The agent with dealt with was helpful and responded quickly. However, we specifically requested that the contact be via email and your company still chose to phone us. We find it hard to process infor... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
The deal/package was great and very competitive. After a few hiccups the team quickly sorted the booking and we are happy with the outcome and look forward to our upcoming trip.
Virksomheden har svaret
This is my 3rd holiday ive booked with Imagine Cruising. The staff are helpful, in particular, Viran who has done the last two. It's good that she can bring up my information from the previous one.... Se mere
Virksomheden har svaret
The initial interactions were great, and while on the trip I repeatedly heard from many others who have booked with you more than once, and were also happy. And the best test was when I was on the tr... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Established in 2011, we are a leading travel provider with offices across the globe, specialising in exceptional cruise holidays brimming with enriching experiences that offer so much more than just a cruise. We create outstanding cruise holidays, seamlessly paired with immersive tours of the world’s most desirable natural and man-made marvels, enchanting rail journeys, exclusive events in unexpected locations, and fabulous hotel stays at hand-picked accommodations - transforming everyday travel into extraordinary adventures…
Kontaktoplysninger
Level 10, 21 Queen Street, 1010, Auckland, New Zealand
- (09) 941 2549
- customersupport@imaginecruising.co.nz
- imaginecruising.co.nz
4,7
Fremragende
417 anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Success
I had been on the lookout for this travel experience but with little success. A newspaper advertisement of a 2025 voyage contained the Italian Lakes and rail tours so it was worth following up. The response from Viran was so helpful that we were able to complete the travel agenda. Only criticism was the pressure to buy now without the weekend to confer with family members overseas left me feeling unhappy
23. februar 2024
Besvarelse fra Imagine Cruising New Zealand
Dear Lynne,
Thank you for taking the time to share your feedback with us. We are delighted to hear that you found the Italian Lakes and rail tours in our 2025 voyage appealing, and we appreciate your kind words about Viran's assistance in completing your travel agenda.
We sincerely apologize if you felt pressured during the booking process. We do require confirmation from all our passengers upon booking their trip as this allows us to secure the booking to ensure your place is confirmed on the trip.
If there's anything else we can assist you with or if you have further suggestions, please feel free to reach out. We value your feedback and hope to have the pleasure of arranging another unforgettable journey for you in the future.
Best regards,
Sara
Customer Support Executive
Imagine Holidays
Great Customer Service
Lovely lady to work with . Viran was most helpful and sorted everything out for us. Looking forward to our holiday next year.
26. februar 2024
Besvarelse fra Imagine Cruising New Zealand
Dear valued passenger,
Thank you for taking the time to share your experience with us. We are delighted to hear that you had a positive interaction with Viran, and we appreciate your kind words about our service. It is our pleasure to assist you in planning your upcoming holiday, and we look forward to ensuring a seamless and memorable experience for you next year.
If you have any further inquiries or requests, please do not hesitate to reach out. Safe travels and best wishes for your upcoming holiday adventure!
Warm regards,
Sara
Customer Support Executive
Imagine Holidays
Viran was prompt to get back to us to…
Viran was prompt to get back to us to with answers to our questions.
Very happy with the booking process.
23. februar 2024
Besvarelse fra Imagine Cruising New Zealand
Dear William,
Thank you for taking the time to share your wonderful 5-star review with us! We're thrilled to hear that Viran provided prompt and helpful responses to your questions, making your booking experience a delight. At Imagine Holidays, ensuring our guests' satisfaction is our top priority, and we're delighted that you had a positive experience with us.
If you have any more questions or if there's anything else we can assist you with, feel free to reach out. We look forward to crafting more exceptional holiday experiences for you in the future.
Best regards,
Sara
Customer Support Executive
Imagine Holidays
Follow through was good
Follow through was good. I did not get the return phone call as promised that night, but did receive a call back the following day. Explanations were clear and concise. Felt a little hurried when it came time to make payment, but was given sufficient explanation.
23. februar 2024
Besvarelse fra Imagine Cruising New Zealand
Dear Leslie,
Thank you for taking the time to share your feedback regarding your recent interaction with our team. We appreciate your honesty and are committed to continuously improving our service based on your input.
