Exactly as shown .pretty fast shipping.I didn't receive the first order so I'm asking for a refund on that but the 2 in the second package are perfect.Im 40 inches at hip and got size L.
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
J’ai reçu trois soutien-gorge que j’adore. Ajustement parfait, grande qualité du tissus, très,très féminin, enfin impeccable. J’ai recommandé votre site à mes amies et les femmes de ma famille. Vraim... Se mere
Virksomheden har svaret
When my order wasn’t delivered the first time, I was worried they wouldn’t follow through. But their customer support was excellent and they replaced them right away and required verification of deliv... Se mere
Virksomheden har svaret
I received my order in good time, however I realised I had ordered the wrong size and I have had no luck in reaching customer service. I have tried their chat function and no response, I have emailed... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om HSIA
Skrevet af virksomheden
At HSIA, we understand how challenging it can be to find the perfect fit for your lingerie. That’s why we specialize in designing bras specifically for women with fuller busts. We focus on delivering the perfect balance of comfort, support, and style, ensuring that every product meets your needs. With our expertise, you can trust that you’ll enjoy a flawless fit and unparalleled comfort every time. At HSIA, we are committed to helping you feel confident, comfortable, and fully supported.
If you have any questions about your order, shipping, or need assistance with returns or exchanges, or if you’d like to share any feedback or suggestions, feel free to contact us at service@hsialife.com / hsialife@outlook.com.
Kontaktoplysninger
348 Kwun Tong Road, 6/F, Manulife Place, Kowloon, 999077, Hongkong, Hong Kong
- service@hsialife.com / hsialife@outlook.com
- hsialife.com
3,9
God
322 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
pros and cons
I got my stuff fast, and for cheap. They cater to the larger bra sizes. I think the only real issue they need to work on is their exchange process, more specifically there email response time as it had taken them over a week to reply. Other than that they were understanding and willing to help with any problems
3. oktober 2025
Uopfordret anmeldelse
Besvarelse fra HSIA
Thank you so much for taking the time to share such heartfelt feedback—your words truly touched us.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful that our designs resonated with you in such a meaningful way.
It truly warms our hearts to know that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and care into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and vibrant every day.
If you have any questions or need further assistance, please feel free to reach out to us at:
📩 service@hsialife.com
📩 hsialife@outlook.com
With gratitude,
The HSIA Team
Super super helpful staff
Super super helpful staff, detailed and friendly!!
28. september 2025
Uopfordret anmeldelse
Besvarelse fra HSIA
Thank you so much for taking the time to share such heartfelt feedback—your words truly touched us.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful that our designs resonated with you in such a meaningful way.
It truly warms our hearts to know that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and care into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and vibrant every day.
If you have any questions or need further assistance, please feel free to reach out to us at:
📩 service@hsialife.com
📩 hsialife@outlook.com
With gratitude,
The HSIA Team
I have not received my order and have…
I have not received my order and have reached out several times with no success. I paid for my merchandise a month or more ago. The company has poor business tactics and I will continue to leave a negative review until my issue is resolved .
9. oktober 2025
Uopfordret anmeldelse
Besvarelse fra HSIA
Dear Customer,
Updated October 27
Please accept our apologies for the interruption.
This is a follow-up from the HSIA Intimates Customer Service team regarding your September order HSIA11372990.
As you may recall, due to an issue with our USPS account that caused the original package to be undeliverable, we promptly re-shipped your order for you. To ensure a safer delivery, we sent it in two separate packages.
According to the latest tracking information, both replacement packages now show as "Delivered".
Package 1: 9212490217016400121477 - Delivered on October 16
Package 2: 4PX3002098711674CN - Delivered on October 21
Could you please kindly confirm if you have received both parcels safely?
Your feedback is crucial to us, as it will help us close this case and ensure you are fully satisfied.
If you have not received them, or if there is anything else we can assist you with, please let us know immediately.
Thank you so much for your patience and cooperation.
_____________________________________________________________________________________
We sincerely apologize for the inconvenience caused by the recent "False Postage" notice from USPS and any unexpected request for additional postage.
This issue resulted from a technical error during USPS's recent system upgrade, which mistakenly flagged valid shipping labels. Please note that this fee is not charged by us—your order already included full shipping coverage.
