Looked everywhere without success for a replacement part for my Shark vacuum cleaner. Most offered on eBay just looked too battered and bruised for serious consideration. Then I found Huva. The item... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I ordered a part for my shark vacuum cleaner on 19th April , the website said it was in stock, it’s now the 30th and my huva account says “processing “ also had a notification from Evri saying we’r... Se mere
Great service and a fantastic experience overall. I honestly thought I’d have to buy a whole new Shark vacuum, but this replacement part saved me a lot of money. It arrived quickly, was well packaged,... Se mere
Virksomheden har svaret
Don’t ever buy from this company. Purchased a Dyson V7 with 1 year warranty Feb26 via eBay. Stopped working 2 months later. Ignored all contact via eBay claiming their account was closed, eBay dispute... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Huva Limited is a UK specialist in professionally refurbished vacuums and parts. We restore popular Shark, Dyson and Numatic (Henry) models to a high standard—delivering big savings versus new without compromising performance.
Kontaktoplysninger
89 Jacobs Well Lane, WF1 3PB, Wakefield, Storbritannien
- 01924666151
- Sales@huva.uk
- huva.uk
3,5
Middel
159 anmeldelser
Har besvaret 86 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
order hasn’t came
i ordered from huva.uk through wowcher.
there was no way to track my order.
i paid £20.00 for delivery on the monday, they said my order would come either before or on the 19th and it hasn’t. there’s no a single tracking number, no email to say it’s been dispatched, absolutely nothing,
i have sent them email to let them know i haven’t received my order and i would just like some form of update or proof it’s coming- even if it’s delayed. i’ve heard nothing back.
20. september 2025
Uopfordret anmeldelse
Besvarelse fra Huva
Hi Ell Dobson,
Thank you for your message, and I’m sorry to hear about the difficulties you’ve experienced.
We understand that you paid £20 for delivery through Wowcher, however, please note that delivery charges and arrangements are managed directly by Wowcher for orders placed on their platform.
On our own website, we offer free next-day delivery, but unfortunately, we have no control over Wowcher’s delivery processes or delivery charges.
We sincerely apologise for not getting back to you sooner and for the lack of clarity regarding your order status. This isn’t the level of service we aim to provide, and we’re actively working to improve our response times and customer support.
Kind regards,
Adam
Huva.UK
I don't appreciate being ignored.
I don't appreciate being ignored after you accept my order & take my money. Thus far, I reckon I may have been scammed. Check out Direct Vacuum as they're a good company, who seem to know about Customer Service. I've requested a refund, from this shower, 3 or 4 times & have not heard back at all. No acknowledgement of my emails - this has been ongoing for over a week, having given them the opportunity to fulfill their side of the deal.
After all this time, I got a reply! Be still my beating heart. They now want order info... 'Billy Whizz' appears to be employed there.
20. september 2025
Uopfordret anmeldelse
Besvarelse fra Huva
We are very sorry to read your review and the experience you have described.
Please be assured that it is never our intention to ignore customers and we sincerely apologise if you felt this was the case. We understand how frustrating it must be when you feel your messages have not been acknowledged.
Customer service is very important to us and situations like this are certainly not the standard we aim to provide. If this matter has not already been resolved, please contact our support team again with your order details and we will make sure it is looked into as a priority.
Kind regards
Huva Customer Support Team
Excellent and fast service
Excellent and fast service at a really good prices
2. september 2025
Uopfordret anmeldelse
Besvarelse fra Huva
Thank you for your kind words! We’re really glad you’re happy with your purchase and the service you received.
The whole experience was good
The whole experience was good. Communication was good. The floorhead I bought is great and works well.
12. september 2025
Uopfordret anmeldelse
Besvarelse fra Huva
We really appreciate your review. It means a lot to us that you took the time to share your experience.
Easy ordering and fast delivery
Easy ordering and fast delivery
10. september 2025
Uopfordret anmeldelse
Besvarelse fra Huva
Thanks for shopping with us — we’re delighted that you’re pleased with your order.
Amazing product
Amazing product,communication and price. and super fast delivery..will definitely use again..thankyou
15. september 2025
Uopfordret anmeldelse
Besvarelse fra Huva
We’re so glad we could help. Thank you for taking the time to leave a review.
Great Company.
