HSL Chairs - Newcastle-upon-Tyne Anmeldelser 

I was given expert help at HSL Gateshead by Tim in choosing the Stressless recliner that was right for me. Today the delivery was made in schedule by Craig Shane and I am delighted with the chair and the whole process through HSL.
A Nichols

Had a great experience at HSL looking for my ideal chair in the petite/small range. Alison was very welcoming and patient as well as being so knowledgeable about the full product range. It was very refreshing to find someone who was so helpful and at no time did I feel pressurised into making a quick decision or buying a particular product when I wasn’t sure. After sampling many chairs I settled on a super comfy Stressless recliner. A big thank you to Alison and Tim for making the whole process Stressless too – it’s very rare these days to find such impressive customer service.

Lovely experience from purchase of chair to delivery. Very friendly and welcoming staff.

We purchased our new suite from our HSL store at Blaydon and found Tim and all Staff very knowledgeable and friendly. From ordering to delivery everything went very smoothly and we were kept informed as to the delivery date. Newman and Alex were our delivery team today and we found them both to be as professional and friendly as the showroom staff. We would also like to give a special mention to the customer service team who were most helpful in resolving a problem that was solely made by ourselves. We would certainly not hesitate to recommend HSL.
Thanks again. Bill and Judith Johnson

Staff were most friendly and helpful and carefully made us aware of all the options possible when choosing an adjustable bed.

Staff in store were so helpful, the delivery team Paul D and Jon were amazing, friendly, helpful explaining the new furniture and how it works

Knowledgeable staff and swift action to resolve the problem

Very helpful , no pressure , identified our needs and steered us in the right direction
We bagged a bargain and ordered a discounted 2 seater

Amanda very pleasant to deal with, everything explained

Very good staff knowledgeable and welcoming

Friendly and attentive staff.
A good choice of chairs and time given to decide. No rush at all.
Coffee and biscuits were greatly appreciated too!

Very good service from Amanda in the showroom at Blaydon, Newcastle whilst selecting an HSL chair and the delivery team of Paul & Thomas were very polite and careful whilst delivery the chair today, July 26.

Friendly welcome from Tim. Showed us various chairs and styles. Explained sizes to suit us. Lots of different materials and colours to choose from.
Very helpful further discussions with Alison and Zac (as Tim not available) about price and delivery. A warm and friendly experience.

Friendly and knowledgeable salesman. No rush or pressure.He made the whole process easy .

Excellent service from Suzanne who explained how to judge the chairs and sofa we were looking for, according to our shape, weight etc. A pleasurable experience.

Quick and easy delivery and build from Chris & Terry.

The salesman was very helpful, allowing us to take the colour swatch book to my parents to ensure we got the best match to the existing suite.

Alex & Amanjit who delivered the chair were efficient, polite and very respectful.

Amanda and Suzanne from the Newcastle branch were extremely helpful with the purchase of my new chair. We made two visits to the store of about an hour each. We were not 'sold' to but offered help when we needed it and left alone to make my choice. I have nothing but praise for the whole experience.

A lovely welcome into the showroom. Amazing customer service from Vicki at Newcastle. She was so patient with my 95yr old mum. It took a while, and after her trying lots of chairs a decision was made. Vicki took the time to expedite the delivery and even made mum a cuppa whilst trying out the very good range of riser recliner chairs. Cannot thank her enough.

Everything beautifully explained, the size and type of chair that would be suitable for me by Suzanne.

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