Met at the door and directed to the correct area and left to browse until we were ready. Tried several different designs of chair, different fabrics and different motors. Suzanne told us of th... Se mere
Lokation
Skift lokationDutton Court, Chainbridge Road, NE21 5ST Newcastle-upon-Tyne, GB
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
My Mam needed a new chair and Tim (HSL) was able to make recommendations that were honest, knowledgeable and extremely helpful. We didn't feel pressured in any way and were very pleased with the outc... Se mere
Very friendly, helpful staff. Nothing was a bother to them. All staff members had plenty of patience and very happy to explain the different benefits of their products.
My experience in the store with Amanda was very good the same as it was when I purchased a chair in 2024 with her help and understanding of what I needed. I don't receive delivery of my bed until ar... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om HSL Chairs - Newcastle-upon-Tyne
Skrevet af virksomheden
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Skrevet af virksomheden

- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
Kontaktoplysninger
Dutton Court, Chainbridge Road, NE21 5ST, Newcastle-upon-Tyne, Storbritannien
Bed kunder om at skrive en anmeldelse
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Everything beautifully explained
Everything beautifully explained, the size and type of chair that would be suitable for me by Suzanne.
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Outstanding experiencing with Alison @…
Outstanding experiencing with Alison @ The Newcastle store.
So knowledgeable, caring and kind to my mum.No sales push at all.
She put my mum at total ease.
She should be awarded as an outstanding member of your team ...Thank you Alison .
Good Customer Care
Tim introduced himself and was very knowledgeable about the products, which helped choose the right chair to suit the needs.
Suzanne made are experience very…
Suzanne made are experience very relaxed and explaining all the chair options for my father .
So knowledgeable
Newcastle efficient and professional
Staff at the Newcastle store were very welcoming and Amanda was extremely helpful and efficient and knowledgeable about the product. Delivery was timely and both Paul’s were professional and efficient
Two Pauls delivered my chair…
The two Pauls delivered my chair without fuss and set it up.
Very good experience at the show room
Very good experience at the show room, staff excellent. Good delivery, all the staff we dealt with were efficient and professional.
Helpful and knowledgeable
Visited HSL Chairs in Newcastle on 21st April looking to purchase a new Stressless Recliner. Greeted by Amanda who was very friendly and helpful in assisting me choose a chair to suit my needs. All in all a great experience and would certainly recommend without hesitation.
Excellent
Everyone in the showroom was very helpful, and no pressure to buy, Paul and Paul who delivered the chair were excellent, very polite and efficient when they carried the chair through some difficult twists to get it in the required room.
No pushy sales lady following you…
No pushy sales lady following you around - we could wander around at our own pace & look at all options.
When we asked for help a lovely lady named Alison came over. She was very helpful describing options that were available & also explained various ideas which would work for me.
A great experience with friendly & helpful staff.
Very helpful staff.
WE are sitting comfortably.... NOW!
Lee and Carl F arrived promptly, were polite and cheerful and had our 4 riser chairs assembled in no time at all. A brilliant team. Very pleased with HSL product quality and comfortable chairs. Sales folk in the showroom were great also.
Attentive
Attentive, professional. HSL look after their customers and are very friendly.
HSL Blaydon
HSL Blaydon. Looking for a riser recliner and our first port of call was HSL. The staff were very polite and unobtrusive, we were left to look at all the range and settled on a chair. We were shown different aspects and colour swatches of the chair I had chosen and sorted out everything in a short time. The chair was going to be about 5 weeks max but we actually received it in around 3 weeks. Thank you to Paul and Paul who came and delivered the chair and set it up. Can't thank the company enough. A pleasure from start to finish, thank you.
Very good company selling quality furniture.
My Mother was assisted by Charlie, he was professional, polite, patient and understanding. He was extremely knowledgeable. We waited 6 weeks for delivery which was well within given perameter. Both chairs were well worth waiting for, (made in the UK) and delivered by Terry and Paul whom were also very helpful. Would highly recommend this company.
Great product, wonderful staff
With old age two aspects of life have begun to annoy me. Shopping and accepting that I am getting old. Tuesday combined both. I was taken by my wife to look at rise and recline chairs. Your member of staff, Alison, at your Newcastle upon Tyne shop, calmly , efficiently and with great understanding demolished all my barriers and I wait the arrival of my new rise and recline chair.
Sales lady well informed on options to…
Sales lady well informed on options to fit our needs and was constructive in terms of assisting us to choose the chair selected.Good sales technique without pressure normally associated with this kind of purchase.
Craig and Jed delivery
Craig and Jed delivered our new 3 piece suite this morning from HSL. They arrived exactly on time and were very polite and took great care in delivering the suite placing each item where we wanted it in the room. They were very respectful of our property. Thank you to them both.
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