Mindler UK (formerly ieso UK) Anmeldelser 

747
•
TrustScore 4.5 ud af 5

4,3

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Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Absolute terrible Company !! Customer service is email only with minimal/reluctant engagement- feels like talking to AI. Only added to my issues, but hey, still looking to charge a fee when they had... Se mere

Bedømt til 5 ud af 5 stjerner

To my Therapist: Thank you – so much – for everything. For the steady, safe space you held for me; for helping me untangle everything that felt so overwhelming; for guiding me to see the strength and... Se mere

Bedømt til 5 ud af 5 stjerner

I felt understood and my feelings were validated in such a way it enabled me to stop procrastinating on tasks I found emotionally triggering. My therapist shone a light on the gaps in my thinking and... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

CBT referral by the NHS to help with OCD. Using the IESO portal is very straightforward, appointments are made, reminders sent. Having open access your 'online therapy room' to see documents and vie... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Psykiatrisk behandling
  2. Psykiatrisk klinik
  3. Psykolog

Skrevet af virksomheden

We deliver high-quality, online CBT (cognitive behavioural therapy) to NHS patients in many parts of the UK experiencing common mental health problems.


Kontaktoplysninger

4,3

Fremragende

TrustScore 4.5 ud af 5

747 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,3

Alle anmeldelser

(747)

14 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Really helpful great help this time

Really helpful this time. More than steps2wellbeing. Mytherapist was really good in sending videos info and helping me understand the biology of fight or flight. Plus info for depression as well as seeing that I msy have ADHD issues and to get assesed

8. maj 2025
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Besvarelse fra Mindler UK (formerly ieso UK)

Dear Mrs Wilder,

We truly appreciate you sharing your experience and we're so happy to hear that our service has had a positive impact on your journey.

Wishing you all the best moving forward!

Best wishes,

Lizzie
Patient Services Team Leader, ieso

Bedømt til 5 ud af 5 stjerner

It was really helpful because it…

It was really helpful because it definitely benefited me the thearpist was amazing

15. maj 2025
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Besvarelse fra Mindler UK (formerly ieso UK)

Dear Vinnie,

Thank you for your review. We are so pleased to hear that our service has made a difference in your life.

Wishing you all the best for the future!

Best wishes,

Lizzie
Patient Services Team Leader, ieso

Bedømt til 5 ud af 5 stjerner

CBD that worked

I was a little sceptical about doing online therapy, this was with a therapist and after one session my fears were put to rest. Within a few sessions we were getting to the route cause of my issues, this really helped me understand how my mind works and techniques for how I can change the way I think. Overall, a very engaging and quick 6 weeks that flew by. I feel much better for giving this a go, and I now understand better how I deal with stress and worry.

27. juli 2025
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Besvarelse fra Mindler UK (formerly ieso UK)

Dear Jack,

Thank you for your review. We're really pleased that any initial concerns about online therapy were quickly eased and that you found the sessions both engaging and insightful. It's wonderful to know that our service has made a difference in your life.

Wishing you all the very best for the future.

Best wishes,

Lizzie
Patient Services Team Leader, ieso

Bedømt til 5 ud af 5 stjerner

So helpful!

My weekly sessions with Lynne have been so helpful, I feel more confident in myself and my ability to cope with difficult thoughts and feelings. It genuinely felt like speaking to a friend, and I will miss it! I felt very safe and understood throughout all of my CBT sessions. I’m really happy and thankful for this service :)

13. juli 2025
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Besvarelse fra Mindler UK (formerly ieso UK)

Dear Grace,

Thank you very much for sharing your personal experience. We're really pleased to hear how helpful the sessions with your clinician were and that you felt safe, understood, and supported throughout.

Your kind words may well encourage someone else to take that first step toward getting help, and we’re grateful you took the time to share them.

Wishing you all the very best in your continued journey of recovery.

Best wishes,

Lizzie
Patient Services Team Leader, ieso

Bedømt til 5 ud af 5 stjerner

Life changingly positive

I had 7 weeks of CBT treatment with Kevin Tait. I had never previously taken part in therapy before but Kevin was understanding, supportive and has really made a difference to how I feel. His ability to understand my issues and get me to think about them differently have had a real positive benefit to both my work life and home life. I cant recommend enough

4. juli 2025
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Besvarelse fra Mindler UK (formerly ieso UK)

Dear Josh,

Thank you for taking the time to share your experience. We're so pleased to hear that working with your ieso therapist, Kevin, made such a positive difference in both your work and home life.

