Mindler UK (formerly ieso UK) Anmeldelser 

747
•
TrustScore 4.5 ud af 5

4,3

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Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Absolute terrible Company !! Customer service is email only with minimal/reluctant engagement- feels like talking to AI. Only added to my issues, but hey, still looking to charge a fee when they had... Se mere

Bedømt til 5 ud af 5 stjerner

To my Therapist: Thank you – so much – for everything. For the steady, safe space you held for me; for helping me untangle everything that felt so overwhelming; for guiding me to see the strength and... Se mere

Bedømt til 5 ud af 5 stjerner

I felt understood and my feelings were validated in such a way it enabled me to stop procrastinating on tasks I found emotionally triggering. My therapist shone a light on the gaps in my thinking and... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

CBT referral by the NHS to help with OCD. Using the IESO portal is very straightforward, appointments are made, reminders sent. Having open access your 'online therapy room' to see documents and vie... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Psykiatrisk behandling
  2. Psykiatrisk klinik
  3. Psykolog

Skrevet af virksomheden

We deliver high-quality, online CBT (cognitive behavioural therapy) to NHS patients in many parts of the UK experiencing common mental health problems.


Kontaktoplysninger

4,3

Fremragende

TrustScore 4.5 ud af 5

747 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,3

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(747)

14 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Really effective CBT therapy

I fully recommend giving this a go. I saw an advert in my GP surgery and signed up although I had low expectations. I have had face to face counselling in the past so thought this would not compare but was very pleasantly surprised.
I had therapy for health anxiety and the practitioner shared a few really effective techniques that have quite literally turned my anxiety around. When I wake up worried now, I can easily reduce my anxiety by using the techniques I learned and it is getting easier each day.
I can't thank IESO enough for helping me.

9. oktober 2024
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Besvarelse fra Mindler UK (formerly ieso UK)

Hi Lorraine,

Thank you so much for sharing. We're so pleased to have been able to make a positive difference and that things are getting easier each day. We wish you the best of luck with everything.

Best wishes,

Charlotte
Patient Services Coordinator, ieso

Bedømt til 1 ud af 5 stjerner

Ridiculous!!

This company is a scam, their health professionals are only making money and doing nothing. They keep cancelling the appointments and they keep changing the practitioner every so often which breaks the treatment and the patient is left with confusion. I DO NOT recommend because there diagnosis is incorrect too. So stay away from IESO.

9. oktober 2024
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Besvarelse fra Mindler UK (formerly ieso UK)

Hello,

We're really sorry to hear about your experience. Would you consider talking to one of us here at ieso to help us understand what went wrong and how we can put it right for you and learn from it for the future?

Please message us your contact details, or call our patient services team on 0800 074 5560, between 9am - 5.30pm, Monday - Friday.

Best wishes,
Charlotte,
Patient Services Coordinator, ieso

Bedømt til 5 ud af 5 stjerner

This has literally changed my life

This has literally changed my life. Aismah is my therapist and she has been absolutely amazing. I’m currently in the last stages of my therapy for panic disorder and I feel as if I have my life back. Can’t thank you enough for your help! I can’t recommend Ieso enough, only had to wait 4 weeks as well

3. september 2024
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Besvarelse fra Mindler UK (formerly ieso UK)

Hello,

Thank you so much for sharing your personal experience and we are happy to hear the help you have received at ieso has had such a positive influence on you.
Hopefully, this will inspire someone else in a similar situation to get the help they need. We wish you all the best with your recovery.

Best wishes,
Lizzie, ieso

Bedømt til 1 ud af 5 stjerner

Pointless nobody cares about your…

Pointless nobody cares about your health nobody cares if your dead or alive your just fobbed off from the start you turn to these so called professionals for help as let’s be honest where is there to turn too been over a month and nothing it’s like your in the system and wait well tell you what I play your waiting game till it’s too late and there’s people to talk too don’t make me laugh your on your own with mental health and you either cope or you don’t as your just another file in the cabinet believe you me and there answer will be sorry you feel this way contact so and so if you need to talk like I haven’t tried waste of time and money if your gonna help then HELP don’t fob people off

6. august 2024
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Besvarelse fra Mindler UK (formerly ieso UK)

Hi Chris,

We’re really sorry you are feeling this way.
ieso Digital Health is working in partnership with the NHS, and your NHS Talking Therapies service can make a referral to ieso where suitable for you.