We are aware that USPS processed a large volume of packages affected by internal technical issues between the 11th and 17th, which has led to delayed tracking updates or incorrect statuses for some orders. While some packages may gradually update, others might still show requests for additional postage.
However, USPS has confirmed that all packages shipped from September 19th onward are tracking normally. You do not need to pay any extra fees. If the original package still requires payment, you may simply refuse delivery.
Our customer service team has already replied to you via email with a proposed solution.
Please kindly refer to our latest email sent on October 8th and October 11th at for the most accurate information.
Could you please check your inbox and spam folder for messages from service@hsialife.com and let us know your decision at your earliest convenience?
We truly appreciate your patience and understanding.
Sincerely,
The HSIA Team
Never Again
I ordered a bra on 14th September and on the 19th, USPS notified me that Hsia hasn't paid for the postage and they wouldn't be able to deliver. Once they responded - 5 days later - Hsia blamed an update at USPS, but I know my postal carrier, and that doesn't appear to have been true. Hsia offered to re-send the bra, and 14 days later, it's out for delivery. From order to delivery, it's been almost a month.
They shifted blame, were so slow to respond I nearly reported them for fraud, and then showed no urgency whatsoever to correct the problem. This was both my first and last order.
14. september 2025
Uopfordret anmeldelse
Besvarelse fra HSIA
Dear Customer,
Thank you for reaching out to us.
To help us quickly locate your order and address your concerns, could you please provide the following information:
Order Details:
Website where you placed the order
Order number
Recipient's full name
Tip: You can find these details in your email confirmation. Alternatively, you may provide this information by updating your Trustpilot review or by clicking the link we previously sent you via Trustpilot.
Previous Communication:
Have you previously contacted our customer service team at service@hsialife.com? If so, please share the email address you used, and we can provide you with documented evidence of our correspondence with USPS regarding this shipping issue.
We understand your frustration regarding the recent shipping irregularities. Please note that this issue was caused by a technical error during USPS's internal system update, which incorrectly flagged valid shipping labels. This was not a merchant issue, and no additional postage fees were charged by us – your original order included full shipping costs.
We want to assure you that USPS has confirmed all packages shipped since September 19th are tracking normally, and no extra postage is required.
We take our responsibility to customers seriously. Recent global shipping challenges, including customs delays and carrier disruptions, have affected many merchants. We are committed to ensuring you receive your package or, if that is not possible, providing a fair solution and appropriate compensation.
Thank you for your cooperation. We look forward to resolving this for you promptly.
Sincerely,
The HSIA Team
I never received my product when I…
I never received my product when I checked the tracking the United States Postal Service reported it as a counterfeit shipping label. I am waiting to hear back from customer service to see if I can get a replacement or a refund.
17. september 2025
Besvarelse fra HSIA
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced.
Our customer service team replied to your inquiry on October 6 at 21:41:13. Could you please check both your inbox and spam folder for our response?
To ensure smooth communication going forward, we recommend:
✅ Adding our email address [service@hsialife.com] to your contacts or safe sender list
We sincerely apologize for the inconvenience caused by the recent "False Postage" notice from USPS and any unexpected request for additional postage.
This issue resulted from a technical error during USPS's recent system upgrade, which mistakenly flagged valid shipping labels. Please note that this fee is not charged by us—your order already included full shipping coverage.
We are aware that USPS processed a large volume of packages affected by internal technical issues between the 11th and 17th, which has led to delayed tracking updates or incorrect statuses for some orders. While some packages may gradually update, others might still show requests for additional postage.
However, USPS has confirmed that all packages shipped from September 19th onward are tracking normally. You do not need to pay any extra fees. If the original package still requires payment, you may simply refuse delivery.
Our customer service team has already replied to you via email with a proposed solution.
Please kindly refer to our latest email sent on September 30th at 09:04 AM for the most accurate information.
Could you please check your inbox and spam folder for messages from service@hsialife.com and let us know your decision at your earliest convenience?
We truly appreciate your patience and understanding.
Sincerely,
The HSIA Team
Beautiful product super easy to shop
It was easy to shop on this site I had sizes and types all in easy format it showed all that was available at the time. Made shopping a pleasant experience.
