Insubuy Anmeldelser 1.176

Besvarelse fra Insubuy

3. mar. 2026

Thank you so much for sharing your experience with us! We're really happy to hear you had a great experience and felt the service was excellent. It means a lot to know our team’s patience and dedication really stood out to you.

If you ever need anything in the future or have questions we can help with, we’re always here and ready to assist.

Thanks again for choosing us!

Besvarelse fra Insubuy

3. mar. 2026

Thank you so much for taking the time to share your experience with Insubuy! We’re thrilled to hear that you’ve used our services before and continue to find our prices and service reliable.

It’s wonderful to know that Mia and Gary made such a positive impression, they truly are personable, knowledgeable, and committed to helping customers find the right coverage. We’ll make sure your kind words are shared with them!

If you ever need assistance again or have questions about your insurance options, we’re always here and happy to help.

Thank you for choosing Insubuy!

Besvarelse fra Insubuy

3. mar. 2026

Thank you so much for the feedback! We're glad to hear everything was easy to follow.

Clear, simple guidance is something we really focus on, so it’s great to know it made your experience better.

If you ever have suggestions or need anything else, feel free to reach out, we’re always here to help!

Besvarelse fra Insubuy

2. mar. 2026

Thank you so much for the kind words! We’re really glad to hear you received good service from our team. Providing a smooth, positive experience is always our goal, and feedback like yours truly means a lot to us here at Insubuy.

If there’s ever anything more we can do for you, feel free to reach out, we’re always happy to help!

Besvarelse fra Insubuy

2. mar. 2026

Thank you so much for taking the time to leave a review!

We really appreciate your kind words about our service. Our team works hard to make every experience a positive one, and it’s great to know we’re hitting the mark.

If there’s ever anything more we can do for you, feel free to reach out, we’re always happy to help!

Besvarelse fra Insubuy

23. feb. 2026

Thank you for taking the time to share your feedback. I’m really sorry to hear about the delay with your claim. Having an accident during your trip to Greece and then going months without an update is understandably frustrating, and we know how disappointing that kind of experience can be.

I’d like to clarify that Insubuy is an independent insurance marketplace, not the insurance company itself. We help customers compare and purchase travel medical insurance plans, but all claims are reviewed and processed directly by the insurance company or plan administrator, and they are the ones who make all claim decisions.

That said, we’re still here to help. While we can’t change or influence the outcome of a claim, we can absolutely help facilitate communication with the insurance company and guide you through the next steps— including the appeals process, if that applies.

Please feel free to contact us at +1 (866) INSUBUY with your policy details so we can take a closer look and help get you moving in the right direction.

Thank you again for sharing your feedback

Besvarelse fra Insubuy

23. feb. 2026

Thank you for sharing your feedback, and I’m so sorry to hear that your policy didn’t cover the emergency expenses you experienced. Having to pay nearly $25k out of pocket is incredibly stressful, and that’s absolutely not the experience we want our customers to have.

We’d really like to take a closer look at what happened and see how we can better assist you. Please feel free to contact us at +1 (866) INSUBUY with your policy details so we can better assist you. Our team is here to help clarify coverage and address any concerns you may have.

Thank you again for bringing this to our attention.

Besvarelse fra Insubuy

19. feb. 2026

Thank you so much for sharing your experience! We’re thrilled to hear that Autumn was able to make the insurance process clear and stress‑free for you, especially as an international teacher navigating U.S. insurance for the first time. She’s wonderful at breaking things down and guiding customers through their accounts, and it’s great to hear she helped you find the right plan in such a short time.

We truly appreciate your kind words about our support team here at Insubuy. If you ever have more questions or need help down the road, please feel free to reach out. We’re always here to support you!

Thanks again for choosing us, and we wish you a smooth and successful stay in the U.S.

Besvarelse fra Insubuy

17. feb. 2026

We’re truly sorry to hear about your recent experience and understand how frustrating a prolonged claims process can be — especially after being a long-time customer.

Please note that Insubuy is an independent insurance marketplace and not the insurance company itself. While we help customers compare and purchase plans, all claims are reviewed and processed directly by the insurance company or plan administrator, and claim decisions are made solely by them.

That said, we would be happy to see how we can help with the delay in your claims processing. While we cannot influence claim decisions, we can help facilitate communication with the insurance company and guide you on possible next steps, including the appeals process if applicable.

Please feel free to contact us at +1 (866) INSUBUY with your policy details so we can better assist you.

Thank you for sharing your feedback.

Besvarelse fra Insubuy

6. feb. 2026

Thank you so much for sharing your experience! We're thrilled to hear that Tim was able to help you find the best policy for your visiting in‑laws. Making coverage easy and stress‑free, especially for family travel, is something we care a lot about.