Best wishes,

Charlotte
Ieso Digital Health

Bedømt til 1 ud af 5 stjerner

Feels like AI

Definitely feels like AI - I am sure there was extensive research into how chat therapy like this could help people but honestly seems like a complete waste of what I'm sure is a lot of money this partnership is costing. Really disappointing and I feel terrible for people with more severe issues who get presented with this as a form of treatment as it takes a lot to seek help.

19. juli 2024
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Besvarelse fra Mindler UK (formerly ieso UK)

Hi,

I’m very sorry to hear you didn’t receive the support you needed. Many people have a very positive experience with online CBT and find it helpful in many ways, but it, of course, does not suit everybody. Please contact our patient services team if you wish to discuss your experience as we take all feedback very seriously. Our contact number is 0800 0745560 (open weekday 9am - 5.30pm)

Best wishes,

Ieso

Bedømt til 1 ud af 5 stjerner

Pointless

Self referral rejected due to where I live. Would have rather known this before sending all of my details and life information off. So disappointing and a pointless waste of time. When an address is submitted and help cannot be offered, I should not have had to wait 5 days for such a rejection.

10. juli 2024
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Besvarelse fra Mindler UK (formerly ieso UK)

Hi,

We're really sorry to hear about your experience. Would you consider talking to one of us here at ieso to help us understand what area you tried to refer from so we can better understand. Please call our patient services team on 0800 074 5560, between 9am - 5.30pm, Monday - Friday.

You can also refer yourself to therapy within the NHS Talking Therapies at any time. You can do this by speaking with your GP who will know about services in your area or you can visit the NHS Talking Therapies website at https://www.nhs.uk/service-search/mental-health/find-an-NHS-talking-therapies-service/

Best wishes,

Ieso Digital Health

Bedømt til 5 ud af 5 stjerner

My therapist Sian was very…

My therapist Sian was very understanding and helpful and her suggestions and advice sheets aided my thought processes a lot.

5. april 2024
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Besvarelse fra Mindler UK (formerly ieso UK)

We are glad that our service has helped you. We wish you all the best with your future.

Kindest regards,
Max - ieso

Bedømt til 5 ud af 5 stjerner

Review on IESO

My therapist was amazing, really helpful, listens well and great for advice. I've come a long way in a short space of time. She's one of the loveliest people I've spoken to & has good humour also. I hope she gets all the praise she deserves! I feel like a new person. I haven't felt so good in ages & it's all thanks to having counselling & being on medication. Thank you so much!

24. maj 2024
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Besvarelse fra Mindler UK (formerly ieso UK)

Thank you for sharing your personal experience. Hopefully, this will inspire someone else in a similar situation to get the help they need. We wish you all the best with your recovery.

Best wishes,

Max -ieso

Bedømt til 5 ud af 5 stjerner

Excellent service from referral to end

Excellent service from referral to end. Had appointment quickly and was given access to advice prior to appointment. My therapist was Rose and she was amazing I can’t thank her enough I learnt so much and thought I knew it all before appointment! It was tailored to my needs and has given me the motivation to continue to enhance my mental health. Thank you so much.

4. maj 2024
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Besvarelse fra Mindler UK (formerly ieso UK)

Thank you so much for sharing, Julie. We're so pleased to have been able to make a positive difference — best of luck with everything.

Kindest regards,
Max - ieso

Bedømt til 5 ud af 5 stjerner

Caroline was a really patient…

Caroline was a really patient therapist. She tailored my therapy sessions to my individual needs. She also sent me links to worksheets, exercises and recommended books for me to read in the future.
I learned to think about things differently and how to put things into perspective.
The sessions were very helpful to me.

2. maj 2024
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Besvarelse fra Mindler UK (formerly ieso UK)

Hi Emma,

Thank you so much for sharing. We're so pleased to have been able to make a positive difference — best of luck with everything.

Kind regards,
Charlotte- ieso

Bedømt til 5 ud af 5 stjerner

Timed Technique for me

The detailed plan, techniques and slow down methods were really helpful.

11. april 2024
Uopfordret anmeldelse
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Besvarelse fra Mindler UK (formerly ieso UK)

Hi Kishwar,

We are glad that our service has helped you. We wish you all the best with your future.

Best wishes,
Charlotte, ieso

Bedømt til 5 ud af 5 stjerner

From scared to virtually recovered in ten ieso sessions.

I started off scared and in deep depression with anxiety, sleep disturbance, low self esteem and trauma.
Every one of my ten CBT therapeutic sessions with ieso took away some of my woes and made me take important steps forward. My therapist understood my issues, guaged via psychological questionnaires, and steered me correctly and helpfully though my goals, and encouraged me to engage with homework exercises outside of sessions, which boosted her therapy. I unreservedly recommend ieso as a prime source of psychological therapy and care.

