I was just charged an additional $27.46 on top of my reservation fee of $33. I got to the garage at 9:47 pm and the attendant said I owed more or he wouldn't give me my car. I showed him my reservat... Se mere
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Se, hvad kunderne siger
The service has been great at Aspen 36 llc. What I do not like is I can make a parking reservation using the icon app on the spot 11:01 at the time I arrive bc it makes me wait until 11:30a or 12.... Se mere
The person who parked our car was so nice, professional, and helpful. The facility was clean. We felt comfortable leaving our car there. The service was quick and efficient when we returned for it.... Se mere
Parking at this location is excellent. The guys are courteous, place great care in your vehicle, and are priced right. Of the thousands of places I can park in NYC, this is my most preferred location.... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Just about anywhere you go in Manhattan, you’re not far from a safe and convenient Icon parking facility. Icon, combined with Quik Park, is the largest parking operator in Manhattan with over 200 special locations and more than 50 years of experience. “We Park New York”, a New York company serving the premier needs of one of the best cities in the world. Our parking facilities are in virtually all of Manhattan's most high profile, prestigious neighborhoods, and business districts. We are on the forefront of providing unsurpassed value to city residents, commuters and visitors to the city's numerous restaurants, Broadway theaters, concert halls, event destinations, and shopping.
Kontaktoplysninger
401 West 62nd Street, 10069, New York, NY, USA
- 212-245-4522
Du bør vide
3,8
God
86 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 79 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I was just charged an additional $27.46…
I was just charged an additional $27.46 on top of my reservation fee of $33. I got to the garage at 9:47 pm and the attendant said I owed more or he wouldn't give me my car. I showed him my reservation below that shows I paid and had till 9:48 pm but he wouldn't listen. This is ridiculous and unacceptable. I would like my money refunded please.
31. januar 2026
Besvarelse fra Icon Parking - ASPEN 36 LLC
Thank you, Frank, for bringing this to our attention, and we sincerely apologize for the frustration you experienced.
We understand how upsetting this situation must have been, especially since your reservation clearly showed coverage through 9:48 pm. This is certainly not the level of service we aim to provide, and we’re very sorry for the inconvenience caused at the garage.
We would like to review this issue and would appreciate if you can email us at customerservice@iconparking.com with receipts and details. Once our review is complete, we will process a refund for the extra charge accordingly.
Please rest assured that we are taking this seriously and will also address the attendant’s handling of the situation to help prevent this from happening again.
Thank you for your patience while we resolve this. If you have any additional details or documentation you’d like to share, feel free to reply to this email.
Attendant service
The only negative was the lack of normal phone connectivity in the garage, but the attendant was able to connect to the local network to complete our transaction.
25. oktober 2025
Lost my car
When I went pick up my car they said that they couldn’t find it. After I insisted it was there they found d it. So unprofessional.
19. oktober 2025
Besvarelse fra Icon Parking - ASPEN 36 LLC
Thank you, Sophie, for sharing your experience with us. We sincerely apologize for the confusion and frustration you encountered when picking up your vehicle.
What you described is certainly not the level of service we aim to provide, and we understand how unsettling it must have been to be told your car couldn’t be found. We’re glad it was ultimately located, but we agree that the situation was unprofessional and unacceptable.
Please know that we’re actively reviewing this incident with our team to ensure it doesn’t happen again. Your feedback is incredibly valuable in helping us improve our operations and customer service.
If there’s anything further we can do to make this right, please don’t hesitate to reach out.
great price and location
8. juni 2025
It is really nice parking-no line
It is really nice parking-no line, friendly staff. Price was great. it is not that far from Metropolitan opera. So If weather is okay, it is fine to walk a little more that 10 minutes.
31. maj 2025
Rude Attendant at Aspen
I have been using Icon parking exclusively over the last 5 years. I had been to this location before and found everyone to be very friendly..except for my last 2 visits. So on the previous visit, I entered and theybwere moving some cars around. The attendant told me to keep moving up..so I pasted the "stop here" sign. When I got out of the car he actually scolded me for going past the stop sign. Even though he was the one who told me to keep moving forward. Today I entered the same location and in order not to repeat the same thing i stopped just short of the "stop here" sign and when I got out he actually told me next time to go all the way to the stop sign..there were no other cars mo i g and i was not blocking anyone. He just seems very rude.
8. maj 2025
When picked up car
When picked up car, no one spoke English and person in paying station was yelling or us to go there while there was a car blocking entrance
30. april 2025
clean, nice service, and professional
The person who parked our car was so nice, professional, and helpful. The facility was clean. We felt comfortable leaving our car there. The service was quick and efficient when we returned for it.
4. marts 2025
Love to book with Icon
Love to book with Icon
This time personal was very rude and not professional
28. februar 2025
Besvarelse fra Icon Parking - ASPEN 36 LLC
Eric, We value your feedback and have taken steps to address the issues you encountered. We would be grateful for the opportunity to make things right and regain your trust. Please give us another chance to exceed your expectations and show you the exceptional service we strive to provide. Your satisfaction is our top priority, and we are committed to ensuring a positive experience for you.
I LOVE THIS GARAGE
I LOVE THIS GARAGE. I love the people who work there, who are warm, efficient, and very professional. Easy to drive in, attentive service. My favorite ICON.
25. november 2024
I always feel like if I tell folks how…
I always feel like if I tell folks how great these guys are, there will never be parking available for me !
17. november 2024
I was told that the manager was going…
I was told that the manager was going to contact some department and get me my refund as I was unfairly charged. Please get back to me asap. Thanks
5. november 2024
Besvarelse fra Icon Parking - ASPEN 36 LLC
Thank you Nauvneet for leaving feedback. We strive hard to make every customer’s experience seamless. The rate you purchased is a discounted Early Bird rate. You must begin parking by the arrival time indicated on your reservation. We advise prior to booking that additional costs may apply if you begin parking after your reservation arrival time.
Your personnel were prompt
Your personnel were prompt, friendly and efficient. You have simplified both the arrival and departure experience.
15. september 2024
Very convenient using the so convenient app
Very convenient using the app
This location is also very convenient for our purposes
24. august 2024
Parking at this location is excellent, and the crew is tops!
Parking at this location is excellent. The guys are courteous, place great care in your vehicle, and are priced right. Of the thousands of places I can park in NYC, this is my most preferred location.
26. juni 2024
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