I was offered a free heat pump upgrade worth over £12,000 complete with all parts and installation.I had a survey which was approved by Improveasy,I received contract with a costing of under £8,000 wh... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Just had to write a review for this company. What an excellent installation that has left us warm and cosy. There are a lot of people to thank, Shane, Luke, Danielle and Jess for completion of paperwo... Se mere
Virksomheden har svaret
Tecnical survey and work done very efficiently by skilled and friendly workforce who explained everything to me as they progressed. Highly recommended
Virksomheden har svaret
Neo the gas engineer put us at ease straight away. He did a really good job installing our new boiler with minimal disruption and made sure everything was working before leaving. He is a credit to the... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Energiudstyr og -løsninger
- også i
- Leverandør af grøn energi
- Leverandør af varmeudstyr
- Solenergientreprenør
Skrevet af virksomheden
Making homes warmer, greener, and more cost-effective since 2011. From solar panels to heat pumps, with funding options and a full 360° service, Improveasy makes energy upgrades simple.
Kontaktoplysninger
Improveasy Ltd Station House, Stamford New Rd Altrincham, WA14 1EP, WA14 1EP, Altrincham, Storbritannien
- 0800 024 8505
- marketing@improveasy.com
- improveasy.com
4,1
God
493 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 85 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Exceptional experience
Just had to write a review for this company. What an excellent installation that has left us warm and cosy. There are a lot of people to thank, Shane, Luke, Danielle and Jess for completion of paperwork, keeping us informed at every stage of the installation thank you all. Kevin (survey), Pete and Shaun (cavity wall), Sam and Martin (fans), Joe and Cameron (boiler and radiator thermostats. Each one of these people were polite, worked so hard and left things as they should be and are a credit to the company. Many thanks to you all for an exceptional job so well done!!!
24. november 2025
Uopfordret anmeldelse
Besvarelse fra The Improveasy Group
Thank you so much for your wonderful 5-star review. It means a great deal to hear how positive your experience was and how many members of the team helped make the process smooth for you. Shane, Luke, Danielle and Jess will be really pleased to know their support and communication made a difference.
We will also make sure Kevin, Pete, Shaun, Sam, Martin, Joe and Cameron hear your kind words. They work incredibly hard and will be delighted to know their care, effort and tidy workmanship left you with a warm home and happy with the final result.
We truly appreciate you taking the time to recognise everyone involved 💚
If you would like your own unique referral code to share with friends or family, just email customer.experience@improveasy.com
- Carley at the Improveasy Team
Improve Easy have installed a new…
Improve Easy have installed a new boiler for my elderly Mom under the government scheme. They are very friendly & helpful with any questions you have. They kept us informed from booking in to the day of installation. The installer Joe Cleary was very polite & friendly. He told us what was going to be done & explained how the system worked. Him & the lad that helped him worked very neatly & tidied up after themselves and took away all the old boiler & tank. Highly recommend this company. They even came out a few weeks later to check the system was working ok & again gave advice on use of the system.
29. september 2025
Uopfordret anmeldelse
Besvarelse fra The Improveasy Group
Thank you for your fantastic 5-star review! We’re so pleased to hear your Mum's installation went smoothly and that our team kept you well informed throughout. Joe and his colleague will be delighted to know their work and care made such a positive impression. It’s great to hear the follow-up visit was helpful too.
We really appreciate your kind recommendation 💚
If you’d like your own unique referral code to share with friends or family, just email customer.experience@improveasy.com
- Carley at the Improveasy Team
Chris and Jake were brilliant
Chris and Jake were brilliant. Worked extremely hard when fitting our combi boiler. We were very pleased with all the work carried out. Thank you
20. oktober 2025
Uopfordret anmeldelse
Besvarelse fra The Improveasy Group
We really appreciate your 5-star review, thank you! It’s fantastic to hear how well Chris and Jake looked after your installation and that you’re so pleased with the outcome. We’ll make sure your feedback is passed on to them.
Thanks again for choosing Improveasy 🔧
If you’d like your own unique referral code to share with friends or family, just email customer.experience@improveasy.com
- Carley at the Improveasy Team
Great experience
Chris L was friendly, hard working and explained everything to me at the end of the 2 days.
From start to finish, the process and installations were smooth and all staff I have engaged with have been lovely.
Kathryn
23. oktober 2025
Uopfordret anmeldelse
Besvarelse fra The Improveasy Group
Thank you for taking the time to leave us a 5-star review, Kathryn! We’re always so pleased to hear that things went smoothly from start to finish and that Chris provided such a friendly and professional service. It’s great to know you felt supported by everyone you spoke with along the way.
