INF | infplans.com Anmeldelser 922

Very disappointing experience with INF Plans. The sales team was very responsive when purchasing the policy, but once it came time to actually use the insurance, the support was extremely poor. Communication was slow and confusing, and getting clear answers about the claim process was almost impossible.

The whole process felt frustrating and stressful, especially when dealing with something as important as health insurance. I expected much better service and transparency. Based on my experience, I would not recommend this company. Please do thorough research before buying a policy from them.

These guys are a scam! I haven't received money for an approved claim for over 6 months now. They want me to write a physical letter to an underwriter overseas. Robin Assist is supposed to be their administrator.

When it comes to settling claims, INF points to Robin Assist, who points to "missing funds from an underwriter who they have no means to contact".

Just plain old delaying tactics, trying to get the customer get tired of making the claim/giving up.

I won't trust them with my business anymore. Buyer beware.

Ellie has been very helpful in clearing my confusion and explaining policy requirements with a lot of patience! Ellie has directed me to choose plans best suitable for my needs and I greatly appreciate it, thank you Ellie!

We were looking to purchase visitor health insurance for our parents and had several questions about pre-existing conditions. The representative, Keigh, addressed every inquiry with patience and professionalism. Thank you for all your help!

ELLIE was extremely kind and helpful over chat. The products especially for 70+ are great.

Excellent service!
The agent FATIMA was extremely helpful and knowledgeable about the details and helped a lot with choosing a plan for visiting parents. Would definitely recommend contacting them first!

Kaezar Ramos. Patient. Clear explanations
Knowledgeable. Professional.

The chat support feature is so helpful to get quick answers. The representatives (Vanessa) are well-informed and courteous and are able answer any plan-related questions. Highly recommend!

KAEZER Helps me to deal with my insurance issues, he is with a lot of patients & really helpful, I really recommend travelers who needs insurance consider using INF!

I was looking for some more details around the plans for my grandma visiting with her health case, Erwin from Helpdesk provided excellent service, identified the best plan and provided all the information needed for us to make a decision. Thank you Erwin!

I do not usually write review but this insurance is a scam. I had paid about $650 + for the travel health insurance. My grandma had to go to an urgent care because she had fell. They sent her to a specialist for her shoulder but the INF insurance never faxed over the pre-authorization to the clinic. When asked to send it to my email, they said it’s against policy although I was the one who purchased the insurance using the same email. Do not trust it as you may just have to pay out of pocket.

Kaezer was wonderful. Stuck with me and helped me si much. Excellent service

Bought one of their best policy for $1600 for my parents who were visiting. My dad had an emergency the very next day and was admitted to emergency for a few hours. Our claim was completely denied stating a "cooling policy for period of 5 days".

Sales department promises that the cooling period of the policy does not apply for emergencies.

You cannot reach anyone from the department properly. The operations team from INF team reach out to RobinAssist and RobinAssist says to reach out to INF.

Syra was great at answering all my questions so I can review various plans for my parents visiting from abroad. Wow! She is awesome.

He patiently explained my questions, was very knowledgeable, and made the customer happy.

Claire, the agent, was outstanding. She is well-informed and thorough. It's refreshing to see such knowledgeable, yet graceful and polite, customer support staff in this day and age!

Kaezer is the best he helped me out with all the queries bothering me all this time.Again thanks for helping us.

I am impressed by the way Mr Kaezer handled my queries. I am not fully knowledgeable, and he gladly guided me through various options. I am really impressed

Quick efficient guidance and support to find the right plan for my Dad