Starting therapy for the first time can feel daunting, and it's wonderful to hear that you felt supported and understood throughout your journey. Your kind words may encourage others to take that first step too.

We wish you all the best for your future.

Best wishes,

Lizzie
Patient Services Team Leader, ieso

Bedømt til 5 ud af 5 stjerner

Excellent CBT with Kevin Tait for OCD

CBT referral by the NHS to help with OCD.
Using the IESO portal is very straightforward, appointments are made, reminders sent. Having open access your 'online therapy room' to see documents and view information shared during your session, is particularly helpful. I can't rate Kevin Tait highly enough. He helped me feel completely at ease, listened to me, supported when I found it hard, helped me to break down my longheld, unhelpful behaviours all whilst giving me the tools to succeed and build my resilience. I am so thankful to Kevin and positive about the future, armed with plenty of strategies going forward.

27. juni 2025
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Besvarelse fra Mindler UK (formerly ieso UK)

Dear Sam,

Thank you so much for taking the time to share your experience. We’re so pleased to hear that you found our platform easy to use and efficient. Thank you also for your kind words about your therapist - it’s wonderful to know you felt heard, supported, and empowered throughout your therapy journey. We’ll be sure to pass this on.

Wishing you all the very best for the future as you move forward with the tools and strategies you’ve gained.

Best wishes,

Lizzie
Patient Services Team Leader, ieso

Bedømt til 1 ud af 5 stjerner

Communication is dreadful

Communication is dreadful, you are told that if you need to get a message to your therapist to go onto the website and message through your personal page or whatever it's called, I have messaged on several occasions and not one message has been picked up and answered, when you already suffer from accute anxiety this just makes matters worse. I don't recommend at all!

2. april 2025
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Besvarelse fra Mindler UK (formerly ieso UK)

Dear Phoebe,

Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet expectations. We strive to provide the best support possible, and we’d love the opportunity to understand what went wrong.

Unfortunately we have not been able to locate your ieso record with the information that we have here. If you would like us to investigate your concerns further, please contact our Complaints Department via complaints@iesohealth.com using the email address linked to your ieso account.

Best wishes,

Charlotte
Patient Services Coordinator

Bedømt til 5 ud af 5 stjerner

I have just completed nine weeks of CBT…

I have just completed nine weeks of CBT therapy with Claire and she was amazing with me. Very patient, very understanding and extremely helpful. She has helped me to understand myself better as a person and overall been a great support. Highly recommend this type of therapy..

26. marts 2025
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Besvarelse fra Mindler UK (formerly ieso UK)

Dear Charlotte,

We truly appreciate you sharing your experience and we're so happy to hear that our service has had a positive impact on your journey. Wishing you all the best moving forward!

Best wishes,

Charlotte
Patient Services Coordinator, ieso

Bedømt til 5 ud af 5 stjerner

The Best Therapy Available!

This is the best therapy I have ever had! I found out things about myself that I’d never even thought about! My clinician Mel was incredible and by far the best therapist I have ever spoken to.

25. marts 2025
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Besvarelse fra Mindler UK (formerly ieso UK)

Dear Lily,

Thank you for your review and your kind words regarding your therapist. We are so pleased to hear that our service has made a difference in your life. Wishing you all the best for the future!

Best wishes,

Charlotte
Patient Services Coordinator, ieso

Bedømt til 5 ud af 5 stjerner

Very effective and helpful CBT therapy via text with an excellent therapist

I was referred to ieso via my GP for mental health issues related to obsessive compulsive thought cycles. I was contacted (after some initial technical difficulties which were resolved reasonably quickly) within a few weeks, and initially had sessions with a general therapist for assessment, which were fairly helpful. After a few sessions, she decided I needed to be 'upgraded' to a CBT specialist. These sessions were extremely helpful and really addressed my issues, so that I have now been 'in remission' for over 2 months, and feel I have much better tools to deal with any recurrence. While I was initially uncertain about how useful text-based therapy would be, the therapist was very insightful, understanding, and responsive, and the medium was, for me at least, very effective, and certainly a lot faster than the wait for in-person therapy would have been. NB, the date given is for my last session. The sessions lasted several months.

