The Improveasy Group Anmeldelser 

Elite Energy have absolutely no regard for the impact they cause their customers. Their incomplete installation has caused me no end of distress. All they are interested in is payment for works BEFORE installation is completed. They have no due regard for anything else. It should be noted that no one should have to suffer like I did whilst being held to ransom for payment of works before they are started. This firm should not be awarded any contract as far as I am concerned to do any works because it is incapable in delivering. No customer service, no due regard, incompetent management, non-existent customer service, incompetent logistics, inability to remedy in a timely fashion. The firm is incapable of operating.

Be aware this firm incapable, incompetent, inconsiderate, and wholly unfit to conduct business such installations. Who in their right mind has offered them contracts is beyond me??!! The complete inability to respond is shameful and just highlights the due care and consideration this firm has for it’s so called customers. To date no response has been received from them, you all should be aware of this and be mindful of the type of firm you are dealing with.

They left me as a 70 year old pensioner cancer patient without a correctly functioning boiler who was without heat and hot water for 4 weeks! I asked for resolution with a response non-existent. This is not the way to treat customers.

Never use this company!!!

Found the whole experience dealing with James and co to be fantastic , really seeing the benefits now in our business and would have no problem remending him to anyone and have done.

So I honestly don’t know where to start. I wish I had avoided this company and had nothing to do with them. I had a boiler replacement on government grant system last November. I had to contribute £900. Had a survey . All seemed very friendly. My worst nightmare was letting them do the job. First problem was the electrician. Tim. He says he’s the only one in the company and in the end I dreaded him coming in. The spur for my old boiler was behind a tile. This had to be removed. He refused so he quickly ran a new Spur of this without actually doing the job properly. This was fitted by previous owner of property. So when he left I have regularly had to wiggle the wire to get any heating. Ridiculous. He refused to repair this and took 4 weeks to actually be coaxed into doing it and I had to sign to say if he damaged the tiles it’s not he’s problem. I thought that was it. But no. I have now spent 2 months trying to sort out the low water problem with the boiler. Constant f1 failure and having to top water up. I think I’ve spoken to everyone in this company. I never get a call back. Never speak to any plumbers or electricians. I don’t actually get past reception. Yesterday the girl answering the phone had a email response from the remedial team (whoever they are). To say f1 not there problem nothing to do with them. I am seriously at the end of my tether. I used the last of my savings for this. To ensure my home was efficient. Using the government scheme. I’m depressed , tearful and do feel if I wasn’t a woman on my own this would not happen. My daughter is emergency ambulance crew. Coming home she needs a shower etc and the amount of times she’s come home late with no hot water is ridiculous, . Bearing in mind my previous boiler in the 3 years I’ve lived here did not have any leak or lack of water at all. I purely changed the boiler thinking of efficiency and cost . So now I googled this problem and it is an issue with the boiler and is actually down to this company. The boiler is not fit for purpose . The boiler is no good. I’ve begged them to take it away , refund my money and let me start again. All falls on deaf ears. And I still haven’t had a call back. Please avoid this company. The stress, anxiety is just too much. I’ve now gone to the ombudsman and Martin Lewis and citizens advice but I know this is a very long process and I still have a big problem with this boiler .

Avoid!
Booked to fit a new boiler under the grant scheme. Assured system would have power clean as only 10mm pipework in the house. This never happened meaning within 10 days I have had 2 leaks which required emergency plumbers. There is still a lot of air in the system, which is due to the dirt and will affect the boiler. They fitted TRV's incorrectly and damaged pipework to the elbow which now the remedial plumbers are having to chase the wall out to fix. They do not reply to you. A referral is being made to Gas Safe and the government department for non compliance and for poor practice. Also be very aware of what you sign for. They do not let you read the iPads (i wrote on the form prior to signing not viewed docs) and hold your data again without full explanation of how and where it will be stored. AVOID.

Excellent service from start to finish. My boiler had broken so I needed a quick & efficient install which is exactly what I got.
Very happy customer!

Fantastic service and quick, quality install of a new boiler. Left very tidy, fully insulated the outside piping etc. Very professional team.

Very good service considering that survey was just pre to Christmas so the boiler was fitted by Dean in January. He was very concerned that circumstances beyond his control the fitting was over two days. Tidy work I highly recommend them.

Very fast from start to finish. Applied for the grant and it was fitted within two weeks, everything was explained. Everything works great. My only issue is that there should have been a choice with what boiler was installed. Apart from that I would defiantly recommend.

We recently bought a home and when we got the keys found out that the boiler despite having a service certificate for June 2021 was not working at all. Cue panic and having heating companies out with quotes of £1800-£2500 to sort it. We applied for various grant options and Elite Energy were fastest to get back to us, same day (a Friday) had a surveyor out the next day, Boiler booked for the install on the Monday. Paperwork was sorted Fri/Sat, Boiler install went fine on the Monday, workers were friendly, helpful and good with information and cleaned up afterwards. Can't really complain about the service, saved me thousands and gave me decent central heating.

the process was excellent from start to finish the men who fitted the boiler were polite and helpful and very tidy workers.

Had a new boiler fitted by Dean and Natalie they were great very professional explained every step worked hard explained boiler / control very well . We didn't have to clear up as they done it all would highly recommend them

From start to finish A1 service
From the initial contact to signing on completion every member of staff was fantastic.
Fitters spot on, knowledgeable, helpful and friendly.
Good team work from the call staff/ surveyor/fitter and I couldn’t of asked for a quicker fitting date, literally days, amazing thank you x

Couldn't be more happy . Excellent service from start to finish . Would highly recommend

very happy with the new boiler we had fitted and the men who did the work were very quick and tidy

From initial enquiry to boiler being fitted and operational ,one week , fantastic service ,excellent neat fuss free installation,old boiler taken away..and no mess left anywhere…..very pleased, house has never been warmer….

Very happy with service provided whole job completed in one day with no problems would highly recommend this company .

Just had my new boiler fitted by Dean and Nat , couldn’t be more happy with it , they where two exceptional people , very polite and professional, told me all the way what they where doing , and explained how the controls work ,
Highly recommend them
Completely took out the old boiler and replaced the new one within a day .

Love my new boiler and could not have asked for better service, fitters arrived promptly, worked cleanly and efficiently removing old boiler and installing the new one, whilst explaining everything to me at every stage including the fact that as the new boiler was smaller than my previous one I would need a joiner to refit the fascia boards above and below the new boiler. They also explained to me they could take all the rubbish away apart from the cardboard which was not a problem for me. The two guys also went above and beyond when just before leaving noticed a wet patch on the kitchen ceiling which was obviously a leak in the original pipework which they had not touched but must have been caused by the extra pressure produced by the new boiler. They very quickly sourced the leak in an upstairs bedroom, moved furniture, lifted carpets and floor boards and repaired it for me. Excellent service from a very friendly and efficient plumber and his dad Would highly recommend the company they kept me informed from start to finish. From me applying to the scheme on line, I was called back the very next day, a survey of my property was booked and carried out the following day and two days later I had my new boiler fitted.

We had a great plumber in and out job well done

Very happy 😃 with the service provided fitting our new boiler, guy was efficient very tidy nice guy too. All well here