If you or your in‑laws need anything else while planning their visit, feel free to reach out anytime. We’re always here to help!

Besvarelse fra Insubuy

5. feb. 2026

Thank you so much for taking the time to share your experience! We’re thrilled to hear that you received such wonderful support. Our team works hard to make the insurance process easy and stress‑free, and feedback like yours truly means a lot.

If you ever need help with travel insurance or anything else, we’re always here for you.

Thanks again for choosing us!

Besvarelse fra Insubuy

5. feb. 2026

Thank you for sharing your experience, we understand the frustration when coverage doesn’t work as expected, especially when you need care quickly.

The Beacon America PPO plan is designed to work within the UnitedHealthcare PPO network, rather than at every provider nationwide. Providers outside of this network may request upfront payment or may not be familiar with how to verify international visitor plans, which can sometimes cause confusion at the time of service.

In many cases, when a provider is unsure how to process the plan, they may attempt to check eligibility through a domestic system instead of the correct international network. For this reason, all billing, verification, and claims instructions are listed on the back of the ID card and are also explained in the “How to Use the Insurance” document available in the MyAccount portal.

It’s also important to note that providers are allowed to request payment upfront and submit claims afterward, depending on their office policies.

We’re always happy to step in and assist with provider verification or help guide both members and medical offices through the process to avoid these situations. If you’re still experiencing issues or would like additional support, please contact our team at +1 (866) INSUBUY. Thank you!

Besvarelse fra Insubuy

3. feb. 2026

Thanks so much for sharing your feedback! We’re really glad to hear that our platform made it easy for you to find good travel medical insurance. Helping travelers quickly compare trusted options is exactly what we aim for, so your review truly means a lot.

If you ever need help with another trip, or have questions about coverage, feel free to reach out anytime. We’re always happy to help make travel planning a little smoother!

Besvarelse fra Insubuy

Opdateret den 3. feb. 2026

Hello!

We're so sorry you had issues at the pharmacy. Please note that, as stated in your policy details available for you to read before purchase, prescriptions are not billed directly to the insurance company from the pharmacy, so they are correct in not accepting your insurance card in that situation. Rather, you are required to pay up front and allow the insurance to reimburse you. Please also note that the plan you purchased included an RX discount card specifically for use at pharmacies, which will further reduce your out-of-pocket expenses.

If you're having trouble finding this card or any other information in your MyAccount portal, please contact our team at +1 (866) INSUBUY.

Thank you!

Besvarelse fra Insubuy

2. feb. 2026

Thank you for taking the time to share your experience with our app. We’re very sorry that you had trouble completing your purchase and that it took multiple attempts, that’s not the smooth experience we want for our customers.

We truly appreciate your feedback, as it helps us improve our app and the overall purchase experience. If you have any questions about your transaction, need help confirming your purchase, or run into any other issues, please feel free to reach out to our support team.

We’re here to help and make sure everything is taken care of for you. Don’t hesitate to contact us at +1 (866) INSUBUY.

Thank you again for bringing this to our attention!

Besvarelse fra Insubuy

23. jan. 2026

Thank you so much for choosing Insubuy for your travel insurance for so many years and for taking the time to share your experience. We truly appreciate your trust in us.

We’re glad our team was able to step in quickly and help when things didn’t go as smoothly as they should have. Feedback like yours means a lot and motivates us to keep improving.

Thanks again for recommending Insubuy. We’re always here if you need anything and wish you many safe and happy trips ahead!

Besvarelse fra Insubuy

20. jan. 2026

Thank you for sharing your experience! It’s great to know our travel insurance stands out for you. We work hard to offer comprehensive and dependable plans, and your feedback means a lot.

Besvarelse fra Insubuy

5. jan. 2026

Thank you for your feedback! We’re thrilled to hear you find our service reliable and guaranteed, that’s exactly what we strive for. If you ever need assistance or have any questions, we’re always here to help. Thanks for choosing us!

Besvarelse fra Insubuy

5. jan. 2026

Thanks for taking the time to leave a review! We’re glad everything is working well for you now, and we appreciate your feedback about auto-renewal. Suggestions like yours help us make the experience even better for our customers. If you have any other thoughts or need assistance, we’re here to help!

Besvarelse fra Insubuy

5. jan. 2026

Thank you for your wonderful feedback! We’re so glad to hear that purchasing with us has always been easy and stress-free. Our team works hard to make the process simple, and it’s great to know we’ve delivered that for you. If you ever need anything else, we’re just a message away. Thanks for choosing us again and again!