Amazing service. Excellent value for money. Was thinking I might need to dispose of my broken Shark, however discovered Huva. They were able to supply a replacement part for 50% less than Shark which made it viable to repair rather than dispose. Will definitely check out Huva when I need to replace my current cleaner.
18. september 2025
Uopfordret anmeldelse
Besvarelse fra Huva
We truly value your support and trust. It’s fantastic to know you’re satisfied with your order.
Great company
Ordered a part for my Shark i couldn't find anywhere in stock and came across this company. Ordered on their website and it was shipped and delivered very quickly.
4. september 2025
Uopfordret anmeldelse
Besvarelse fra Huva
We truly value your support and trust. It’s fantastic to know you’re satisfied with your order.
Great communication and service
Great communication and service
13. september 2025
Uopfordret anmeldelse
Besvarelse fra Huva
We really appreciate your review. It means a lot to us that you took the time to share your experience.
Excellent value and fast service
Excellent value and fast service
11. september 2025
Uopfordret anmeldelse
Besvarelse fra Huva
We really appreciate your review. It means a lot to us that you took the time to share your experience.
Besvarelse fra Huva
We really appreciate your review. It means a lot to us that you took the time to share your experience.
Spare Part For Shark Vacum
Ordered a spare part for my Shark Vacum, it was virtually a third of the price that Shark was asking for…
Only downside was instead of the advertised next day delivery it took over 5 days, but that’s a minor issue bearing in mind how much I saved….
12. september 2025
Uopfordret anmeldelse
Besvarelse fra Huva
We really appreciate your review. It means a lot to us that you took the time to share your experience.
Absolutely fast service
Absolutely fast service, highly recommend after sales good as well
12. september 2025
Uopfordret anmeldelse
Besvarelse fra Huva
We really appreciate your review. It means a lot to us that you took the time to share your experience.
Refurbished Dyson brush…
Delivery of my refurbished Dyson brush head was excellent. Shame I couldn't give excellent on the refurbishment. The brush roller was nearly as worn out as the one I was replacing. After speaking with customer service, a fully functioning replacement was sent. All happy.
10. september 2025
Uopfordret anmeldelse
Besvarelse fra Huva
Thanks for taking the time to share your thoughts. We value your honesty and will continue improving our service.
Update
Update: I finally got what I ordered and am happy with my purchase, although my order took so long to be delivered it was actually Evri who were to blame for that as I do state in original post that it was with courier for 5 days! I have upped my rating due to the customer service who have been helpful and apologised for the mistake with my order. So thank you very much guys.
O.P: Took 5 days from the moment the courier received my order to deliver even though it was packed as next day delivery! Order was nowhere near the model I bought and paid for so still not got what I ordered. Customer service was good and is the only reason I haven’t dropped to 1 * rating.
6. september 2025
Uopfordret anmeldelse
Besvarelse fra Huva
Thanks for taking the time to share your thoughts. We value your honesty and will continue improving our service.
They don't print bad reviews
It never arrived and when I contacted them I was lied to as the item was out of stock and the member of staff gave me a copy and paste tracking number. Finally after chasing for days I was emailed the truth and offered a better cleaner. I accepted but when it finally arrived,
It was a bunch of bits chucked in a box. Not reconditioned but battered!
It works but all the dust goes around the filter and not in the dust tray and the anti wrap doesn't work at all.It's not acceptable.
6. september 2025
Uopfordret anmeldelse
Besvarelse fra Huva
We’re really sorry to hear about your experience. Please reach out to us directly so we can make this right for you.
Excellent service and quality fast…
Excellent service and quality fast delivery highly recommended
1. september 2025
Uopfordret anmeldelse
Besvarelse fra Huva
We really appreciate your review. It means a lot to us that you took the time to share your experience.
Probably best vacuum i had in a while
Probably best vacuum i had in years, very affordable and customer service is top level. Very deserving of 5 stars.
30. august 2025
Uopfordret anmeldelse
Besvarelse fra Huva
We really appreciate your review. It means a lot to us that you took the time to share your experience.
Received my hoover today it’s…
Received my hoover today it’s immaculate just like brand new very happy.
25. august 2025
Uopfordret anmeldelse
Besvarelse fra Huva
We really appreciate your review. It means a lot to us that you took the time to share your experience.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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