Firstly, we apologise for any inconvenience caused by the delay in receiving the return phone call as promised. Your time is valuable, and we understand the importance of timely communication. Rest assured, we have taken note of this and will work diligently to ensure better adherence to our commitments in the future.
We're glad to hear that you did eventually receive a call back the following day, and that the explanations provided were clear and concise. Our aim is to ensure that all our guests feel informed and confident in their decision-making process.
Regarding your experience with the payment process, we apologise if you felt hurried. We strive to provide a seamless and comfortable experience for our guests at every step of the way, including during payment processing. Your feedback is important to us, and we will review our procedures to ensure that guests are given sufficient time and explanation during this crucial stage.
We truly appreciate your patience and understanding throughout this process. If there are any further questions or concerns you have, please don't hesitate to reach out to us directly. We're here to assist you and ensure that your experience with us is nothing short of exceptional.
Kind Regards
Josh
Customer Support
Viran
Viran, with many years of cruise ship experience and the representative we dealt with for a Princess cruise- up coming will be our 4th Princess cruise- is extremely knowledgeable, attentive and makes our choices confident and pleasurable. Jim K
23. februar 2024
Besvarelse fra Imagine Cruising New Zealand
Dear Jim,
Thank you for sharing your positive experience with Viran, our representative for your upcoming Princess cruise. We greatly appreciate your feedback and are thrilled to hear that Viran's expertise and attentiveness have made your cruise planning a confident and pleasurable experience.
Viran is dedicated to ensuring that every aspect of your cruise is tailored to your preferences and exceeds your expectations.
I will personally convey your appreciation to Viran, and I'm certain that your kind words will serve as motivation to continue delivering top-notch service to all our valued guests.
If there's anything else we can assist you with before your cruise or during your voyage, please do not hesitate to reach out. We are here to ensure that your upcoming Princess cruise is nothing short of amazing.
Kind Regards
Josh
Customer Support
Besvarelse fra Imagine Cruising New Zealand
Dear Cindy,
Thank you ever so much for your five-star review! We're absolutely delighted to hear that our service was timely and helpful. Ensuring our guests' satisfaction is our utmost priority, and we're thrilled to have met your expectations. Should you ever wish to embark on another unforgettable journey, we'll be here to assist you every step of the way.
Warm regards,
Harrison
Senior Customer Support Executive
Staff on ambience all polite and…
Staff on ambience all polite and helpful. Very disappointed in the old ship. Superior room with balcony very smal. We were led to believe bigger than averagel. Bathroom size of a caravan bathroom. Air conditioning very cold. Balcony very tiny. Furnishing average.
Food very average. Wont be paying gratuities. Beds comfirtable. Disappointed traveller's.
20. februar 2024
Uopfordret anmeldelse
Besvarelse fra Imagine Cruising New Zealand
Dear Valued Passenger,
Thank you for taking the time to share your feedback regarding your recent experience aboard the Ambience cruise ship. We deeply regret to hear that your stay did not meet your expectations, particularly regarding the Ambience and its room amenities.
We sincerely apologise for any disappointment caused by the perceived poor quality of the Ambience, as well as the size of the superior room and balcony. It's truly disheartening to learn that your expectations were not met, especially when it comes to the comfort and enjoyment of your stay.
At the same time, we are pleased to hear that the staff onboard were very helpful. Providing exceptional service is always a top priority, and we are delighted that the Ambience staff were able to assist you during your journey.
Please know that our team is dedicated to ensuring the utmost satisfaction of our guests, and we take your feedback seriously. We will certainly review your comments internally to identify areas for improvement and address any discrepancies in the information provided to guests regarding room sizes and amenities.
We value your input and would like to make things right. We encourage you to reach out to us directly upon your return so that we can further discuss your concerns and work towards resolving any issues you may have encountered. Your satisfaction is of the utmost importance to us, and we hope to have the opportunity to regain your trust and exceed your expectations in the future.