14. september 2025
Besvarelse fra HSIA
Thank you so much for taking the time to share such heartfelt feedback—your words truly touched us.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful that our designs resonated with you in such a meaningful way.
It truly warms our hearts to know that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and care into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and vibrant every day.
If you have any questions or need further assistance, please feel free to reach out to us at:
📩 service@hsialife.com
📩 hsialife@outlook.com
With gratitude,
The HSIA Team
Unfortunate.
Still have not received one of my items. It was shipped separately and the tracking has not been updated since September 23rd. It is now the 28th.
15. september 2025
Besvarelse fra HSIA
Dear Customer,
We sincerely apologize for the inconvenience caused by the recent "False Postage" notice from USPS and any unexpected request for additional postage.
This issue resulted from a technical error during USPS's recent system upgrade, which mistakenly flagged valid shipping labels. Please note that this fee is not charged by us—your order already included full shipping coverage.
We are aware that USPS processed a large volume of packages affected by internal technical issues between the 11th and 17th, which has led to delayed tracking updates or incorrect statuses for some orders. While some packages may gradually update, others might still show requests for additional postage.
However, USPS has confirmed that all packages shipped from September 19th onward are tracking normally. You do not need to pay any extra fees. If the original package still requires payment, you may simply refuse delivery.
Our customer service team has already replied to you via email with a proposed solution.
Please kindly refer to our latest email sent on September 30th at 09:04 AM for the most accurate information.
Could you please check your inbox and spam folder for messages from service@hsialife.com and let us know your decision at your earliest convenience?
We truly appreciate your patience and understanding.
Sincerely,
The HSIA Team
Besvarelse fra HSIA
Thank you so much for taking the time to share such heartfelt feedback—your words truly touched us.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful that our designs resonated with you in such a meaningful way.
It truly warms our hearts to know that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and care into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and vibrant every day.
If you have any questions or need further assistance, please feel free to reach out to us at:
📩 service@hsialife.com
📩 hsialife@outlook.com
With gratitude,
The HSIA Team
You can't be serious
You can't be serious, asking me for a review?! I spent $90 and I never received my product. I was sent an email informing me that my package was lost. And never received any additional notice. Im completely pissed and will never shop here again!
19. september 2025
Besvarelse fra HSIA
Dear Customer,
We sincerely apologize for the inconvenience caused by the recent "False Postage" notice from USPS and any unexpected request for additional postage.
This issue resulted from a technical error during USPS's recent system upgrade, which mistakenly flagged valid shipping labels. Please note that this fee is not charged by us—your order already included full shipping coverage.
We are aware that USPS processed a large volume of packages affected by internal technical issues between the 11th and 17th, which has led to delayed tracking updates or incorrect statuses for some orders. While some packages may gradually update, others might still show requests for additional postage.
However, USPS has confirmed that all packages shipped from September 19th onward are tracking normally. You do not need to pay any extra fees. If the original package still requires payment, you may simply refuse delivery.
Our customer service team has already replied to you via email with a proposed solution.
Please kindly refer to our latest email sent on September 25th at 16:03 (4:03 PM) for the most accurate information.
Could you please check your inbox and spam folder for messages from service@hsialife.com and let us know your decision at your earliest convenience?
We truly appreciate your patience and understanding.
Sincerely,
The HSIA Team
Good bras and great customer service
The bras themselves are very nice but what I find most amazing is the customer service. I reached out for an exchange and it was handled amazingly. Though the sizing guidelines lead me to choose the wrong size, I was able to get well fitted garments with a little back and forth messaging. Everything was clear and easy!
23. september 2025
Uopfordret anmeldelse
Besvarelse fra HSIA
Thank you so much for taking the time to share such heartfelt feedback—your words truly touched us.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful that our designs resonated with you in such a meaningful way.
It truly warms our hearts to know that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and care into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and vibrant every day.
If you have any questions or need further assistance, please feel free to reach out to us at:
📩 service@hsialife.com
📩 hsialife@outlook.com
With gratitude,
The HSIA Team
Great fit purchase
I have been purchasing these amazing Bras for the last few years. It is a product that I will continue to use for years to come. They are beautiful well detailed, comfortable and hold my large breast up looking nice under my clothing. Also you have a great selection of sizes to fit the overall women. Thank you for being my brand of choice
23. september 2025
Uopfordret anmeldelse
Besvarelse fra HSIA
Thank you so much for taking the time to share such heartfelt feedback—your words truly touched us.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful that our designs resonated with you in such a meaningful way.