29. januar 2025
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Besvarelse fra Mindler UK (formerly ieso UK)

Dear Sam,

Thank you so much for taking the time to share your experience. Your words may inspire others to seek the support they need. We wish you all the best with your recovery!


Best wishes,
Charlotte
Patient Services Coordinator, ieso

Bedømt til 5 ud af 5 stjerner

Great organisation

Great organisation, easy to navigate online. Therapist was extremely good & helped me a great deal

12. december 2024
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Besvarelse fra Mindler UK (formerly ieso UK)

Dear Elizabeth,

Thank you for your review. We are so pleased to hear that our service has made a difference in your life. Wishing you all the best for the future!

Best wishes,

Charlotte
Patient Services Coordinator, ieso

Bedømt til 5 ud af 5 stjerner

Very good online therapy tool

I was struggling with depression and stress and my therapist through ieso was very understanding and gave me some great tools to work with. Being able to do the therapy online was perfect as I also struggle with mild agoraphobia. I highly recommend using ieso!

2. januar 2025
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Besvarelse fra Mindler UK (formerly ieso UK)

Dear Stephanie,

We truly appreciate you sharing your experience and we're so happy to hear that our service has had a positive impact on your journey. Wishing you all the best moving forward!

Best wishes,

Charlotte
Patient Services Coordinator, ieso

Bedømt til 1 ud af 5 stjerner

Disappearing therapist

My therapist disappeared?...
After a few weeks of regular sessions my therapist didn't show up to our regular appointment and has not replied to my messages. I called ieso's helpline within their stated operating hours but it just rang for a minute and then went to voicemail. The sessions weren't very helpful anyway but it feels like a bit of a safeguarding risk to ghost a client halfway through therapy and not respond to any correspondence, both on the therapist and the company's part. Disconcerting and potentially dangerous. Not great.

8. marts 2025
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Besvarelse fra Mindler UK (formerly ieso UK)

Dear Amelia,

Thank you for your honest feedback. We're very sorry to hear about your experience. We take concerns like yours seriously and want to make things right. Unfortunately, we haven't been able to locate your ieso record with the information available.

Please contact us at info@iesohealth.com using the email linked to your ieso account so we can investigate further and ensure you receive the support you deserve. Alternatively, if you’d like to make a formal complaint, you can reach our Complaints Department at complaints@iesohealth.com.

Best wishes,

Charlotte
Patient Services Coordinator, ieso

Bedømt til 1 ud af 5 stjerner

Lasted two sessions

Lasted two sessions. Found my therapist to be quite unhelpful and short with me when I asked not to do something I wasn't comfortable with. She brushed off my polite request not to and said I needed to. And then discharged me immediately with no attempt to find another way around what I wasn't comfortable doing when I messaged to say i couldn't do what she wanted of me a d that i eas startign to get depression whoch id never had. No compassion. No patience. And i feel worse than when i started. A lot of waiting while they very slowly type. Would not reccomend to a friend or family if they had anxiety.

7. februar 2025
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Besvarelse fra Mindler UK (formerly ieso UK)

Hi Trish,

We're really sorry to hear about your experience. Would you consider talking to one of us here at ieso to help us understand what went wrong and how we can put it right for you and learn from it for the future?

Please message us your contact details, or call our patient services team on 0800 074 5560, between 9am - 5.30pm, Monday - Friday.

Best wishes,

Charlotte
Patient Services Coordinator, ieso

Bedømt til 5 ud af 5 stjerner

Fantastic service from start to finish…

I have just finished my course of typed therapy with ieso and I cannot praise my therapist enough. She was so supportive and has really helped my mental health. I was in a really bad place when I reached out and now I feel like I can finally manage on my own thanks to the guidance I received from start to finish. Would highly recommend ieso to anyone struggling, it really does help to talk. Thank you so much!!

8. januar 2025
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Besvarelse fra Mindler UK (formerly ieso UK)

Hi Nicola,

Thank you so much for sharing your experience. We are glad that our service has helped you. We wish you all the best with your future.