Once again, we apologise for any inconvenience you experienced and thank you for bringing these matters to our attention. We appreciate your patronage and hope to welcome you back for a more enjoyable experience with Imagine Holidays.
Warm regards,
Harrison Senior Customer Support Executive
Great experience from Charles …
I had called a couple of times earlier to discuss and had also asked for a call back from a particular agent. But that call never came through. So I called again and spoke to Charles Denman and he was really really helpful in booking my tour explaining in details all the details. This made my experience great otherwise I was a bit disappointed when I did not receive a call back as requested.
12. februar 2024
Besvarelse fra Imagine Cruising New Zealand
Dear Kajoli,
Thank you for taking the time to share your feedback with us. We truly value your input and are delighted to hear that Charles Denman provided you with exceptional service during the booking process for your tour. We sincerely apologise for any inconvenience caused by the missed callback from our team earlier. Rest assured, we are addressing this internally to ensure that such oversights are not repeated in the future.
We are committed to delivering outstanding service to all our guests, and your comments serve as a valuable reminder of the importance of timely communication and personalised assistance. We are thrilled that despite the initial hiccup, Charles was able to assist you effectively and make your overall experience a great one.
Once again, thank you for choosing Imagine Holidays, and we look forward to welcoming you on board for an unforgettable journey.
Warm regards,
Harrison
Senior Customer Support Executive
Prompt replies to my enquiry
Prompt replies to my enquiry. Pleasant people to talk too
14. februar 2024
Besvarelse fra Imagine Cruising New Zealand
Dear Adrienne,
Thank you ever so much for taking the time to share your glowing review! We are absolutely delighted to hear that you found our responses prompt and our team pleasant to interact with. Ensuring our guests receive top-notch service is always our priority, and it brings us immense joy to know that we hit the mark with you.
Your kind words serve as a great source of motivation for our team to continue delivering exceptional service to all our cherished guests, such as yourself.
Should you require any further assistance or have more inquiries, please don't hesitate to reach out. We're here to make every aspect of your holiday experience with us as seamless and enjoyable as possible.
Wishing you many more fantastic adventures ahead!
Warm regards,
Harrison
Senior Customer Support Executive
Was just so easy to book
Was just so easy to book, especially as it wasn’t face to face & our agent was ever so helpful, my only concern is that once you have booked & paid for your holiday your travelling companion cannot access the travel documents to put their details in, I believe this is being looked into by imagine holidays if this is the case I hope it will be done sooner than later
14. februar 2024
Besvarelse fra Imagine Cruising New Zealand
Dear Annette,
Thank you ever so much for taking the time to share your wonderful five-star review with us. We're absolutely delighted to hear that your booking experience with Imagine Holidays was a seamless one, even without the need for face-to-face interaction. It's our aim to provide a hassle-free booking process coupled with exceptional service every step of the way.
Your feedback regarding the accessibility of travel documents for travelling companions is greatly appreciated. Rest assured, we take all feedback seriously, and I'm pleased to inform you that we are indeed looking into this matter to ensure a smoother experience for all our guests. Your patience and understanding as we address this are truly valued, and we're committed to resolving it as swiftly as possible.
Once again, thank you for choosing Imagine Holidays. We can't wait to welcome you and your companion aboard for a memorable journey ahead.
Warm regards,
Harrison
Senior Customer Support Executive
Salesperson Charles was patient
Salesperson Charles was patient, polite and warm, genuine and focused
6. februar 2024
Besvarelse fra Imagine Cruising New Zealand
Dear Jeremy,
Thank you so much for taking the time to share your positive experience with us! We're absolutely thrilled to hear that Charles provided you with exceptional service during your interaction with Imagine Holidays.
At Imagine Holidays, we strive to ensure that our guests receive the highest level of professionalism and care, and it's wonderful to know that Charles's patience, politeness, warmth, and genuine focus made a positive impression on you. We'll be sure to pass along your kind words to Charles.
Your five-star review means the world to us, and we're grateful for the opportunity to assist you with your travel plans. If there's anything else we can do to make your future experiences even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back as our guest soon!
