service, clear communication, and the flexibility to meet you at your hotel is exactly what we aim for.
We truly appreciate your recommendation and are always here if you need us again.
Kind regards,
iRepairMan Team
Helping – Integrity – Advantage
Fast. Good communicating. Very happy
Fast, good communicating. Very convenient. Much better than taking your phone into a shop
11. marts 2026
Uopfordret anmeldelse
Besvarelse fra iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Myles,
Thank you for your great feedback.
We’re really pleased to hear you found the service fast, convenient, and easy to communicate with. That’s exactly the experience we aim to deliver — saving you the hassle of visiting a shop.
We appreciate your support and would be happy to help again whenever needed.
Kind regards,
iRepairMan Team
Helping – Integrity – Advantage
10/10 experience
My friend’s phone broke just before leaving for Heathrow and traveling back home. Found iRepairman and with their quick reply, her travels were saved! Extremely grateful - 10/10 experience!
12. marts 2026
Uopfordret anmeldelse
Besvarelse fra iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Rose-Mari,
Thank you for such a wonderful review.
We’re really glad we could step in at the right moment and help your friend before her journey. Situations like that can be stressful, so it’s great to hear our quick response made a difference and kept her travel plans on track.
We truly appreciate your support and are always here whenever you or your friends need us.
Kind regards,
iRepairMan Team
Helping – Integrity – Advantage
Dette er Trustpilot
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Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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