The combination of the Icon app and the courteous staff at this facility made parking in New York City less stressful. We were in Manhattan for a weekday matinee performance of "Pirates! The Penzance... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I could not before my arrival time cancel the online reservation because of the "No Kings Day" protests. It was impossible to get down 43rd steet (the only entrance) and get to the garage! I deserve... Se mere
Virksomheden har svaret
quick drop off, but when I went to pick up my car I had to wait for almost 10 minutes for someone to help me meanwhile they were sitting in the office at the computer. when one of the gentleman finall... Se mere
We pre-paid for five hours, in order to see a Broadway show. Due to illness, we had to leave the show and go to an emergency room, with no idea of how long we'd be. We called the parking garage, and... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Just about anywhere you go in Manhattan, you’re not far from a safe and convenient Icon parking facility. Icon, combined with Quik Park, is the largest parking operator in Manhattan with over 200 special locations and more than 50 years of experience. “We Park New York”, a New York company serving the premier needs of one of the best cities in the world. Our parking facilities are in virtually all of Manhattan's most high profile, prestigious neighborhoods, and business districts. We are on the forefront of providing unsurpassed value to city residents, commuters and visitors to the city's numerous restaurants, Broadway theaters, concert halls, event destinations, and shopping.
Kontaktoplysninger
249-253 West 43rd Street, 10036, New York, NY, USA
- (212) 221-8902
Du bør vide
4,4
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 76 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Mistakes here are VERY COSTLY!
Mistakenly I chose the wrong end time and went over 30mins and had to pay almost as much as I paid for the 3 hour reservation I made. Not good pricing!
14. februar 2026
Convenient because it was close to event
15. februar 2026
The men were quick and polite
12. februar 2026
Never got to the garage due to traffic
Never got to the garage due to traffic. Woulf not let me cancel.
11. februar 2026
Arrived at garage and was refused…
Arrived at garage and was refused entry. Explained I had a prepaid reservation and they said it had been canceled and refunded. It had not been canceled or refunded.
7. februar 2026
Besvarelse fra Icon Parking - ADVANCE PARKING LLC
Thank you, Eric, for bringing this to our attention, and I’m very sorry for the inconvenience you experienced.
We understand how frustrating it must have been to arrive at the garage and be denied entry despite having a prepaid reservation. That is certainly not the experience we want for our customers.
Unused reservation has been cancelled. Please kindly allow 3-5 business days for a refund to reflect on your credit card.
Thank you for your patience, and we appreciate the opportunity to make this right.
horrible pick up experience
quick drop off, but when I went to pick up my car I had to wait for almost 10 minutes for someone to help me meanwhile they were sitting in the office at the computer. when one of the gentleman finally begins to help me and take my ticket and ask for my QR code that I prepaid he then said I needed to wait for someone else to help me instead. mind you it was 11 degrees outside and has already been waiting. I had to stress concern for long wait in the cold and lack of assistance and then he decided to help me.
30. januar 2026
Friendly and courteous staff
Friendly and courteous staff, ease
of making the reservation, locating the garage and making the payment.
28. januar 2026
prepaid parking was not honored
I prepaid for parking for my wife's car. when she checked out after parking the attendant forced her to pay $45 overtime charge even though she was 10 minutes earlier than her pre-paid check out time.
3. januar 2026
Besvarelse fra Icon Parking - ADVANCE PARKING LLC
Raymond, thank you for reaching out and for bringing this to our attention. We’re sorry to hear about the experience your wife encountered at the location, as we understand how frustrating this must have been.
We would like the opportunity to review the reservation details and the overtime charge you described. To allow our team to assist you further, please contact our Customer Service team at customerservice@iconparking.com with the reservation information and any available receipts.
We appreciate you sharing your concerns and look forward to helping resolve this matter.
Quick service when I showed up art the…
Quick service when I showed up art the garage. Kind of pricy though. I paid $37 for just a couple of hours. I know it's NYC, but geez
20. januar 2026
Easy check in and check out
Easy check in and check out; great location, great value, friendly staff
24. januar 2026
Dissapointed
Unfortunately for me my brand new car was damaged when I received it. I hope all is taken care of. Lets see. I know accidensts happen however I am disappointed.
24. januar 2026
Besvarelse fra Icon Parking - ADVANCE PARKING LLC
Thank you for notifying us, and we are truly sorry to hear about the condition of your vehicle upon return. We completely understand how upsetting and disappointing this must be, especially with a brand new car, and we sincerely regret this experience.
While accidents can unfortunately occur, we recognize that this does not lessen the frustration or concern you’re feeling. Please be assured that we take situations like this very seriously. Our team is reviewing the matter to ensure that all necessary steps are taken promptly and appropriately.
We appreciate your patience as this is addressed, and we are committed to keeping you informed throughout the process. If you have any additional details or documentation you would like to share, please feel free to reach out to us directly at claims@iconparking.com.
Thank you for bringing this to our attention. We value your trust and hope to resolve this matter to your satisfaction.
Great service at parking lot and easy…
Great service at parking lot and easy purchasing online
21. januar 2026
Great service
Great service, wonderful customer care and the team is always friendly.
26. oktober 2025
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