It truly warms our hearts to know that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and care into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and vibrant every day.
If you have any questions or need further assistance, please feel free to reach out to us at:
📩 service@hsialife.com
📩 hsialife@outlook.com
With gratitude,
The HSIA Team
ORDER NOT RECIEVED!!
I ordered from your website but it cannot be delivered due to a postage payment that has to be made by HSIA.. please make the payment so I may receive my package !! Attached is the usps message on the tracking website “USPS has not received a postage payment for your item. As of September 21, 2025 at 10:32 pm, it is being held awaiting payment and cannot be processed. If the postage is received, the package will be delivered to the recipient; otherwise the package will be considered Postal Service property under USPS regulations and will not be delivered.”
My order number is
ORDER HSIA11373298
And recipient name is Mariam Quraishi/Erum Malik
I have replied to the email sent to me and am waiting for a response which I still
Have not gotten regarding my issue.. please refer to my response and get back to me and let me know what Is happening with my order.
I would like you to resend the order to the following address
Erum Malik
40 HAWKES CLOSE
IRVINGTON, NY 10533-2419
United States
Send me the new tracking number as well
Yes I have received the email
22. september 2025
Uopfordret anmeldelse
Besvarelse fra HSIA
Dear Customer,
10/07 Updated
Thank you very much for your feedback.
If you have any questions about your new package, please don’t hesitate to contact us by email. We’ll do our best to respond within 24–48 hours.
Thank you for giving us the opportunity to make things right — we truly value your trust.
Our primary email: service@hsialife.com
Backup email: hsialife@outlook.com
Live chat: On the bottom left of our website https://www.hsialife.com/, there is a chat button (not always online, so email is the more reliable option).
Sincerely,
The HSIA Team
Said delivered in Chino
Said delivered in Chino, CA. today. I DONT LIVE THERE. SO DELIVERED TO WRONG ADDRESS. NOT HAPPY. HOW DO I GET MY CREDIT?
19. september 2025
Besvarelse fra HSIA
Dear Customer,
Please accept our sincere apologies for the inconvenience you have recently experienced with your order.
This issue was caused by a technical upgrade within the USPS standard shipping system, which led to printing and scanning errors. As a result, their automated system was unable to correctly match addresses with corresponding orders, leading to widespread delivery confusion.
Please note that this was not an issue specific to our store — many other brands using USPS standard shipping have also been affected by these large-scale delivery errors.
We have been in contact with USPS and can confirm that the technical issue has been resolved between September 19 and 20.
Our customer service team has already replied to you via email with a proposed solution. Could you please check your inbox and spam folder for messages from service@hsialife.com and let us know your decision at your earliest convenience?
We truly appreciate your patience and understanding.
Sincerely,
Hsia Team
My package says it’s delivered to my…
My package says it’s delivered to my mailbox and is not there. Needed package for my birthday
15. september 2025
Besvarelse fra HSIA
Dear Customer,
We are writing to sincerely apologize for the inconvenience you have experienced with your recent order.
Here is a summary of the situation and the steps we are taking to resolve it promptly:
We have noted that your USPS package (#9200190381925316000029) was marked as delivered on September 16.
As some time has passed since the delivery date, it is possible the package may have been mistakenly taken by someone else.
To make things right, we would like to offer the following:
1. Expedited replacement: We will promptly reship your order via a 3–5 business day delivery service.
2. Complimentary birthday gift: As a gesture of apology and to celebrate your birthday, we will include a special compensation with your replacement order.
Please check your email inbox for a message from service@hsialife.com as soon as possible. Kindly confirm whether you agree to the reshipment so we can proceed without delay.
Once again, we deeply regret any frustration this situation has caused.
We wish you a wonderful birthday in advance and hope you enjoy many happy and peaceful days ahead.
Thé quality of the product is always…
Thé quality of the product is always « what you see is what you get »…
22. september 2025
Besvarelse fra HSIA
Thank you so much for taking the time to share such heartfelt feedback—your words truly touched us.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful that our designs resonated with you in such a meaningful way.
