A nightmare company to deal with. Parcel arrived empty. Warehouse staff insisted goods were sent Only after numerous emails and having to sign a disclaimer form I did not want to sign did I receive a... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I've ordered a few times from HugglePets without issue, but on this last occassion, I ordered the incorrect sized jumper for my shih tzu. Customer Service was excellent, no frustrating AI bot, but a r... Se mere
Virksomheden har svaret
Great service from this company. The courier somehow managed not to deliver the product I purchased , even though they said they did. Hugglepets were quick with response and sorted the problem out ins... Se mere
Virksomheden har svaret
ordered a large trixie "spinning disc" for hamster. arrived really quickly but had been damaged in the post. Hugglepets were ready to help straight away- return labels, no quibble, offer of refund or... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Pet Shop Based in Wolverhampton, West Mids. We cater for Pets, Reptiles and Aquatics. We have a large range of products available in store and online. We have specialist staff who are happy to assist you in store with any questions and needs you may have.
Kontaktoplysninger
Cooper Street, WV2 2JL, Wolverhampton, Storbritannien
- 01902494860
- sales@hugglepets.co.uk
- hugglepets.co.uk
4,0
God
2 t anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 70 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great new travel bed for our dogs.
Great new travel bed for our dogs.
They both love it because it is so cosy.
I will definitely stick to this brand again.
Thank you HugglePets.
6. december 2021
Besvarelse fra HugglePets
Thank you for sharing your five-star review with us!
Great product and Great communication
6. december 2021
Besvarelse fra HugglePets
Thank you so much for your five-star review!
Trixie harness and matching lead
Ordered a new Trixie harness and matching long lead for my Labrador pup as she had grown out of her old one. Great service and quick delivery as ever from Huggle Pets.
4. december 2021
Besvarelse fra HugglePets
Thank you so much for your five-star review!
Amazing
Ordered my dogs favourite treats and yet again excellent service. Easy ordering and delivery was with me within a couple of days. Never any issues. I'll be ordering my dogs treats from here from now on.
4. december 2021
Besvarelse fra HugglePets
Thank you so much for your lovely five-star review, Deborah!
Awful products was very unsatisfied
Awful products was very unsatisfied, my cats wouldn’t even go near the cat food it was like water, absolute waste of money
3. december 2021
Besvarelse fra HugglePets
Hi Dorrie, I am very sorry to hear this. Please could I ask you to send us an email so we can look into this matter for you? Kind regards, HugglePets
Outstanding customer service
Outstanding customer service! Item arrived damaged beyond repair, resolved and refunded within 30 minutes. Highly recommended seller.
2. december 2021
Uopfordret anmeldelse
Besvarelse fra HugglePets
Hi Bryan! Thank you so much for taking the time out of your day to share your valued five-star review. We are so sorry to hear that your item arrived damaged and would like to thank you for your understanding as we know this may be frustrating. Your comments are appreciated! Kind regards, HugglePets
I have rated Huggle Pets 5 Stars based…
I have rated Huggle Pets 5 Stars based on the overall experience.
Prices are very fare and delivery was very prompt.
Only came across Huggle Pets through top cashback and will most definitely be shopping with them in the future.
I purchased the Fx6 canister filter and are very happy with the purchase and service received.
Many thanks
1. december 2021
Besvarelse fra HugglePets
Hi there! Thank you so much for your valued five-star review. We appreciate it! Kind regards, HugglePets
Tubby
Hi, 4 stars because the bottom was broken on one of the tubs, all contents were fine, would not stop me from buying from you again, regards Peter.
30. november 2021
Besvarelse fra HugglePets
Thank you for your feedback, I am so sorry to hear this. Please could I ask you to forward us across photographs of the damage? We can these get this matter resolved for you as soon as possible and prevent it from happening again. Apologies for any inconvenience caused. Kind regards, HugglePets
Prompt and accurate service
28. november 2021
Besvarelse fra HugglePets
Thank you so much for your 5-star review!
Besvarelse fra HugglePets
Thank you so much for your 5-star review!
Besvarelse fra HugglePets
Thank you for your 5-star review!
Great service
24. november 2021
Uopfordret anmeldelse
Besvarelse fra HugglePets
Thank you so much for your five-star review!
Have had 2 lots from these people just…
Have had 2 lots from these people just ordered a further order.
24. november 2021
Uopfordret anmeldelse
Besvarelse fra HugglePets
Thank you so much for your five-star review, Brian!
Good friendly and professional service
24. november 2021
Uopfordret anmeldelse
Besvarelse fra HugglePets
Thank you so much for your five-star review, Leslie!
We’re very pleased
We’re very pleased with our chain collar from HugglePets. It has made a real difference to pulling on our walks. Will be buying more in larger sizes from you soon as our puppy is growing rapidly! Very efficient service. Thank you.
24. november 2021
Uopfordret anmeldelse
Besvarelse fra HugglePets
Thank you so much for your five-star review, Antonia!
I would give HugglePets 10 stars if possible
I would give HugglePets 10 stars if possible as employees Sarah and Holly went the extra mile when I was faced with a problem returning an XXL Dog Crate which was too large for purpose. They sorted the problem for me, saw that I received a full refund and that the Large Dog Crate ordered as a replacement arrived promptly. There were a number of emails and telephone calls all of which were treated in a friendly, helpful manner.
Thank you HugglePets, especially Sarah and Holly.
23. november 2021
Besvarelse fra HugglePets
Hey Vivian! Thank you so much for your lovely five star review, we do appreciate it. I will ensure your comments are passed onto the team, as I am sure they will love to hear your feedback. Thank you for shopping with us, and we hope to speak to you again soon! Kind regards, HugglePets
The ordering and delivery was perfect.
The ordering and delivery was perfect.
The mesh on the dog carrier is very weak and tore easily so maybe you can tell the manufacturer this.
23. november 2021
Uopfordret anmeldelse
Besvarelse fra HugglePets
Thanks for your five-star review, Anita!
Great value
Great value, dogs were drooling to get at the chews. Good service. Would highly recommend
22. november 2021
Uopfordret anmeldelse
Besvarelse fra HugglePets
Thank you for your five-star review!
Item as described very fast postage…
Item as described very fast postage many thanks
22. november 2021
Uopfordret anmeldelse
Besvarelse fra HugglePets
Thank you for your five-star review!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.