We really appreciate your kind words 💚
If you’d like your own unique referral code to share with friends or family, just email customer.experience@improveasy.com
- Carley at the Improveasy Team
They were very good cleaned up after themselves i could no fault them
Nothing went wrong they were perfect in every way could not fault them in anyway
20. oktober 2025
Uopfordret anmeldelse
Besvarelse fra The Improveasy Group
Thank you so much for your lovely feedback, we’re so pleased to hear everything went smoothly and that you were happy with the work carried out. It sounds like the team did a great job!
We did notice your review shows a 1-star rating, which might have been selected by mistake. If you’re happy to update it to reflect your experience, it would mean a lot to our team.
Thanks again for taking the time to share your feedback 💚
-Carley at the Improveasy Team
Amazing experiance
The whole experiance was very proffesional, good quick installation left no mess explained the system amd thermostat to us all in all amazing
13. oktober 2025
Uopfordret anmeldelse
Besvarelse fra The Improveasy Group
Thank you for taking the time to leave your fantastic review! We’re so pleased to hear the whole experience was smooth and professional, and that the team took the time to explain everything clearly before leaving your home spotless.
Enjoy the comfort of your new system 🔥
If you’d like your own unique referral code to share with friends or family, just email customer.experience@improveasy.com
-Carley at the Improveasy Team
Great service excellent team Joe and…
Great service excellent team Joe and Cameron..just great..
20. oktober 2025
Uopfordret anmeldelse
Besvarelse fra The Improveasy Group
Thank you for taking the team to leave us your 5-star review! We’re delighted to hear you had such a great experience and that Joe and Cameron looked after everything so well. We’ll be sure to pass on your kind words, they’ll really appreciate it.
Thanks again for choosing Improveasy 💚
If you’d like your own unique referral code to share with friends or family, just email customer.experience@improveasy.com
- Carley at the Improveasy Team
This is a genuine free scheme
Polite, informative, quick service. Great installer and his team. One day to change a boiler and add a radiator. Cant praise them enougg
20. oktober 2025
Uopfordret anmeldelse
Besvarelse fra The Improveasy Group
Thank you for your 5-star review! We’re so pleased to hear you had such a positive experience and that the installation team delivered everything quickly and professionally. It’s great to know you’re happy with your new boiler and radiator.
We really appreciate your feedback 🌟
If you’d like your own unique referral code to share with friends or family, just email customer.experience@improveasy.com
- Carley at the Improveasy Team
Had these guys organise and carry out…
Had these guys organise and carry out boiler replacement and home insulation under the EC04 scheme and they were absolutely brilliant from first contact and survey through to the installation always kept me fully informed about where we were up to (thanks Jess)and let me know when the installers were going to call me .both the insulation team and the boiler team were fantastic. I rarely do reviews but felt that these guys were so professional and easy to deal with that I had to leave this review.👌👌👌.
22. oktober 2025
Uopfordret anmeldelse
Besvarelse fra The Improveasy Group
Thank you so much for taking the time to leave such a lovely review, especially as you don’t often leave them! We’re delighted to hear that everything went smoothly from first contact right through to installation, and that Jess and both installation teams made the process clear and professional throughout.
We really appreciate your kind words and recommendation 🙌
If you’d like your own unique referral code to share with friends or family, just email customer.experience@improveasy.com
- Carley at the Improveasy Team
Paul
Paul, the surveyor , comprehensively and clearly explained everything. He answered my questions knowledgably and in simple terms. He arrived punctually and was courteous and pleasant.
21. oktober 2025
Uopfordret anmeldelse
Besvarelse fra The Improveasy Group
Thank you for sharing your 5-star review. We’re thrilled to hear that Paul was so knowledgeable and able to explain things so you could easily understand them - I'll pass this on to him, I know it'll make his day.
Wishing you warm days ahead over the winter and if you’d like your own unique referral code to share with friends or family, just email customer.experience@improveasy.com
- Carley at the Improveasy Team
Great teamwork
From the minute we were in contact everything about this company gave confidence. Danielle organised everything and took time to listen to me.
All the fitters were extremely kind , considerate and were aware that my mum has dementia and really went out of their way to take this into consideration.
Can't thank them enough.
8. september 2025
Uopfordret anmeldelse
Besvarelse fra The Improveasy Group
Thank you for your wonderful 5-star review. We’re really pleased to hear that Danielle and our installation teams took such great care throughout the process, especially in supporting your mum with understanding and kindness. It means a lot to know you felt confident and well looked after every step of the way.
