Hunt ADR Limited Anmeldelser 

I had a very bad cruise with TUI costing £2,500. they offered me £350 compensation. I rejected this and went with Hunt-Travel arbitration which cost me £108. I made my complaint and the arbitrator sent a shortened version to TUI and they replied.( I feel they did not do my complaint justice) I then had the opportunity to make a final comment. In my case TUI did not submit a final comment as they did not want to submit the evidence asked for as this would have strengthened my case. The Arbitrator took this to mean nothing in the final outcome and he also concluded that I had received £350 which I had not. They awarded a minimal amount which was for the 5 days out of 7 that were disastrous. They are now saying if I want to take this further I will need to pay them a further £350. I had a very good case and they made a mess of it. Funny how giving them more money will somehow help me win my case when they couldn’t do it the first time. I have made a complaint due to the error made by the arbitrator and will update you on their response. Well I received a response and they took no accountability for their errors so I have lodged a complaint with ABTA in the hope that they stop recommending such an incompetent service and give some recourse to those who have been wronged. I will continue to update this review. ABTA came back today (2.10.24)to say I should remove my review as I’m not allowed to tell any details of my case in line with HUNT’s terms. ABTA policing HUNT’s reviews???? Think that tells us all we need to know about ABTA advising me to use HUNT. My advice is to use a small claims court.

RESPONSE

Over 5 months to get a response ?

Highly trained is laughable. If the arbitrator was indeed highly trained in the legalities then the outcome would have been very different.

I hope no one falls for the lies you write

Extremely disappointed with his service, he was effectively a messenger, there was no interaction, he failed to put his foot down, he did not put his foot down to highlight to the parties of the deadly costs consequences. Never use his service

Following unsuccessful negotiations with TUI regarding a complaint I took the issue to arbitration with Hunt ADR.
The complaint related to a series of very late changes to hotels of an inferior quality to that advertised on the tour that we had booked.
Initially I found the User Interface on the Hunt ADR web site rather ‘clunky’ and not particularly intuitive however, after a conversation and a couple of message exchanges with Ella on the Help Desk regarding the uploading of documents, my queries were solved quickly and efficiently and after that it was plain sailing.
The process worked exactly as described on the Hunt ADR (and ABTA) websites.
Whilst I was awarded the case and received an increased compensation to that offered by TUI (and therefore a refund of my arbitration fee), I was disappointed that the ‘Loss of Enjoyment’ figure arrived at by Hunt ADR seemed not to fully take account of the time, angst and concern that I had experienced in trying (and failing) to contact TUI representatives on several occasions and therefore wondering what further problems the next hotel downgrade might bring. The Hunt ADR award appeared to focus on the ‘Loss of Enjoyment’ element at the hotels that were actually changed / downgraded.
Overall I would say that the arbitrator’s final decision clearly took account of our detailed submission and evidence as elements of that evidence were quoted verbatim. As always with negotiated settlements you will need a strong case with substantial evidence in order to stand a good chance of success.
So a satisfactory result for me.
Well done and many thanks to Hunt ADR

We are happy with the arbitration process although the process did take almost 7 months but this was mainly down to Carnival dragging its feet in replying to any correspondence (taking the full 21 days to respond) which was cumbersome. The outcome was fair and the Arbitrator found in our favour. Which was hardly surprising given the evidence, Why large companies feel it necessary to dispute every complaint is beyond me, Just get the service right in the first place. Hunts website proved to be difficult to navigate at times but all in all a satisfactory service. A big thank you to our case administrator Ella Sufrin for your help.

It was a long process but worth it in the end, thank you guys , won my case against On The Beach.
I can now put this behind me finally

Extremely helpful, easy enough to go through the process, and very professional. So pleased my case is now closed!
EasyJet Holidays seemed to think it was ok to sell me a holiday that didn’t exist and not take ownership of their error! Arriving at a building site in Turkey, late at night, and as a solo traveller! Ive never been so scared! ABTA also couldn’t see fault? I’m still not ready to take another holiday yet, 14 months later but at least now I can work on myself and put this terrifying experience behind me.. Thank you Hunt ADR Ltd for closure.

Satisfactory Arbitration process following almost 12 months of correspondence with ABTA which was cumbersome - and ABTA quite useless in dealing with the complaint. We then had to repeat the process with Hunt ADR as we had to upload all the correspondence again. The outcome was fair and the Arbitrator found in our favour. However the website proved to be quite difficult to navigate.

After an intense and eye opening week undertaking the accredited meditation training, I can say Gregg, John and Kelly were amazing. I would recommend Hunt ADR to anyone. The experience, knowledge and skill base is unrivalled, and the friends I've made and progress has been a fantastic experience. Such an amazing programme, and wonderful experience.

Great training to gain certification as a mediator.

I found this service to be efficient, responsive and professional. Ella was particularly very supportive and helpful. Hunt’s communications were clear and timely. I found the website needed a bit of navigation initially but easy to use once I got the hang of it.
I found the whole process to be stress free. After two years of challenging a Cruise Provider who had subsequently closed down all communications on the basis they were right, the arbitrator found in my favour and I was given a full refund and costs.