It truly warms our hearts to know that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and care into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and vibrant every day.
If you have any questions or need further assistance, please feel free to reach out to us at:
📩 service@hsialife.com
📩 hsialife@outlook.com
With gratitude,
The HSIA Team
Fool-proof confidence boost!!
This is the first set of nice bras I ordered after having my two children and I was super nervous about finding the right fit since my body had changed so much. After measuring completely wrong the first time, I was able exchange and they allowed me to try on TWO different sizes to make sure I got the right fit. I am so grateful for the kindness of the HSIA and their willingness to help every step of the way. I am extremely happy and feel 100% more confident when I go out, knowing the fit is not only correct, but actually flattering!
19. september 2025
Uopfordret anmeldelse
Besvarelse fra HSIA
Thank you so much for taking the time to share such heartfelt feedback—your words truly touched us.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful that our designs resonated with you in such a meaningful way.
It truly warms our hearts to know that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and care into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and vibrant every day.
If you have any questions or need further assistance, please feel free to reach out to us at:
📩 service@hsialife.com
📩 hsialife@outlook.com
With gratitude,
The HSIA Team
Los pedidos llegan muy rápidos y las…
Los pedidos llegan muy rápidos y las lencería de muy buena calidad los diseños son hermosos ☺️
19. september 2025
Besvarelse fra HSIA
Muchas gracias por tomarse el tiempo para compartir sus comentarios tan sinceros; sus palabras nos conmovieron profundamente.
En HSIA, nuestra misión siempre ha sido crear lencería que haga que cada mujer se sienta reconocida, apoyada y empoderada. Estamos profundamente agradecidas de que nuestros diseños hayan tenido un impacto tan significativo en ustedes.
Nos conmueve saber que nuestro enfoque en la comodidad, el soporte y la ropa sin costuras las ha ayudado a sentirse más seguras y fuertes. Es precisamente por eso que ponemos tanto amor y cuidado en cada pieza que creamos.
Gracias por formar parte de la familia HSIA. Estamos deseando seguir creando prendas que las ayuden a sentirse seguras y vibrantes cada día.
Si tienen alguna pregunta o necesitan más ayuda, no duden en contactarnos a:
📩 service@hsialife.com
📩 hsialife@outlook.com
Con gratitud,
El equipo de HSIA
Very Nice lingerie fits well
10. september 2025
Besvarelse fra HSIA
Thank you so much for taking the time to share such heartfelt feedback — we are truly moved by your words.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful to know that our designs have resonated with you in such a meaningful way.
It means the world to us to hear that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and attention into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and uplifted every day.
With gratitude,
The HSIA Team
Communication is key in any successful…
Communication is key in any successful business and I think they respond to emails in a timely manner.
10. september 2025
Besvarelse fra HSIA
Dear Customer,
We are truly sorry for the inconvenience you have experienced. Please know that we fully understand your frustration, and we sincerely apologize for any stress or concern this situation has caused.
Here is a summary of the steps we’ve taken to resolve this:
Our customer service team arranged for your package to be resent this past Tuesday.
It’s possible that our reshipment notification email was mistakenly sent to your spam folder. We apologize for this oversight.
We have updated your tracking information. Your new tracking number is: 4PX3002025980630CN.
You can check the status of your shipment using this link: Track Your Package.
The estimated delivery time is 5–9 business days. Please ensure your phone is kept accessible so the carrier can reach you if needed.
We are hopeful that this delivery will be successful.
To prevent future communication issues, we recommend:
Adding our email address, service@hsialife.com, to your contacts or safe sender list.
Searching for our email directly in your mailbox to ensure our messages are not filtered as spam.
We greatly appreciate your patience and willingness to give us another opportunity to make things right. Please note that while we strive to respond to all inquiries within 24–48 hours on business days, response times may occasionally be longer during holidays, weekends, or peak seasons.
Thank you for your feedback—it helps us improve our service and support.
Besvarelse fra HSIA
Thank you so much for taking the time to share such heartfelt feedback — we are truly moved by your words.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful to know that our designs have resonated with you in such a meaningful way.
It means the world to us to hear that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and attention into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and uplifted every day.
With gratitude,
The HSIA Team
Dette er Trustpilot
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.