We hope her home stays comfortable and energy-efficient for many years to come 🌿
If you’d like your own unique referral code to share with friends or family, just email customer.experience@improveasy.com
- Carley at the Improveasy Team
Very friendly
Very friendly. Answered any questions I asked. Left work areas clean and tidy.
Set up system and checked before leaving. Left contact details should there be any issues.
16. september 2025
Uopfordret anmeldelse
Besvarelse fra The Improveasy Group
Thank you for your 5-star review! We’re delighted to hear our team made everything clear, tidy and hassle-free for you. It’s great to know you felt supported throughout the installation. We hope your new system keeps your home cosy and comfortable for years to come 🔥
If you’d like your own unique referral code to share with friends or family, just email me at customer.experience@improveasy.com
- Carley at the Improveasy Team
Excellent experience …
At first I was very sceptical about getting a boiler, loft insulation and cavity wall all free of charge qualifying under the Green tariff.
However, at every stage Improve Easy have been excellent! Jess on the phone booked in all of the appointments and everybody arrived promptly as planned.
The contractors that fitted the cavity wall insulation and the loft insulation arrived on time and were fantastic, carrying out all of the work very neatly and were all lovely guys.
We had the logic boiler put in with new thermostats. The engineer was friendly and worked tirelessly to get everything in, carrying out an exceptional job.
Thank you, Improve Easy, Brilliant from start to finish!!
7. oktober 2025
Uopfordret anmeldelse
Besvarelse fra The Improveasy Group
Thank you so much for your wonderful review! We’re delighted to hear how happy you are with your new upgrades and that everything, from booking with Jess to installation went smoothly. It’s great to know our teams made the whole process simple and stress-free.
Please email us at customer.experience@improveasy.com if you’d like your own unique referral code to share with friends or family.
- Carley at the Improveasy Team
Great experience from the outset!
From the outset, i had full information from the team re appt times, paperwork etc. Danielle booked apts, she contacted at every touch point. Luke checked in to see if each part of the work had been completed and to check if i was happy. Each of the engineers/fitters were pleasent, tidy and showed me how to use everything..Boiler installed is so easy to use and the fitter was brilliant.
1. oktober 2025
Uopfordret anmeldelse
Besvarelse fra The Improveasy Group
Thank you for your lovely review! We’re so pleased Danielle, Luke and the team made everything run smoothly and that you’re happy with your new boiler. Here’s to many warm, worry-free days ahead 🔥
If you’d like your own unique referral code to share with friends or family, just email customer.experience@improveasy.com
- Carley at the Improveasy Team
Danny and Mark did an excellent job…
Danny and Mark did an excellent job installing our solar panels - we couldn't be happier with the result!
From start to finish, they were professional, friendly, and clearly took great pride in their work.
The installation was completed efficiently, everything was left clean and tidy, and the panels look absolutely amazing on the roof.
We're really pleased with the whole experience and would highly recommend Danny and Mark to anyone considering solar panels.
8. oktober 2025
Uopfordret anmeldelse
Besvarelse fra The Improveasy Group
Thank you for the lovely review! We’re so pleased Danny and Mark made your solar journey such a great experience. Please get in touch with me at customer.experience@improveasy.com and I can share your unique referral code. Wishing you many sunny days ahead with your new panels! ☀️
Carley at the Improveasy Team
The customer service was top notch
The customer service was top notch, they kept us informed of the offer and what was going on. The team of installers were all brilliant, courteous and efficient. They were tidy, friendly and helpful and completed the job in no time at all.
24. september 2025
Uopfordret anmeldelse
Besvarelse fra The Improveasy Group
Thank you sharing your thoughtful review – we’re so pleased to hear you had a smooth experience with us! Your feedback will really make our team’s day – thank you! Wishing you plenty of warm days ahead over winter and beyond.
Carley at The Improveasy Team
Lots of things to sort out
Another update: October 27th
Had a water leak after using the boiler and resetting the pressure valve - someone got in touch straight away and soon after that the engineer got in touch and we went through a discussion/series of questions about where the water was coming from - looks like a radiator leak. This is not included in their work so Hopefully’Homeserve’ will be able to sort this for me.
I’veUpdated Saturday 4th October:
I have updated the review stars once again Joe, the engineer, returned at 9am this Saturday, reframing the bath, fixing and tiling it and even replaced the bath and sink taps which were unrelated but just needed doing. He took several hours making sure this was right and showed care and attention to detail, and I appreciate him coming out on a Saturday morning to do this. Thank goodness for trust pilot reviews though as apparently they unfairly blamed him and I’m not sure what would have been done by Improveasy, had I not ‘kicked up a fuss’.
Carly from the customer experience team has also been very good in emailing details assuring me that I was being listened to and what to expect at each stage.
