hugoandme.co.uk Anmeldelser 

123
•
TrustScore 3.5 ud af 5

3,7

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Unfortunately I placed an order on the 15th June & have not yet received any dispatch info. I’ve chased them 3 times for my order and I’m not getting any replies. I’m going to take this further. How... Se mere

Bedømt til 5 ud af 5 stjerner

After several purchases I’m delighted with the range and quality of the items. I recently purchased an adorable Bunny Romper- It’s beautifully made and super soft. The website has a fantastic ran... Se mere

Bedømt til 5 ud af 5 stjerner

I have used Hugo and me multiple times in the past. The products they stock are perfect for special gifts and presents. I love what the company stands for and that they stock organic children's clothi... Se mere

Bedømt til 5 ud af 5 stjerner

Hugo & me I’ve bought a few items online, but today I went to the actual shop in a beautiful location in saddleworth & wooow it blow me away , what a lovely collection of designs & natural col... Se mere

Virksomhedsoplysninger

  1. Babyudstyrsbutik
  2. Babytøjsbutik

Skrevet af virksomheden

Retailer of gender-neutral baby and toddler clothing, nursery furniture, decor and toys. Offers a large range of organic and eco-friendly clothing.


Kontaktoplysninger

3,7

Middel

TrustScore 3.5 ud af 5

123 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

3,7

Alle anmeldelser

(123)

0 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Just so lovely

Lovely and helpful staff, with beautiful products and a gorgeous atmosphere in the shop

29. juli 2022
hugoandme.co.uk-logo

Besvarelse fra hugoandme.co.uk

Hi Amy,
Thank you so much for taking the time to leave us a review. We are so glad you enjoyed your shopping experience with us.
We hope to see you again soon :)
Best Wishes
The Hugo & Me Team x

Bedømt til 5 ud af 5 stjerner

Excellent experience

Excellent experience! The customer service was brilliant, the team went out of their way to get the product out to me as fast as they could! It arrived next day & the goods were gorgeous! Can’t fault my experience! Really pleased & will recommend to my friends and family x

24. maj 2022
Uopfordret anmeldelse
hugoandme.co.uk-logo

Besvarelse fra hugoandme.co.uk

Thanks so much for taking the time to leave us a review Kate, it really means a lot.
Thank you for shopping with us :) x

Bedømt til 1 ud af 5 stjerner

Very late delivery

Very late delivery. Colour not as described. Product unsuitable for baby - far too big and would only fit an adult. Very disappointing.

4. maj 2022
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Besvarelse fra hugoandme.co.uk

Thank you for your feedback Rowan. We apologise for the delay in shipping of this item to you. When products are ordered close to a bank holiday we always advise to expect a few extra days on top of delivery.
With regards to the fit of the bunny ears headband, this product is more suitable for a toddler rather than a baby as stated in the product description. If you would like to exchange or be refunded please don't hesitate to get in contact with us and we will be more than happy to assist.
Best Wishes
Hugo & Me Team x

Bedømt til 5 ud af 5 stjerner

quality

quality, price and shipping great

5. april 2022
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Besvarelse fra hugoandme.co.uk

Thank you for taking the time to leave us a review :) We are delighted you are happy with your product and our service. Best Wishes, The Hugo & Me Team x

Bedømt til 5 ud af 5 stjerner

Great service and lovely handmade…

Great service and lovely handmade product. Looking forward to hanging beautiful canopy in my little girls room. Quick and helpful customer service regarding changing colour and still shipped so quickly. Thank you!

5. april 2022
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Besvarelse fra hugoandme.co.uk

Hi Dee,
We are so glad you loved the nursery canopy. I’m sure it looks beautiful in your little girls room. We are delighted you are pleased with our customer service. Thank you for shopping with us and taking the time to leave us a review :)
Hugo & Me Team x

Bedømt til 4 ud af 5 stjerner

Products were lovely and delivered…

Products were lovely and delivered quickly. I would have loved a bespoke hamper option where you can select items and gift them but this is a minor detail

31. januar 2022
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Besvarelse fra hugoandme.co.uk

Hi Natasha, thank you for taking the time to leave us a review. This is certainly something we will look into offering in the near future. If ever there is something bespoke you are looking for don’t hesitate to contact us and we will be more than happy to discuss and see what we can offer.
Best Wishes
Hugo & Me Team x

Bedømt til 1 ud af 5 stjerner

I am very disappointed

I am very disappointed, because I have sent a package for my mother in Ireland, it is supposed to arrive in 8 days but this is not taking about a month, even if it has been late, I have sent messages to them about my package that I didn't receive he received and i wanted the money back... His answer was... they not haven't responsible with the package, since it had been sent abroad. 0% trust, 0% responsible.

23. januar 2022
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Besvarelse fra hugoandme.co.uk

Hi Carol,
I’m so sorry you were disappointed with the service you received.
Unfortunately, this was one of the rare occasions that the courier had a delay with your parcel as it had been lost in their system. As soon as this was confirmed by the courier and you stated you no longer want the product we fully refunded you.
We apologise for the inconvenience and we have implemented changes to try to avoid this in the future.
Best Wishes
Hugo & Me

Bedømt til 1 ud af 5 stjerner

Haven’t received the parcel bit…

Haven’t received the parcel bit precumptious

6. januar 2022
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Besvarelse fra hugoandme.co.uk

Hello,
I’m sorry you’ve not received your order yet. You should have received an email with tracking details so you can keep up to date with its delivery to you. Sometimes these emails from us can find their way into your junk file so maybe check there.
As you ordered in the 30th December, normal postage didn’t fully resume until after the bank holiday which would explain the slight delay.
I’ve just had a quick look on the tracking and it is on its way to you and will be with you shortly :)
Hugo & Me

Bedømt til 2 ud af 5 stjerner

Was charged extra after ordering for…

Was charged extra after ordering for shipment.

15. december 2021
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Besvarelse fra hugoandme.co.uk

Hello,
I’m so sorry you are disappointed with your shopping experience. Due to Brexit, shipping orders to Ireland have been a little tricky with couriers continually changing and increasing their prices, we try and adapt our website as best we can. As a small business we make no money on shipping. When we processed your order as it was such a large item the courier cost came back more than we were expecting as they have recently increased their prices again. We informed you of this extra cost as soon as we could and gave you the option to cancel and receive a full refund for your order or to pay the extra shipping cost. You opted to go ahead with the order and pay the extra shipping cost. I hope you are happy with the product :)
We apologise for the inconvenience and we are working on trying to keep our shipping costs update.
Hugo & Me

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Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

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