Insubuy Anmeldelser 1.176

Besvarelse fra Insubuy

6. apr. 2026

Gracias por compartir su experiencia. Lamentamos sinceramente lo estresante y decepcionante que ha sido esta situación para usted y su hija, especialmente cuando hay facturas médicas de por medio. Entendemos lo frustrante que resulta sentir que una cobertura por la que estaba pagando no funcionó cuando más la necesitaba.

Queremos aclarar un punto importante, ya que parece haber una confusión comprensible. Insubuy es un corredor de seguros independiente, no la compañía de seguros en sí. Ayudamos a los clientes a comparar y comprar planes de seguro para visitantes, pero todas las reclamaciones médicas, determinaciones de cobertura y pagos son gestionados directamente por la compañía de seguros o el administrador del plan, no por Insubuy. No recibimos las primas ni pagamos a los hospitales, y no podemos anular decisiones sobre reclamaciones.

Dicho esto, nunca queremos que un cliente se sienta ignorado o sin apoyo. Aunque no podemos asumir facturas ni tomar decisiones de cobertura, sí podemos ayudar a revisar lo ocurrido, asistir en la comunicación entre usted y la compañía de seguros, y orientarle sobre los siguientes pasos, incluidos los procesos de apelación, si corresponde.

Realmente queremos tener la oportunidad de ayudar a aclarar su situación y abogar por usted en la medida de lo posible. Por favor, póngase en contacto con nuestro equipo de atención al cliente al +1 (866) INSUBUY con los detalles de su póliza para que podamos revisar este caso con mayor detalle.

Gracias nuevamente por sus comentarios. Tomamos este tipo de inquietudes muy en serio y agradecemos que las haya compartido con nosotros.

Besvarelse fra Insubuy

6. apr. 2026

Thank you so much for sharing your experience with Insubuy. We truly appreciate your continued trust in us for medical travel insurance for Canadians traveling to the US.

We’re especially happy to hear that working with Jonathan has made each experience easy and positive. Jonathan takes great pride in helping travelers find the right coverage, and your kind words will absolutely be shared with him. It’s wonderful to know you’ve consistently found our service helpful and our plans to be good value for money.

If you ever have questions about coverage, renewals, or upcoming trips, Jonathan and our team are always here to help. Thanks again for choosing Insubuy, we look forward to supporting your future travels!

Besvarelse fra Insubuy

6. apr. 2026

Thank you for taking the time to share your feedback. We’re glad to hear the application was easy to complete!

Your experience is important to us, and feedback like this helps us identify where we can improve the checkout and payment process.

If you ran into an error or had trouble completing your purchase, we’d really appreciate the chance to help—please feel free to reach out to our support team so we can look into it and assist you directly.

Thanks again for letting us know, and we hope we can make your next experience even smoother.

Besvarelse fra Insubuy

6. apr. 2026

Thank you for sharing your feedback! We’re really glad to hear you appreciate having travel insurance options that include adventure and extreme sports at an affordable price. We know how important it is to feel protected while still enjoying the activities you love, and we work hard to offer coverage that supports exactly that.

If you ever have questions about specific adventure sports, coverage details, or need help choosing the right travel insurance plan, our team is always happy to help. Thanks again for taking the time to leave a review—we truly appreciate it!

Besvarelse fra Insubuy

6. apr. 2026

Thank you so much for the great feedback! We’re really glad to hear you found it easy to choose and purchase from our range of products, and that your documents were available almost immediately after buying. Making the process simple and stress‑free is exactly what we aim for.

It’s also great to know you appreciate the flexibility to cancel before traveling or extend coverage when plans change, that peace of mind is important to us. If you ever have questions or need help selecting or managing your coverage, our team is always here to help.

Thanks again for choosing us and for taking the time to share your experience!

Besvarelse fra Insubuy

6. apr. 2026

Thank you for sharing your feedback! We’re so happy to hear you found the app user‑friendly and easy to navigate. Creating a smooth, intuitive experience is a top priority for us, so it’s great to know it’s working well for you. If you ever have questions, ideas, or need support, feel free to reach out, we’d love to hear from you. Thanks again for taking the time to leave a review!

Besvarelse fra Insubuy

3. apr. 2026

Thank you so much for sharing your experience with us! We’re really happy to hear that purchasing a 5‑month visitor insurance policy for your in‑laws visiting the USA from India was hassle‑free and easy to navigate. Making the process user‑friendly, especially for Indian parents visiting the U.S., is something we truly focus on, so your feedback means a lot.

Our team is committed to providing great service and support whenever it’s needed. If you have any questions about the policy or need assistance at any point, please don’t hesitate to reach out, we’re always here to help.

Thank you again for choosing us, and we wish your family a safe, healthy, and enjoyable stay in the USA!

Besvarelse fra Insubuy

3. apr. 2026

Thank you so much for taking the time to share your feedback! We’re really glad to hear that you had a great experience with the application process. Our goal is to make the process as smooth, clear, and stress‑free as possible, so it’s great to know that came through for you.

Our team works hard to provide a positive, straightforward experience from start to finish, and feedback like this means a lot to us. If you ever have questions or need assistance with anything else, please don’t hesitate to reach out, we’re always happy to help.

Thanks again for choosing us!

Besvarelse fra Insubuy

1. apr. 2026

Thank you for taking the time to share your honest feedback. We understand where you’re coming from, when you haven’t needed to use medical services yet, it can be hard to fully evaluate the value of an insurance policy. That said, we’re glad to hear the insurance policy documentation was provided quickly, as timely access to coverage details is important.

