ABTA Anmeldelser 

Had a significant problem with the air conditioning during our holiday in Greece. It repeatedly failed despite several attempts by the hotel to repair it. The temporary repairs only lasted a few hours, and the fans provided as an alternative were very noisy and made sleeping difficult.

The problem happened again on our final night and was only repaired the following morning. I contacted easyJet holidays during the holiday and their team did intervene with the hotel.

After returning home, I made a formal complaint. easyJet initially offered £50, then £75 and £100, which I did not feel reflected the disruption. I took the matter through ABTA, and easyJet ultimately agreed to my requested £300 compensation.

Although the holiday itself was affected by the repeated air conditioning problems, I was pleased that easyJet ultimately listened to the complaint and resolved it fairly. The communication and final resolution were appreciated.

I have absolutely no idea what the point of ABTA is. I won't go into details of my complaint but ABTA were useless. Not only that they sent me a reply of someone else's complaint ! All ABTA did was send my complaint to the company after I had already done this. Completely pointless.

Really disappointed with ABTA at the moment my complaint has been going on for a while but TUI has not responded also abta has not updated me on messages which I have sent to them .I understand it's been a busy time but it's been 2 months UPDATE case 314528

I have been trying to submit a complaint but every time I click "submit" nothing happens. Have tried phoning but unless I enter a reference I can't speak with anyone and I can't speak with anyone because I can't submit my complaint so as to get a reference number. SO FRUSTRATING.

Updated review since response:
I currently have a complaint open with ABTA case 314428 and initially I thought it had been dealt with well from ABTA as easyJet finally agreed to refund my money nearly a month ago and ABTA were giving me regular updates at this time.
However, I have still not received my money. I am still having to chase easyJet myself for this and getting nowhere. I didn't close my case with ABTA as I won't do that until the money is back in my account. I have updated the case with ABTA and sent at least 3 more messages on their system box to ABTA as well as 4 phone calls to easyJet and 2 emails to easyJet to try and get my money back. Easyjet keep moving the goalposts about when this will be each time. ABTA have now responded to me to offer more help with this and to chase easyjet on the agreed refund. I now have a case manager assigned and I am hopeful that this will get resolved and escalated if required.

Very professional service from ABTA. They guided me through the process and helped me reach a claim amount I was satisfied with after several rounds of discussion with the company. I’d happily use them again for any future holiday‑related complaint.

Great service and very friendly and helpful staff members really appreciated the help

Absolutely fantastic experience dealing with ABTA, very transparent in what they are there for in dealing with your disputes, very accessible and proactive in returning my case notes.
In the modern world a truly 5 star organisation that truly care for the people they are dealing with.
In my dispute, they have made my path forward a lot less daunting with the information and guidance they provide.
Well done ABTA

I had a great experience with ABTA. They were fantastic at helping to resolve my problem, and the communication throughout was really good. They were helpful, professional, and kept me informed every step of the way. I really appreciate the support and would definitely recommend ABTA to anyone who needs help resolving an issue.

It took some time from start to finish, but it was an easy process. I knew where my case was up to during the wait.
The Abta case handler was nice and achieved a satisfactory outcome that I couldn't have done alone.

Handled everything as I had hoped for, and got me a fair result that I would never had got without their help and guidance. They are fair to deal with.

Would not of got the outcome with TUI holiday , without ABTA help

After a frustrating time trying to get a refund from Ambassador Cruises I complained to Abta. In just over a week my complaint was resolved thanks to Abtas intervention.

We had hit a total dead end with our complaint and ABTA stepped in and totally supported us to acheive a satisfactory outcome. Without ABTA our complaint would never have been resolved and our providers had effectively closed the case. Staff at ABTA were very understanding and helpful, if you have difficulty with a provider that is an ABTA member, then turn to ABTA for help.

It was quite easy to contact Abta via the online pages. My complaint was dealt with in a timely manner and a resolve was reached after the holiday company had dismissed my complaint.

ABTA Did Not Read Details of my complaint against EasyJet Holidays and just echoed their response!

Easyjet Holidays is a good choice ONLY when everything goes as planned. If anything goes wrong with your booking, especially your accommodation, they are very unhelpful, they avoid taking responsibility and turn your holiday into a HORRIBLE experience!
We have had several great holidays with them without any problems BUT learnt the hard way when things went wrong!
We booked a family holiday for a week in Croatia in a 4Star resort and ended up in a Bedbug infestation!
Easyjet offered us £150 and refused to take responsibility for ANYTHING!
ATOL protection? Waste of time as ABTA only echoed what Easyjet said and recommend a very lengthy and expensive legal action!
Beware EASYJET!
BEWARE as ATOL protection might not mean much when you need it!
If you can, avoid EasyJet all together!

ABTA became a very helpful arbitrator, a fair referee. Over 3 months I have been regularly updated with the ongoing discussions and hopefully good sense has prevailed. Thank you very much, Colin

I used ABTA's dispute service after receiving a less than impressive series of responses from one of its members concerning a holiday that did not go according to plan. I explained to ABTA why I thought I was due some financial compensation as a result of this disrupted holiday, and uploaded the various unsatisfactory exchanges that I had had with the member in question.
ABTA then shared my complaint back to the member company, which immediately agreed to pay the full amount of compensation that I had requested. This was of course a good result.

STRAIGHT FORWARD AND EASY TO USE WEBSITE. ABTA SOLVED MY PROBLEM WITHIN A FEW WEEKS. HAVING BEEN BULLIED BY A BIG COMPANY, ABTA SORTED THIS OUT FOR ME AND I AM MORE THAN GRATEFUL.

Perfectly dealt with an issue I had with TUI. Could not recommend enough!