Warm regards,
Harrison
Senior Customer Support Executive
Virren was incredibly helpful in…
Virren was incredibly helpful in arranging our holiday. Very impressed thank you
31. januar 2024
Besvarelse fra Imagine Cruising New Zealand
Dear Elizabeth,
Thank you for taking the time to share your five-star review about your experience with Imagine Holidays and, in particular, the exceptional assistance provided by Viran. We are delighted to hear that Viran's efforts in arranging your holiday left you very impressed.
At Imagine Holidays, we strive to provide outstanding service, and it's heartening to know that Viran's dedication and helpfulness have made a positive impact on your holiday planning. Should you have any more inquiries or require further assistance, please feel free to reach out.
We appreciate your kind words and the opportunity to assist you. Looking forward to ensuring your holiday is as extraordinary as you envision.
Best regards,
Harrison
Senior Customer Support Executive
Besvarelse fra Imagine Cruising New Zealand
Thank you for taking the time to share your experience with Imagine Holidays and highlighting Scott's excellent service. We are delighted to hear that he exceeded your expectations as a customer service representative.
At Imagine Holidays, we take pride in delivering exceptional service, and it's wonderful to know that Scott's efforts have left a positive impression on you. If you have any more feedback or if there's anything else we can assist you with, please feel free to reach out.
We appreciate your kind words and the opportunity to serve you. Looking forward to welcoming you on board for more extraordinary travel experiences.
Best regards,
Harrison
Senior Customer Support Executive
Easy booking for older travelers.
Viran Bhardwaj gave clear and concise information about what was available.She explained fully what was included and costs involved.This made it easy to make a decision.
She contacted me at the time she said she would and everything was arranged very efficiently considering that my friend who was traveling with me was in Oamaru and I was in Levin. We are both elderly and found making the arrangements easy.Not always the case.
30. januar 2024
Besvarelse fra Imagine Cruising New Zealand
Dear Ruth,
Thank you very much for your kind words and detailed feedback. I'm delighted to hear that Viran provided you with clear and concise information, making it easy for you to understand what was available and the associated costs. It's fantastic to know that she fully explained everything and made the decision-making process straightforward for you.
Efficiently arranging everything despite the distance between you and your friend, especially considering your unique circumstances, speaks volumes about Viran's dedication and professionalism. I'm glad to hear that both of you found the process easy, as we strive to ensure that our services are accessible and user-friendly for all our customers, regardless of age or location.
I'll be sure to pass on your feedback to Viran and the rest of our team. If there's anything else we can assist you with in the future, please don't hesitate to get in touch. Thank you once again for choosing our services, and we look forward to serving you again soon.
Kind Regards
Josh
Customer Support
Besvarelse fra Imagine Cruising New Zealand
Dear Sue,
Thank you for taking the time to share your positive experience with Imagine Holidays. We are thrilled to receive your five-star review.
It's wonderful to hear that Dan, our dedicated team member, made your holiday experience easy to understand by providing heaps of information. We believe in offering transparent and comprehensive details to our passengers, and we're delighted that Dan exemplified this commitment.
If you have any further questions or if there's anything specific you would like to explore or clarify as you plan your holiday, please don't hesitate to reach out. We're here to ensure that every aspect of your journey with Imagine Holidays is seamless and enjoyable.
We appreciate your trust in us, and we look forward to being a part of crafting an exceptional holiday experience for you.
Thank you again for choosing Imagine Holidays.
Best regards,
Harrison
Senior Customer Support Executive
Besvarelse fra Imagine Cruising New Zealand
Dear Margaret,
Thank you for taking the time to share your wonderful experience with Imagine Holidays! We are thrilled to receive your five-star review and to hear that your holiday dreams are coming to life.
It warms our hearts to know that Viran, our dedicated team member, played a pivotal role in ensuring your journey with us is not only smooth but also filled with valuable information. Providing excellent and informative service is a priority for us, and we're delighted Viran could contribute to making your experience exceptional.
As you continue to plan and anticipate your dream holiday, please remember that our team is here for you every step of the way. If you have any further questions or need additional assistance, feel free to reach out to us.