There are plenty of training courses in mediation but the mediation course with Hunt ADR lived up to its expectations. The course is CMC accredited and on completion you can apply to join the CMC as an associate. The course was exceptionally well run with excellent tutors.

Recently completed a mediation course with Hunt ADR. Could not recommend more - from the initial preparation to the course content and final assessment support nothing was too much. I would recommend Hunt ADR to any colleague and will certainly look for further CPD/ training with them.

This was a thoroughly excellent 5 day mediation course and very reasonably priced. Highly recommended!

Recently, I completed the CMC accreditation programme with Hunt ADR. I have to say that it was the most intense course I've experienced, but the content and role plays we had to undertake during the week prepared us thoroughly for the assessment. The encouragement and support from Gregg, Kelly and John was amazing! Well done for such a great course.

Had so many problems on our holiday with Jet2 that it took nearly a year to get to the final stage. Jet2 came up with every reason under the sun not to supply compensation and finally used Hunt ADR. What a mistake, it appears that Hunt are part of the travel industry cartel with nobody really impartial or independent. The Arbitrator from Hunt only looked at certains areas that went wrong, quoted only partial parts of the Jet2 terms amd conditions which benefitted Jet2 and even made a mistake in the final award letter. What a joke BEWARE of both Hunt and Jet2 because as soon as they have your money there is no way you're getting anything back when things go wrong!
UPDATED
Wish I not used Hunt ADR and gone to small claims court, at least I could have put my point of view across and run through evidence. Hunt VERY selective of what they respond to in their decision letter and take Jet2 t+c's out of context to suit the travel companies agenda.

The administration required of claimants who are pursuing a case against a travel agent, via Hunt Arbitration, is not user friendly. The format requirements and the process for uploading files (etc) is incompatible with claimants' Smartphones but is suited to those with full office equipment, such as travel agents. Furthermore, only one of Hunt Arbitration's six items of correspondence that they said was posted by mail, arrived. Similarly, telephoning Hunt Arbitration, always resulted in leaving a message on an answering machine and, at best, a return call would take several days to a week. This was unsatisfactory when the cases have timed deadlines. Meanwhile, it is a stressful time and these obstacles are debilitating. The travel agent / respondent in our case told us that (1) there is no ombudsman for the travel industry, (2) that ABTA is an Association, which takes payment from travel agents and that ABTA will rule in favour their income source. They added, (3) Hunt Arbitration is handpicked by ABTA and will be biased in favour of the travel agent. We hoped this was not true but, certainly, there is no independent ombudsman and we found that Hunt Arbitration accepted the travel agent's untrue narratives that were wholly unsupported with any reliable evidence: the travel agent's untruthful evidence included handwritten notes submitted more than a year into the process that they claimed was the content of a phone conversation, which they claimed to have made but which, in truth, never took place. The content of the fictitious phone call was intended to rewrite history and divert from the truth. The travel agents were not required to prove the phone conversation had occurred but, if required, could not because they had not made the phone call. Meanwhile Hunt Arbitration disregarded the truthful account that we evidenced with the travel agent's Terms and Conditions to support our case, dated and timed emails and official documentation from relevant third parties. The travel agent in our case introduced a fictitious 'landslide' (as an 'act of God') to replace a truthful, temporary rail derailment so that they could rewrite a version of events that favoured their narrative. All the official documentation from the relevant authorities referred to the derailment as it was but the judge agreed it was a landslide and favoured the travel agent's claim. It appears the travel industry can say anything, without proof and in the face of opposing evidence.

Very clear and competent process and excellent updates on the case from the agent at all times. This made a stressful issue much easier. Thanks

Failed to administer the arbitration in accordance with the ABTA scheme to favour their ABTA member. The rules of the scheme are written and published by ABTA and you would think it reasonable that cases be processed in line with those rules, but apparently not!

July update - Rather fittingly the reply to my complaint is eleven days later than that allowed in Hunt ADR's complaint procedure. Also worth a note that Hunt ADR also missed the date of reply noted in the correspondence they cite.

August update - CTSI (the scheme custodian) have confirmed they 'will now address the issues that (I) have raised with the ADR body directly and take further action with the body, as necessary. Any non-compliance issues that are identified...will be reported to the Department of Business and Trade.

Overall very pleased though the portal used for cases is not terribly user friendly and some of the facts provided were misinterpreted in the final ruling, though this did not impact the outcome.

Hunt ADR is a very professional arbitration service. If you feel you have a good case against TUI, use them, because TUI will not assess your complaint properly. In our case TUI offered a £170 holiday voucher, (this is probably less than any profit they would make on a new booking!) and hoped we would go away. Talking to ABTA had no effect, they are both toothless and useless, so the final stage is Hunt ADR. Having worked for the Financial Ombudsman Service as an Arbitrator, Hunt ADR lived up to our expectations and delivered an impartial and comprehensive written adjudication outlining the facts of the case and the reason for their decision, which was a full refund of £3,500, within the time-frame outlined at the start of the process. If you have what you believe is a good case do not let TUI off the hook and do not hesitate to use Hunt ADR. The only criticism is that the whole process, from original complaint to TUI, through the waste of time that was ABTA, and Hunt ADRs processes, was very time consuming (not Hunt ADRs fault) and quite stressful, and no compensation for distress and inconvenience is available.