Intermedia Anmeldelser 1.094

want to take a moment to give a huge shout-out to Harry, who recently helped me through a technical challenge — and did so with an extraordinary level of diligence, thoughtfulness, and professionalism.

From the very beginning, what stood out most about Harry was his methodical approach. He didn’t jump straight to assumptions or offer cookie-cutter solutions. Instead, he took the time to truly understand the issue I was facing — asking the right questions, listening intently, and ensuring he grasped the full scope of the challenge before moving forward.

Throughout the process, his patience was unmatched. There were moments where things got complex, but Harry never once rushed the process. He remained calm, focused, and clear-headed, walking me through each step with clarity and kindness.

What I deeply appreciated was that he made me feel like solving my issue actually mattered — not just as a task to complete, but as something worth investing in with care and integrity. He treated the problem as if it were his own, and that level of ownership made all the difference.

By the end of our session, not only was the issue resolved, but I walked away with a stronger understanding of the system thanks to Harry’s guidance. He didn’t just fix the problem — he empowered me with knowledge and confidence.

If every support or engineering interaction could be like this one, the world would run a lot smoother. Harry is a rockstar — diligent, dependable, and deeply human in his approach.

Five stars isn’t enough. Thank you, Harry!

As a Dir of Biz Ops, I'm responsible for ensuring our technology infrastructure supports our small remote team seamlessly. When our busy CEO experienced persistent Outlook-Exchange email sync issues, Intermedia proved themselves an exceptional partner.

Over several weeks, Intermedia's dedicated support team helped us troubleshoot complex synchronization problems that were affecting our client service. What impressed me most:

Technical expertise: Support specialists demonstrated deep knowledge of Exchange systems and Outlook integrations, quickly diagnosing issues
Responsive communication: The team responded promptly via phone and email, keeping me informed throughout the resolution process
Persistence: They go above and beyond! They never settled for quick fixes, working methodically to address the root causes of our sync issues
Patience and clarity: Technical concepts were explained in accessible language

Intermedia rocks! I wholeheartedly recommend them to any org seeking an exceptional hosting provider.

Absolutely the worst customer service ever!!! Despite giving them all the info needed to remove a manager contact that was fired they still will not help. Spent $45 to get a letter notarized per there request and now being told "they never received the letter". They refuse to talk to me even though I have sent the letter 3 times to change ownership. So a fired manager for FRAUD still has access to our account with her personal phone number. This is the only company that refuses to help! Worst mistake changing companies. Every time I call its a joke. Different agent, let me transfer you 5 times to speak to no one that can help. They say they will call back and instead just send an email case closed. DO NOT WASTE YOUR TIME OR MONEY. GO ELSEWHERE! THEY WILL NEVER HELP YOU

I've been working with Intermedia since I launched my business in 2014, and they’ve consistently delivered exceptional service and support. From cloud storage and productivity software to voice communications and security solutions, they truly are a one-stop shop for all of my IT needs. Their customer support team is knowledgeable, responsive, and always ready to help—making it easy to manage and scale my technology as my business grows. I highly recommend Intermedia to any business looking for reliable, comprehensive IT solutions under one roof.

We feel so lucky to have found Intermedia through our IT contact. Intermedia offers exactly the services we need at a relatively affordable price. We highly recommend Intermedia's phone services.

Need to replace a phone and am unable to talk to someone about my account. Despite being the account holder they claim I aren’t and won’t even let me talk to a manager. The agent was extremely rude and even hung up on me.

We are definitely going elsewhere if the phone support is like this. I strongly urge you do too.

Excelente servicio. El Senor Joseph demostro cortesia, conocimiento del sistema y mucho profesionalismo.

Customer service is terrible. Intermedia has been charging us twice the amount of the bill for the past 6 months. We have called and called to get it fixed to no accord. After speaking with at least 10 representatives, they promised a refund for the over payment that would go back to our account in 5 business days and it has been over two weeks. We have been with Intermedia for over nine years. Let's just say we it won't make it to ten.

Service was always extremely reliable and if we ever needed help, Customer Service was absolutely top notch!

We never had a problem with Intermedia.
If an issue came up, it was solved quickly and professionally.

Intermedia should provide an opt-out or block number feature for unwanted and unsolicited telemarketer calls and messages.

Intermedia has been very reliable and maintained a solid price structure. It could be a bit easier to navigate the administrator portal, but on the whole I have been very pleased.

I reached a LIVE person and they resolved my issue.

Support has always been great with getting assistance and answers.

Perfect and reliable Service. Great Job

I have been a client for over 7 years and will leave. The technical support is horrible. I try to use online support and it does not provide enough information or the answers to my questions.

The intermedia website is down, and i cannot get a hold of anyone to speak with at customer service
2/12/25
If not fixed we will not be able to transfer after hour calls

Not usually my experience, but it is today