Hugh James Anmeldelser 

Due to a change in executorship of a will being needed, I contacted Hugh James Solicitors.
I spoke with Ellie Jenkins, Client Support Advisor, Trusts and Estates Administration. Ellie was kind, knowledgeable and professional and kept me updated throughout the process.
Thankyou to Ellie for sorting it all out as efficiently and stress free as possible.

Extremely helpful and friendly.

I brought Hugh James on board to manage our probate in February/March 2023. It is now July 2026 and the probate is still not finished.

The entire process has been painful and has frankly made a difficult grieving process worse. I have had to chase my contacts constantly, sometimes not receiving an email reply for months at a time.

I suspect that this team is severely overloaded with cases so my complaint is not necessarily against any one employee at Hugh James but more the way things are run from top down.

We eventually received part of the estate funds in 2025 but radio silence since then despite chasing in June 2026. The last email I had from them was in October 2025.

I approached Hugh James following a traumatic medical experience, hoping not only for legal advice but also for answers about what had happened to me.

At the outset, my case was accepted, I was offered a No Win No Fee agreement and given an estimated value for my claim. Although I understand these assessments are provisional, it inevitably gave me confidence that my case had strong prospects especially being told I had a 85% chance of a win. Six months later, after waiting for my medical records to be obtained & reviewed, I was told the firm would no longer act because the claim no longer had reasonable prospects of success.

What I found particularly disappointing was that, after six months, the only new information I had was a copy of my own medical records (which they insisted they requested not me) —records that I could have requested myself much earlier had I known that would ultimately be the extent of the investigation.

Communication throughout my case was poor. I frequently found myself chasing for updates, often waiting weeks/months for responses. Ironically, once the decision had been made to close my file, communication suddenly became prompt.

I took time to write a thoughtful email explaining how shocked and disappointed I was, that I was still undergoing treatment for PTSD, continuing to experience ongoing medical problems, and that I still felt I had no real answers about what had happened to me. I also asked reasonable questions about the investigation that had been carried out. None of those questions were answered. Instead, I received a short email acknowledging my position before my file was closed.

I fully appreciate that not every clinical negligence claim can succeed, and my disappointment is not simply because my claim was discontinued. It is because I was left feeling that, after six tough months, I still had no real understanding of what had happened to me. I continue to receive treatment for the psychological impact of this experience and am still dealing with ongoing physical health issues, yet I was left feeling that those continuing effects were not truly reflected or acknowledged.

Overall, I was left feeling that the client experience and communication fell well below the standard I had expected from a nationally recognised clinical negligence firm.

The advice was clear and easy to digest and the and the member of staff i spoke to was very supportive during a very difficult time

We as a family have been fighting for continuing healthcare funding for my dad. Unfortunately we found the system very difficult and very much one sided in favour of the health board. We contacted Hugh James and Jasmine Dempsey was allocated to our family. Jasmine is very knowledgeable in relation to CHC and has kept us informed of the process and any changes that have occurred. Jasmine has worked so hard and we don’t know what we would have done without her hard work and dedication, we would certainly recommend Jasmine to families that need help.

Katie Morgan is calm and professional which is necessary when the subject is emotive. Katie handles appeals with ease. I would recommend Hugh James Solicitors and Katie Morgan.

Dealing with Jack Rosser has always been a pleasure. We have been fighting a case for NHS continual healthcare funding for my mother. It has been rejected and we have gone for appeal. The amount of work that has gone into this is enormous. We have had Teams meetings with Social and Health care services and Jack has been instrumental in driving this process forward. I can’t praise Jack and Hugh James enough for their effort and tenacity. Highly recommend them.

I would like to express my sincere thanks to Hugh James Solicitors for their outstanding support in helping me secure a successful outcome in my wife’s Continuing Healthcare Funding case.

From the beginning, the solicitor assigned to me showed true professionalism, compassion and a clear understanding of what was a complex and emotionally difficult process. Their knowledge of Continuing Healthcare funding was excellent, and they guided me carefully through each stage of the case. They explained the process in a way that was easy to understand and kept me informed throughout, which gave me confidence at times when the situation felt overwhelming.

This was a particularly gruelling case. It was turned down twice, but Hugh James continued to appeal on my behalf. They never gave up. They knew how and when to challenge the decisions, and finally appealed to NHS England, ultimately winning the case. I did not know the appeal process. Without their guidance and persistence, I would most likely have given up.

What stood out most was their dedication and attention to detail. They took the time to understand my wife's circumstances properly, prepared the case thoroughly, and represented her interests with care and determination. Their support made a real difference and ultimately helped achieve the successful result I had hoped for.

I am extremely grateful for the help I received and would highly recommend Hugh James Solicitors to anyone needing guidance or representation with a Continuing Healthcare funding claim. Their professionalism, empathy, guidance, determination and expertise were invaluable.

Once contacting these solicitors as I have been diagnosed with asbestos cancer .They have been amazing.First visit at home with Maddie Allen was so reassuring. Once claim was started they have kept us informed step by step.Visited us when needed to never asking us to go to them.They have been wonderful and today we received final outcome.I would recommend these solicitors. If we could give 10 stars we would.Alan

Although a lengthy process, Annalisa in the military department made it as painless as possible with frequent updates.
I was constantly kept updated with everything going on and with expected time frames.
Everything was explained well and she was able to recover expenses occurred from medical appointments.
All in all a positive experience.

I found them very helpful and will be going back them in the future

called  Hugh James  regards an industrial claim 4 times i was transferred to the wrong department including a call from another totally irrelevant department. totally lost all faith in Hugh James when trying to engage them and this is the performance i hate to think what they would be like on a claim terrible experience 

I had a negligence claim against a tour operator & when Rebecca Gilmore took over my case it just seemed to gather momentum & was dealt with in such a professional, swift manner.
I was kept informed at every stage, explaining costs & outcomes and in the end with a successful payout.
If they can help they will, if they can’t, they’ll explain why.
Top class & professional.

The process we are undertaking is confusing to us and Hugh James takes all that away for us and explains in lay terms how everything will work as the case progresses.

Nicola Jordan - Paralegal regulatory helped us ascertaining our premises license for our shop in Swansea as we had some representation, during the process for granting our shop a premises license, communication was brilliant throughout, highly knowledgeable and highly recommended, easily accessible via phone and email and got the job done. However due to the representation being considered we had to attend a hearing where
Justin Davies - Legal Director attended hearing with us and was able to handle it very well and inform the hearing members of the facts and evidence, Justin done a really good job job, highly knowledgeable, highly recommended and easy to communicate with.
If you need any assistance in licensing queries for your business High James solicitors are A1

Hugh James were extremely helpful and professional when dealing with our claim. A special thanks to Emma and Lauren who were always happy to discuss matters further when not fully understood. No amount of questions were too much and they were always very quick to respond to any queries we had. We would definitely recommend them.

They really look after my interests and kept me well informed through out.

Clear, concise advice. I felt listened to and any queries I had were quickly resolved.

I’m so pleased that I chose Hugh James to act on my behalf regarding my compensation claim, from day one I found them to be so professional the way they dealt with my case and successfully won my claim.