29. januar 2024
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Besvarelse fra Mindler UK (formerly ieso UK)

Hi Robert,
Thank you for sharing your personal experience. Hopefully, this will inspire someone else in a similar situation to get the help they need. We wish you all the best with your recovery.

Best wishes,
Charlotte, Ieso

Bedømt til 1 ud af 5 stjerner

Good idea but frustrating

Title: Review of Ieso Therapy: Good Idea, Frustrating Experience

Here's the deal with Ieso Therapy: it's a good idea, but trying to get an appointment is a nightmare. You have to keep checking your file for invites every hour or so (and this can carry on for days) but then after a while il forget to keep checking for a day or so and then miss out on the appointment Plus on one occasion I was only given a day's notice, which makes it tough to prepare when you have to fill in the questionnaires etc beforehand.

When I started, the sessions were about once a month which for me was too far apart so I asked for more regular chats and my therapist tried to set up weekly sessions. But the appointment system messed that up too.

In short, Ieso Therapy needs to fix its scheduling. It's a neat concept, but it needs some serious improvements to actually help people who need it. I have now discharged myself as it's no good to me if I can never get an appointment.

EDIT: I contacted Ieso as requested as i was prepared to try a different therapist but i have been ignored.

16. april 2024
Uopfordret anmeldelse
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Besvarelse fra Mindler UK (formerly ieso UK)

Hi Alan,

We're really sorry to hear about your experience. Would you consider talking to one of us here at Ieso to help us understand what went wrong and how we can put it right for you and learn from it for the future?

Please message us your contact details, or call our patient services team on 0800 0745560, between 9am - 5.30pm, Monday - Friday.

Best wishes,

Max - ieso

Bedømt til 5 ud af 5 stjerner

Amazing Service

Very good service. Learnt a lot about myself. Very nice Councillor who understood me and help me put Plans in place to move on. Would highly recommend.

8. februar 2024
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Besvarelse fra Mindler UK (formerly ieso UK)

Thank you for your message, Suzanne. We are glad that our service has helped you, and we wish you all the best for your future.

Kindest Regards,

Max - ieso

Bedømt til 5 ud af 5 stjerner

I was given several choices to access…

I was given several choices to access the service and therapy treatments. You could do group sessions, video link and talking therapies, I chose the latter. It suited me, I am uncomfortable talking in front of people and I was unsure about video link. I felt the therapist understood what I was going through and did not judge. She gave me some ideas on how to manage my stress. I would definitely recommend this especially if you feel the same as me. I could choose a day and time to suit me and each session was for an hour, sometimes it overran, only by five or ten minutes but it never seemed to be a problem.

15. marts 2024
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Besvarelse fra Mindler UK (formerly ieso UK)

Thank you for sharing your personal experience. Hopefully, this will inspire someone else in a similar situation to get the help they need. We wish you all the best with your recovery.

Best wishes,
Max

Bedømt til 5 ud af 5 stjerner

Great!

I found the ieso service to be really helpful for me. I would definately recommend it, but I understand that some people might want face-to-face support.

26. februar 2024
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Besvarelse fra Mindler UK (formerly ieso UK)

We are glad that our service has helped you. We wish you all the best with your future.

Kindest Regards,
Max - ieso

Bedømt til 5 ud af 5 stjerner

An immeasurable impact on my life

I was nervous about reaching out for help but, from the very first contact with my therapist, Alexa, I felt a sense of hope. I was involved in choosing the type of therapy I'd receive for the problem I presented at the time. Alexa was empathetic and actively listened/responded in a non-judgemental way, so I felt safe to be honest and share everything with her, during and in between sessions. She has given me the tools to identify and change troubling emotions, thoughts and behaviours and even extended the sessions to meet my needs. The impact this therapy has had, and is still having, on my life is immeasurable, Thank you so very much Alexa and Ieso,

21. februar 2024
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Besvarelse fra Mindler UK (formerly ieso UK)

Thank you so much for sharing, Lucia. We're so pleased to have been able to make a positive difference — best of luck with everything.

Kindest Regards,
Max - ieso

Bedømt til 5 ud af 5 stjerner

ieso review

I am not fast on the keyboard and I was concerned if I could do this. But they were patient we with me. My own experience has simply been great, I am better than I was before I had GAD. I can't praise ieso/ Susan enough.

1. december 2023
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Besvarelse fra Mindler UK (formerly ieso UK)

Thank you so much for sharing, Chris. We're so pleased to have been able to make a positive difference — best of luck with everything.

Best Wishes,

Max - ieso

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