Thank you once again for choosing Imagine Holidays. We can't wait to be a part of creating lasting memories for you on your upcoming adventure!
Best wishes,
Harrison
Senior Customer Support Executive
Viran helped us to get a better prise…
Viran helped us to get a better prise on the deal
23. januar 2024
Besvarelse fra Imagine Cruising New Zealand
Dear Jeffrey,
Thank you for taking the time to share your experience with us. We appreciate your feedback and are delighted to hear that Viran was able to assist you in securing a better price for your holiday package. At Imagine Holidays, ensuring our passengers receive exceptional value is a top priority, and we're thrilled that Viran could make a positive impact on your booking.
If you have any further feedback or specific details you'd like to share about your journey, feel free to reach out. We're here to make your travel experience with Imagine Holidays as seamless and enjoyable as possible.
Looking forward to serving you on your future adventures.
Best regards,
Harrison
Senior Customer Support Executive
Very helpful travel agent!
I am delighted having booked a cruise on Queen Elizabeth. The agent, Viran, was very helpful and professional. I most certainly will be using your services in the future. Thank you.
25. januar 2024
Besvarelse fra Imagine Cruising New Zealand
Dear Robert,
Thank you for choosing Imagine Holidays for your cruise on the Queen Elizabeth, and for taking the time to share your delightful experience. We're thrilled to learn that Viran, our dedicated agent, provided you with helpful and professional assistance throughout the booking process.
It's our pleasure to have contributed to your cruise plans, and we are truly grateful for your kind words. Knowing that you are delighted with your experience encourages us to continue delivering exceptional service to our valued passengers.
We look forward to the privilege of assisting you with future travel arrangements. If there's anything specific you'd like for your next journey, feel free to let us know. Safe travels, and we can't wait to welcome you on board again.
Best regards,
Harrison
Senior Customer Support Executive
Fantastic company & team
Totally recommend Imagine as a fantastic company to deal with, coupled to an extremely professional team of consultants, our recent experience with Bek Elsom absolutely reinforces the reasons why we will continue to use Imagine in the future great trip itineraries, first class professional team, with excellent value for money
Thanks again Bek for all your help and advice it is greatly appreciated and truely met the incredibly high standard of service we have always enjoyed from Imagine
Hugh & Desiree Williams
24. januar 2024
Uopfordret anmeldelse
Besvarelse fra Imagine Cruising New Zealand
Dear Hugh & Desiree,
Thank you for taking the time to share your wonderful experience with Imagine Holidays. We are delighted to hear that your recent journey, guided by our dedicated consultant Bekk, exceeded your expectations.
At Imagine Holidays, we take immense pride in curating exceptional trip itineraries, and it warms our hearts to know that you found them to be great. Our commitment to providing first-class professional service is unwavering, and your kind words reinforce the passion our team puts into crafting unforgettable travel experiences.
Bekk joins me in expressing gratitude for your appreciation and is thrilled to have played a part in ensuring your trip met the incredibly high standard of service that defines Imagine Holidays. Your continued trust in us is the greatest testament to our dedication to excellence.
We look forward to crafting more memorable journeys for you in the future.
Wishing you happy travels,
Harrison
Senior Customer Support Executive
Your agent was very professional in…
Your agent was very professional in that they clearly knew about the product, explained everything, and helped with completing the agreement
23. januar 2024
Besvarelse fra Imagine Cruising New Zealand
Dear Edwin,
Thank you so much for sharing your five-star experience with Imagine Holidays. We are delighted to hear that our agent's professionalism and expertise made a positive impact on your holiday planning.
It's our commitment to ensure that our passengers receive the highest level of service, and your kind words reinforce that we are on the right track. We take pride in our knowledgeable team members who are dedicated to providing clear explanations and assistance throughout the entire process.
We appreciate your trust in Imagine Holidays and look forward to crafting more seamless and enjoyable travel experiences for you in the future. If there's anything else you need, feel free to reach out.
Safe and happy travels!
Warm regards,
Harrison
Senior Customer Support Executive
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