Our goal is to ensure that the benefits and services outlined in the policy are available and reliable if and when they’re needed. If you have any questions about your coverage, benefits, or how the claims process works, we’re always happy to walk through that with you for peace of mind. We appreciate your feedback and thank you for choosing us.

Besvarelse fra Insubuy

1. apr. 2026

Thank you so much for sharing your experience! We’re happy to hear you had a great time booking over the phone, and we’ll be sure to pass along your kind words to Jonathan—he’ll really appreciate it.

Providing friendly, helpful service and making the booking process easy is exactly what we aim for. If you ever need assistance again or have questions about coverage, we’re always here to help.

Thanks again for choosing us!

Besvarelse fra Insubuy

1. apr. 2026

Thank you so much for the kind review! We’re thrilled to hear you had a great experience and found our prices and coverage amazing.

That’s exactly what we aim to provide, reliable, affordable coverage that’s easy to trust. We truly appreciate the recommendation, and if you ever need help with a quote or have questions about coverage, we’re always happy to help.

Besvarelse fra Insubuy

1. apr. 2026

Thank you for taking the time to share your feedback. We’re sorry to hear that the purchase process felt frustrating, especially when trying to re‑purchase the same policy for the same person. We understand how important a quick, streamlined experience is, particularly when buying travel insurance, and we appreciate you calling out the extra steps and screens you encountered.

Your input is helpful and highlights where the process can feel more complicated than it should be. If you’d like, our team is happy to help walk you through a possible faster way to complete a repeat purchase or assist directly so it’s easier next time.

Please don’t hesitate to reach out, we truly appreciate your feedback and the opportunity to improve.

Besvarelse fra Insubuy

1. apr. 2026

Thank you so much for your kind words!

We really appreciate you sharing your experience. It’s great to hear that you find us always reliable and quick to purchase, that’s exactly what we strive to deliver every time. If you ever need help or have questions down the road, we’re always here and happy to help.

Thanks again for choosing us!

Besvarelse fra Insubuy

24. mar. 2026

Thank you for the review!

We're so happy you're satisfied with your insurance. Please note, we offer plans with many different coverage availability windows from 5 days to 2 years or more. Many plans are also extendable, meaning you do not have to purchase coverage monthly.

This varies by plan, so please reach out to us if you need assistance extending your coverage!

Besvarelse fra Insubuy

10. mar. 2026

Thank you for taking the time to share such detailed feedback. I’m really sorry to hear how frustrating this claims experience has been. That’s absolutely not the experience we want our customers to have.

I do want to clarify that Insubuy is an independent insurance marketplace, not the insurance company or claims administrator. While we help customers compare and purchase visitors insurance plans, the claims themselves are reviewed, processed, and reimbursed directly by the insurance company or plan administrator, and they make all final decisions. That said, you should never feel unsupported, and we take concerns like this very seriously.

Even though we cannot control the claims process, we can step in to help facilitate communication, look into delays, and guide you on next steps, including the appeals process if it applies to your situation. We’d really like the chance to do that for you.
Please reach out to us at +1 (866) INSUBUY with your policy information so we can look into your case directly and help move things forward.

Thank you again for your feedback. We truly appreciate customers who have trusted us for multiple policies over the years, and we’d like to make this right however we can.

Besvarelse fra Insubuy

5. mar. 2026

Thank you so much for the great review! We’re really glad to hear you found our service good, economical, and trustworthy for J1/J2 scholars — that means a lot to us.

If you ever need help reviewing coverage options or have questions about your policy, our team is always happy to assist. You can reach us anytime at +1 (866) INSUBUY.

Thanks again for choosing Insubuy — we appreciate you!

Besvarelse fra Insubuy

5. mar. 2026

Thank you for taking the time to share your experience. I’m really sorry to hear that none of your claims were reimbursed and that you had trouble with hospitals or clinics recognizing your visitors insurance. I understand how frustrating and disappointing that would be.

I do want to clarify that Insubuy is an independent insurance marketplace — not the insurance company itself. While we help customers compare and purchase visitors insurance plans, all claims are reviewed, processed, and reimbursed directly by the insurance company or plan administrator, and they make all claim decisions.

That said, we never want you to feel unsupported. We’d be more than happy to look into the delay or denial of your claims and help facilitate communication with the insurance company. While we can’t change claim decisions, we can guide you on next steps — including the appeals process if it applies to your situation.

If you’re open to it, please contact us at +1 (866) INSUBUY with your policy details so we can help you directly.

Thank you again for your feedback — it truly helps us improve the experience for our customers.

Besvarelse fra Insubuy

5. mar. 2026

Thank you so much for the great feedback! We’re really glad to hear that you found everything user friendly — that’s exactly what we aim for when helping customers navigate their insurance options through Insubuy.

If you ever have questions or need help comparing plans or understanding coverage, feel free to reach out anytime. We’re always here to make the process as smooth as possible.

Thanks again for choosing us!

Besvarelse fra Insubuy

3. mar. 2026

Thank you so much for sharing your experience with Insubuy! We're really glad to hear that the process of choosing and purchasing your insurance plan felt simple and straightforward. That’s exactly what we aim for.

If you ever have questions about your coverage or want help reviewing your plan, our team is always here to support you.

Thanks again for choosing Insubuy, and we’re here whenever you need us!

Besvarelse fra Insubuy

3. mar. 2026

We understand how frustrating it can be when you're waiting for a refund. As we relayed to you earlier via email, your insurance administrator, IMG, is still awaiting additional information necessary to process a refund.

Please log into your MyIMG portal (not your Insubuy MyAccount) to view this message and respond accordingly.

If you have any questions, you can reach out to IMG directly at 1-800-628-4664 or customercare@imgglobal.com.

Thank you!