From walking into the Chester store, right through to delivery, the service received from HSL has been exemplary. The furniture was bought for parents (in their 90’s) and the staff never rushed th... Se mere
Lokation
Skift lokationSealand Road, Unit 28, Greyhound Retail Park, CH1 4QG Chester, England, GB
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Se, hvad kunderne siger
Thank you to Florentine from the Chester Branch of HSL. Thank you for being so patient and for listening to our needs and matching them so accurately to the Ripley range. We didn't feel rushed or in t... Se mere
Libda our sales consultant was fantastic and went out of her way to help us find the right solution, there was no pressure to buy she encouraged us to take time to decide. When we realised the next da... Se mere
Excellent service in store, lots of information and choice to take in but the salesman Richard was wonderful. Great communication from them after ordering and pre delivery. The delivery guys Craig and... Se mere
Virksomhedsoplysninger
Om HSL Chairs - Chester
Skrevet af virksomheden
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Skrevet af virksomheden
- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe.
All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.
Kontaktoplysninger
Sealand Road, Unit 28, Greyhound Retail Park, CH1 4QG, Chester, England, Storbritannien
4,8
Fremragende
98 anmeldelser
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excellent staff at showroom visit
28. juli 2026
Staff knew their product and were both…
Staff knew their product and were both patient and helpful. Would recommend to friends
28. juli 2026
The staff couldn’t have been more…
The staff couldn’t have been more helpful. They helped me find what I needed without rushing me, Fallon was friendly, polite and professional, nothing was too much trouble. The whole experience from start to finish was great. I would highly recommend HSL
28. juli 2026
Uopfordret anmeldelse
Customer service
Customer service. Friendly but not over the top.
Plus the chair sold itself.
18. juli 2026
Fantastic Customer Service!
From the moment my wife and I walked into the store, we couldn’t have been made to feel more welcome by the lovely staff! The offer of a complimentary tea or coffee whilst we browsed was most welcome, which we enjoyed whilst trying out several sofas and chairs. The staff left us to browse at our leisure, but were always at hand when we needed assistance and were extremely helpful and knowledgeable. We’d initially walked in just to browse, but ended up walking out having placed an order for two Ercol sofas! I really couldn’t recommend HSL more highly and would like to thank them for their service and hospitality!
13. juli 2026
Friendly help full staff not to pushy
13. juli 2026
Excellent service from staff at Chester…
Excellent service from staff at Chester branch and friendly. very pleased with the rise and recline chairs that we purchased, Delivery time was very reasonable and advised time and date of delivery, Delivery went smoothly and on time.
30. maj 2026
Uopfordret anmeldelse
Excellent customer service
No pushy sales person, great products caring, patient friendly member of staff (lovely Carol in the Chester store)
3. juli 2026
Stressless Armchair
Nice service from fallon and makes a lovely cuppa
17. juli 2026
Uopfordret anmeldelse
Caring, well skilled and helpful
Amy and all the staff at Chester were very caring and helpful. I had already got a good idea which chair I wanted so that made things easy. However everyone was very friendly and it was a pleasure to meet them all.
There was a slight hiccup about delivery but this was dealt with very professionally by the Head Office.
I am absolutely delighted with my chair and would recommend HSL to everyone.
2. juli 2026
Friendly helpful efficient.
2. juli 2026
Uopfordret anmeldelse
Excellent
Excellent. Arrived when they said it would so no hanging round and Paul and Sean took great care. Definitely recommend
22. juni 2026
Uopfordret anmeldelse
A good ecperience
The staff were really helpful and made good suggestions. Another plus was the, ease you could tailor your needs within each range
10. juni 2026
Excellent and friendly service
Excellent and friendly service from Fallon in Chester. Just wished HSL offered its own in-house recycling of old furniture when they deliver new items.
20. maj 2026
The friendliness and professionalism of…
The friendliness and professionalism of the staff, and of course the chairs. I went in looking for a stressless recliner and bought a Himolla instead.
11. maj 2026
good service from David and Fallon
good service from David and Fallon - In particular David went extra mile to find me the chair I wanted with delivery within a few days.
This was important to me as other stores I tried gave me 10 weeks delivery
so many furniture outlets don’t carry stock to reduce working capital however many buyers like myself don’t want to wait forever for furniture we have chosen - this time you win because you had the stock - well done
18. maj 2026
Uopfordret anmeldelse
Delighted with our furniture
Delivery was on time, Chris and Terry were very efficient and friendly, told us how long assembly would take, and left all furniture in place. All packaging was removed. The furniture is comfortable solid and well made, we are delighted with our new furniture!
6. maj 2026
Uopfordret anmeldelse
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Terrible company
Terrible company, management was terrible and stuck up.
1. april 2026
Uopfordret anmeldelse
Besvarelse fra HSL Chairs - Chester
Good afternoon,
Thank you for your review.
I am sorry to hear that you have not had a positive experience.
If you would be kind enough to email me with your order details so that I can look into your concerns.
Kind Regards,
Simon
Customer Care Team Leader
simon.watson@hslchairs.com
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