From walking into the Chester store, right through to delivery, the service received from HSL has been exemplary. The furniture was bought for parents (in their 90’s) and the staff never rushed th... Se mere
Lokation
Skift lokationSealand Road, Unit 28, Greyhound Retail Park, CH1 4QG Chester, England, GB
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Se, hvad kunderne siger
Thank you to Florentine from the Chester Branch of HSL. Thank you for being so patient and for listening to our needs and matching them so accurately to the Ripley range. We didn't feel rushed or in t... Se mere
Libda our sales consultant was fantastic and went out of her way to help us find the right solution, there was no pressure to buy she encouraged us to take time to decide. When we realised the next da... Se mere
Excellent service in store, lots of information and choice to take in but the salesman Richard was wonderful. Great communication from them after ordering and pre delivery. The delivery guys Craig and... Se mere
Virksomhedsoplysninger
Om HSL Chairs - Chester
Skrevet af virksomheden
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Skrevet af virksomheden
- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe.
All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.
Kontaktoplysninger
Sealand Road, Unit 28, Greyhound Retail Park, CH1 4QG, Chester, England, Storbritannien
4,8
Fremragende
98 anmeldelser
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Great assistance at shop
Great assistance at shop. Purchase delivered ahead of expected time. Reasonable pricing for quality of purchase. Efficient delivery and set up.
26. februar 2026
Professional. Although I had a long wait for the…
Although I had a long wait for the delivery to the warehouse I was informed every step of the way. Margaret the sales assistant was extremely helpful and pleasant. Margaret phoned me about the delay and also when delivery was imminent. A message from delivery gave me a time slot & then gave me a within the half hour delivery time. The delivery guys were efficient, polite & friendly . Job well done ✅ P.S absolutely love my Stressless chair !
31. marts 2026
Excellent service
Excellent service from the Chester store. Chair was delivered before the estimated date and was put together quickly and efficiently by Ian & Paul, the delivery team.
13. marts 2026
Uopfordret anmeldelse
Efficient and helpful…
Paul D & Jon were efficient and helpful with my delivery. Thank you.
17. marts 2026
Uopfordret anmeldelse
Great expereance Margaret was wonderful…
Great expereance Margaret was wonderful helped when needed
9. marts 2026
Excellent service
Jack was excellent. We didn't feel rushed. Let us take our time in choosing our furniture. Delivery was also excellent 👌
27. februar 2026
My chair arrived today .
My chair arrived today .
The delivery men Ian & Paul were exceptional they did everything possible to make me feel comfortable . Very polite & lovely gentlemen A1 service .
13. marts 2026
Uopfordret anmeldelse
Stressless!
The experience was completely relaxing and stress less. The Salesman Jack was extremely helpful and nothing was too much trouble.No pressure at all.
27. februar 2026
Very good service
Very good service, we went to the Chester branch. We dealt with the manger and someone who was training. After deciding which we were having, we then went home to make sure it would all fit.
We returned the next day to confirm each had a coffee and a good sit around to make sure everything was as we like.
At no time did we fell rushed.
27. februar 2026
Linda was very helpful and informative
23. januar 2026
Uopfordret anmeldelse
Great range of furniture and great service
The store is very inviting and the room layouts with the sofas and chairs are inspirational. The staff were very friendly and helpful. Jo was our Comfort Specialist and was knowledgeable and enthusiastic about the company. A cup of coffee is a lovely touch as choosing the right chairs and sofas and upholstery is not a quick process! The range of furniture HSL offers is really good - and surprising if I’m being honest! The brands they have at the store were another surprise- in a good way. All in all a very nice experience.
4. februar 2026
Uopfordret anmeldelse
Delivery arrived before 11 am
Delivery arrived before 11 am, with a telephone call giving me an ETA of 20 minutes. The delivery men were Craig and Jed. They helped move a heavy easy chair out of the way for the new fireside chair, which I'm very pleased with. Very smart and comfortable.
3. februar 2026
Uopfordret anmeldelse
Beautiful quality Italian leather sofa/ cinema seat
We dropped into HSL on the way to DFS and we ended up buying a sofa there at HSL . Linda from the Chester store helped us. She was extremely knowledgeable, very helpful, not at all pushy but available and a delight to be served by. She is a credit to your company and we may well be back to order some more sofas very soon.
31. januar 2026
Uopfordret anmeldelse
Lee & Carl F delivered our new purchase…
Lee & Carl F delivered our new purchase to St Asaph efficiently and on time. Many thanks
26. januar 2026
Uopfordret anmeldelse
Excellent from start to finish
Excellent from start to finish, after visiting many different furniture stores the new HSL store in Chester was on a different level, lots of choice Richard was extremely helpful and knowledgable with no pressure, the sofas arrived in the given timescale and Lee & Carl F from the delivery team were excellent and a credit to HSL
26. januar 2026
Uopfordret anmeldelse
Amazing service from Margaret at HSL
Amazing service from Margaret at HSL. She was very friendly and patient, and made it easy for me to explain exactly what I needed. The bed is great quality, the new showroom is lovely, and all the staff were welcoming and friendly. A really pleasant experience – highly recommended!
17. januar 2026
Uopfordret anmeldelse
Excellent service & Product
I have been looking for a new sofa/s for a few months now and an occasional chair, I had seen the advert for HSL on TV and thought I would give it a go, I visited the store and was really surprised at the ranges both modern and traditional look, it is a new store on the retail park, very well laid out and very clean and tidy, spent quite a while with Richard the Manager who was very knowledgeable, and very helpful, had a lovely Hot Chocolate as well, by the time I had finished I had picked exactly what I wanted from their Italian range, looking forward to it being delivered in a few weeks, would not hesitate in recommending Richard and his team to all my friends, a very enjoyable experience 10/10
13. januar 2026
Uopfordret anmeldelse
Excellent service by HSL
We were welcomed warmly and Richard assisted us in a most professional manner.
He explained in great detail our options and this helped in our decision to buy the two chairs.
Brilliant throughout the process.
Would fully recommend HSL and their excellent staff.
13. januar 2026
Uopfordret anmeldelse
Very good communications and customer…
Very good communications and customer service
7. januar 2026
Uopfordret anmeldelse
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