Best wishes,

Charlotte
Patient Services Coordinator, ieso

Bedømt til 1 ud af 5 stjerner

Abysmal start

Abysmal start. Was taken off the waiting list on account of my reported failure to respond to the text messages that were sent to me.
I had to explain that not a single text message had been sent to me (ie received). Indeed, I sent screen shots of the emails I had sent previously to enquire why I hadn’t heard anything re the sessions starting.
I was assured that I hadn’t missed any messages but that I would be hearing soon.

I did hear ‘soon’ - to learn I was being removed from the list. I get the impression that the admin here is as dire as that of Connect Health (which has been repeatedly appalling in my experience). Outsourcing of NHS funds to private companies is never worthwhile from my experiences (Newmedica, Connect Health … ).

13. december 2024
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Besvarelse fra Mindler UK (formerly ieso UK)

Dear Nicola,

Thank you for your review. We're very sorry to hear about your experience and want to assure you that your concerns are important to us.

Unfortunately, we have not been able to locate your ieso record with the information that we have here. If you would like us to investigate your concerns further, please contact us via our freephone number at 0800 074 5560.

Should you wish to make a formal complaint, please email Complaints@iesohealth.com using the email address linked to your ieso account. It would also be helpful to include the time period when you received treatment with us. With this information, we'll be able to locate your record and address the issues you've raised more thoroughly.

Thank you again for bringing this to our attention.

Best wishes,

Lizzie
Patient Services Team Leader, ieso

Bedømt til 5 ud af 5 stjerner

ieso was life changing to me.

My experience with ieso was a life changing one. The support, the flexibility to my time schedules and how amazing my therapist was, all helped make me feel like me again! I honestly am so grateful for all the help, time and dedication I have been given. If anyone gets referred to ieso or needs a company that help over video call, fitting in around your day then I would highly recommend.
They also have a chat area so you can leave a message to your therapist outside of your sessions, helping you feel more supported and for them to offer guidance between sessions. After around 8 sessions I have got my life back and am now being discharged (with me aiding in that decision) So thank you to my amazing therapist and the team at ieso for everything.

4. december 2024
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Besvarelse fra Mindler UK (formerly ieso UK)

Hi,

Thank you so much for sharing. We're so pleased to have been able to make a positive difference.

We wish you the best of luck with everything.

Best wishes,

Charlotte
Patient Services Coordinator, ieso

Bedømt til 5 ud af 5 stjerner

I found IESO Health very useful when I…

I found IESO Health very useful when I was at a very low time in my life. I had someone to speak to from my own home, I didn't have to go out and worry about getting to an office or house on time and parking etc, I just went into my office upstairs and had a chat with my clinician. She was obviously well trained and made suggestions to help me get better. I can't thank IESO enough for all they did. I highly recommend IESO Health.

1. juli 2024
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Besvarelse fra Mindler UK (formerly ieso UK)

Dear Jean,

Thank you for sharing your experience you had with ieso. Hopefully, this will inspire someone else in a similar situation to get the help they need.

We wish you all the best with your recovery.

Best wishes,

Charlotte
Patient Services Coordinator, ieso

Bedømt til 5 ud af 5 stjerner

Just great over all service

Just great over all service. Helped me with my anxiety and procrastination problems. Can only recommend.

30. oktober 2024
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Besvarelse fra Mindler UK (formerly ieso UK)

Thank you so much for sharing your positive experience with our service and we are so pleased that we have been able to help with your anxiety and procrastination problems. We wish you all the best in the future.

Lizzie
Patient Services Team Leader, ieso

Bedømt til 5 ud af 5 stjerner

Ieso therapist Alexa was brilliant

Ieso therapist Alexa was utterly brilliant. She was efficient, organized and very perceptive. Alexa was incredibly supportive and totally understood how to help me manage my feelings, emotions.
The Ieso experience was brilliant from start to finish. I would totally recommend my therapist

24. april 2024
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Besvarelse fra Mindler UK (formerly ieso UK)

Hi,

Thank you so much for sharing, Ellie. We're so pleased to have been able to make a positive difference.

We wish you all the best with your future.

Charlotte
Patient Services Coordinator, ieso

Dette er Trustpilot

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