Updated 1st October
I have updated stars as the customer experience team have been in touch and the Installer came out and checked the bath, saying that the wooden framework had rotted under the bath and the bath came away from wall and tiles were cracked at same time and it was unrelated to any installation work done. I will update after Saturday. He told me that the gas cylinder is not normally removed from the chimney when the back boiler is removed and that this is a separate job.
Updated 30th September
The photos I sent to a lady (whose name I’ve been asked to remove) (and then presumably forwarded to the remedial section of Improveasy) were sent back to me by a man (whose name I’ve been asked to remove) saying this is how the bath already was!
He attempted to convince me into backing down and saying that it was already like this
After qualifying for eco 4 scheme, I eventually got an install date (after chasing them up about paperwork etc and quite a few delays ) and’Ideal Logic boiler’ with ‘secure smart controls’ was installed in one day rather than the suggested two. The boilers been fine, there was no fault on the boiler or install, just apparently there was an issue due to air pressure, but Ideal Heating still had to reset this and put another circuit board in anyway and so I had to take an unpaid day off work to be in for this.
I got the chimney swept after the back boiler was removed and the chimney sweep said they’ve left a gas cylinder tube in when they should have removed this when the removed the back boiler, so now there’s the additional cost of getting someone to remove this first before the chimney can be safely used again but Improveasy have explained that this is a separate job and they don’t remove these which I suppose is fair enough 🤷♀️
I’m thankful that Jo replaced taps on my kitchen sink and on my bath but he also said he tried to replace the other taps on bayhroom sink and Ivansee where he’s tried - because there was water leaking from the base of the tap now. It’s like he moved the tap forward or back and it’s just flowing out of the bottom now without the sealant
29. september 2025
Uopfordret anmeldelse
Besvarelse fra The Improveasy Group
Thank you, Claire, we really appreciate you taking the time to update your review. We’re pleased we could resolve things for you and wish you all the best.
Carley at Improveasy
Hello,
Thank you for taking the time to share your experience with us, I want to sincerely apologise for the problems you’ve faced. From the damage to your bathroom and the issues with your boiler, to the delays and lack of clear communication from our side, this is far from the standard of service we strive to deliver. I completely understand how frustrating and disappointing this has been for you.
I’ve already flagged your case with our remedial and customer care teams to ensure it is prioritised, and we will be in touch with you directly to confirm the next steps and timeframes. We will also review the way your complaint has been handled so far to make sure this doesn’t happen again.
I really appreciate your patience while we resolve this for you, and we will do our best to put things right as quickly as possible. If you are still struggling, please email us directly on customer.experience@improveasy.com
Kind regards,
Carley at Improveasy
Highly rated company responding quickly to our needs
The company responded quickly and efficiently to our needs and installed our air source heat pump in an exemplary manner. Absolutely no complaints. Remodelling our new bungalow was a major undertaking and the company were excellent in meeting our needs and our timelines. I highly rate them.
9. september 2025
Uopfordret anmeldelse
Besvarelse fra The Improveasy Group
Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that the team were able to support you so smoothly during such a big project, and that everything went to plan with your new air source heat pump. We’ll make sure to pass your feedback on – it really does mean a lot. If you'd like a referral code to pass on to any friends or family, please email me at customer.experience@improveasy.com. Wishing you many happy, energy-efficient days ahead in your new bungalow!
Carley at The Improveasy Team
Had a ASHP fitted by Improveasy
Had a ASHP fitted by Improveasy, very efficient and tidy, system works very well, thanks Improveasy 👍🏻
12. september 2025
Uopfordret anmeldelse
Besvarelse fra The Improveasy Group
Hi Jon,
Thank you for sharing your experience with us - we're thrilled to hear it all went so smoothly for you. We pride ourselves on delivering the best to our customers and glad we achieved it here! Wishing you many toasty days ahead :)
Carley at The Improveasy Team
Jobs a good un
I was told i was eligible for a new boiler through the Eco4 scheme. I hadnt heard of it but im really glad I went through with it.
Friendly customer service staff and the guys who installed my new boiler and radiator valves were very efficient and professional. Booked in on Friday and job completed on Monday.
This is a godsend with money being tight at the moment.
Would def recommend
15. september 2025
Uopfordret anmeldelse
Besvarelse fra The Improveasy Group
What a glowing review – thank you! We’re so pleased that you've had such a great experience from the whole team. It is a great scheme and nothing makes us happier than seeing people get the benefit from it. If you'd like to contact me on customer.experience@improveasy.com I can give you your unique referral code that you can share with your friends and family to receive £250 cash back each time they have an installation with us :)
Carley at The Improveasy Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.