I wanted to update my review with a more accurate response. After enjoying some of the Serrano ham I purchased, I am very very happy with the product. Yes there was a slight shipping delay but honestl... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
This store is a treasure trove of quality products and friendly faces. I adore their deli section, where I often pick up fresh sandwiches and salads for lunch. Everything is made daily, and you can... Se mere
Delivery box badly damaged on arrival, arrived at least 24 hours late (so chilled products not chilled), 2 tins dented and one jar of lentils lacking liquid so layer of black lentils at the top.... Se mere
Good choice of good quality Spanish products. Unfortunately, let down but courier (not Iberica’s fault). Company offered a partial refund, however whole day delay in delivering frozen products made th... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Butik med saltet skinke
- også i
- Fisk- og skaldyrsgrossist
- Gourmetsupermarked
- Kødgrossist
- Ostebutik
- Udbringning af dagligvarer
Skrevet af virksomheden
We are an award-winning importer of authentic and traditional Spanish products, our main aim is offering a unique range of products, carefully selected in person. Our portfolio includes more than 300 products, from 50 different suppliers, many of whom are dedicated family businesses that have farmed for generations. We are based in Henfield, where we have cold rooms for refrigerated products and we hold a 5 star hygiene rating, our premises being approved for food preparation by the local authority. We work with many of the best food establishments in Sussex and London, which seek to provide authentic Spanish flavors to their customers. We use overnight courier for nation wide deliveries!
Kontaktoplysninger
Unit 25, Winterpick Business Park, BN5 9BJ, Henfield, Storbritannien
- 01273 590282
- customerservice@ibericafood.com
- ibericafood.com
4,6
Fremragende
821 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Good quality and was delivered the next…
Good quality and was delivered the next morning!
30. november 2023
Fantastic quality
29. november 2023
Great company good service
Great company, prices was fair, fast delivery and very well packaged
5. november 2023
A good range of products
A good range of products at fairly reasonably prices when you cannot actually shop in Madrid. The Turon could be cheaper !!
8. november 2023
Good quality Spanish food and good…
Good quality Spanish food and good service.This is the second time that I have used their services,and shall continue to do so.
7. november 2023
The package arrived damaged
7. november 2023
Serrano Ham
Ordered on line, arrived on time and an excellent piece of Serrano ham, thank you. I have ordered from this company before and have never been disappointed
6. november 2023
Excelente product and good price
Excelente product and good price. Delivery agent shambolic, no customer care at all…. APC
6. november 2023
This shop is amazing!
This shop is amazing!! I called in a panic on a Friday and saved the day with a super fast delivery! I will order with plenty of time next time. The customer service is excellent and the food looks delicious. Highly recommend!
11. november 2023
Uopfordret anmeldelse
There was an issue with our delivery
There was an issue with our delivery, but the Iberica team dealt with it efficiently and promptly. Thanks.
5. november 2023
Good quallity products and good price
Good quallity products, good price, fast delivery and great customer service
2. november 2023
Chopped Serreno Ham more like Mince meat
Impressed with how quick they shipped my order & it was well packaged. Ordered the Chopped Serreno Ham 2kg, it isn't chopped its clearly been put through a mincer. Disappointed with it as the picture on the website it looked like it was going to be little chunks instead we have something that looks like it should be feed to my dogs. It also doesn't have a lot of taste to it unless you have a spoonful of it
7. november 2023
Uopfordret anmeldelse
A very quick service with overnight…
A very quick service with overnight delivery, Good quality food. I will definately recommend Iberica Spanish Foof
31. oktober 2023
Incredibly poor products and customer service - avoid!
Incredible... just got a response to a negative review I sent 10 months ago! They had the audacity to suggest their product was up to standard which is frightening for customers. The ham they sent me was completely inedible and would have been a danger to health if consumed. I simply asked for a refund or replacement, neither of which they were prepared to do. Avoid this company as they are dishonest and their products are terrible.
3. november 2023
Uopfordret anmeldelse
Fabulous fast efficient service
Fabulous fast efficient service. So pleased with the products. Delicious.
5. oktober 2023
Besvarelse fra Iberica Food
We're delighted to hear that you're so pleased with our products and our efficient service!
Your satisfaction is our top priority, and we're glad to know that you found our products delicious.
Absolute worst experience ever they…
Absolute worst experience ever they sent me spoil churros don’t buy from these guys
8. oktober 2023
Besvarelse fra Iberica Food
We deeply regret the inconvenience you've faced. While our team and courier endeavoured to ensure timely delivery, it's crucial for early morning deliveries, especially of frozen items like churros, that someone is present to receive them. The courier attempted twice, but the restaurant was closed, causing the delay. We appreciate your understanding and are committed to improving our services.
Besvarelse fra Iberica Food
Thank you Alan for your lovely feedback!
We're really happy to hear that you enjoyed our products and that our delivery met your expectations.
Your satisfaction truly brightens our day!
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