INF | infplans.com Anmeldelser 922

Hi Everyone

I had booked health insurance and for some reason I couldn’t travel and asked company for refund. Without any hassle they had refunded full amount. And that is also after 10 days . Very impressive service and prompt response also.
I will surely recommend this Insurance to everyone. Thank you for helping out Marimar.

This review is for the plan purchasing experience only. I worked with Fatima, who was extremely knowledgeable about the available plans and quickly helped identify the best option for my parents. She provided quotes promptly and answered all of my questions thoroughly. Even when she needed to consult with her supervisor, she followed up efficiently and ensured I received clear and accurate information. Really appreciate the customer service!

Marian was excellent and very patient is explaining the various plans for the visitors insurance. She had a thorough knowledge on all the products etc

Marimar Dagos went above and beyond in handling my reimbursement/refund request. From start to finish, she was incredibly proactive -- she not only resolved my issue efficiently, but also made sure I was never left wondering about the status.
She followed up consistently (and responded promptly) via email, keeping me fully informed at every step of the process.
This level of communication, dedication and ownership made a stressful situation feel completely manageable and smooth.
Tbh, it's rare to experience such attentive and thorough support.
Kudos to Marimar for her professionalism and commitment to a great customer experience!
You guys have a customer for life advocating for your insurance to all my friends, family and acquaintances.

Nothing was covered for my dad. When I sent emails, people just played around by adding multiple people and no one responded at the end. Definitely a scam company.

Fatima made my experience so good and easy.

My sales representative Erwin was very professional and helpful in helping me choose the right plans for my parents. The entire process and communication was prompt, clear, and efficient. I will come back to use INF in future.

The customer support was the defining factor. Ellie from the Customer Support help desk clarified all my queries and walked me through the best option in case. I'd say her customer service was enough for me to go with inf over other competitiors in the field!

Erwin Zanders did a great job of answering all my questions and helped me with purchasing the plan. Thanks Erwin!

I had a lengthy and detailed conversation with Ellie at INF Plans today while researching visitor insurance for my in-laws traveling from India to the USA. I had a lot of specific and complex questions about the policy coverage, terms, and conditions.
Ellie was incredibly patient and thorough throughout the entire conversation. She walked me through the plan in detail, clarified every coverage question I had, and most importantly answered all my follow-up questions honestly without rushing me at any point.
She set clear and realistic expectations, explained the fine print in simple terms, and made sure I fully understood the plan before making a purchase decision.
If you have detailed questions about INF plans and need someone who will take the time to explain everything clearly — ask for Ellie. Exceptional service.

Ellie at INF Customer Service was absolutely outstanding in helping me find the right insurance plan for my visiting parents and coordinating with the operations team and keeping me in the loop every step of the way.

Great service and good explanation of the plan and coverage.

Erwin did an excellent job giving me a lot of information. I bought an insurance.

I have been asking Fatima about every single details for INF travel insurance and she has answered all my questions with examples. I appreciate the kind of support I received. Despite of asking so many questions, they responded politely each time.

I was recommended this platform for purchasing a policy for my parents, and it turned out to be one of the best decisions I could have made. The entire experience was seamless—from the intuitive purchase process with multiple options to the responsive support provided for queries and even last-minute cancellation needs.
Thanks to Marimar & Chlarisse , who went above and beyond to understand my situation and ensured my concerns were handled promptly and professionally. The level of care and customer-first approach truly stood out.
Highly recommended for anyone looking for a reliable and hassle-free insurance experience. I will certainly return for future purchases when traveling.

Great support! Aira from the customer service team was very helpful in answering my queries regarding a travel insurance that helped me make a decision. She was available for a discussion whenever I needed one and responded quickly by emailing me the details needed. Thank you very much Aira.

I had trouble extending my insurance policy through the online portal and reached out to INF Operations for help. Marimar handled it from start to finish and made the whole thing easy. She responded to my email promptly, called back exactly when she said she would, and walked me through the extension step by step. She didn't hang up until the policy was extended and she had confirmed on her end that the new dates were showing correctly. Really appreciated her follow-through — it turned a frustrating situation into a quick fix.

Erwin is super responsive and helpful. Thanks for the great customer support.

The customer service is great. Every time I have to renew for my parents, their response is prompt. I just had a chat with KAEZER because I had a question. He was great in walking me through the exact issue. Really appreciate it.