HSA Bank Anmeldelser 79

Absolutely horrible customer service. I switched jobs, and needed to update my email address, but couldn't do it because I couldn't get into the account to see the information needed to verify my identity. Now I am completely locked out of my account and no amount of personal information will satisfy their "security protocols." Several hours on the phone with CS and I am still locked out.

HSA Bank relies heavily on poor AI technology. When you call the support number they have you talking to an AI agent who's recorded voice sounds like a poor connection over cellular. You explain the issue and all it says is let me check my system. Please wait. Then when it transfers you it takes at least 10 mins before you get a live agent and have to answer all of the security questions and restate the issue again. HSA Bank is the most difficult company to work with to get reimbursed for medical expenses with your own money.

Ridiculous hold times

Called to cancel one of my claims. It took over 40 minutes just to request!! . Now I have to call them back to confirm with a different team and has already been on hold for 12 minutes. Be prepared with some reading or work before you call them. The worst system ever.

The website, app, and support all stink. I have been trying to liquidate my remaining invested funds into cash so I can transfer it to a better HSA account elsewhere. But there website/app fail at this task. I have spoken with numerous agents and supervisors. All they do is apologize and say it can take three days to fix. Weeks have gone by. They say that there is no way for me to speak with the "investment team" (looks like a company called DriveWealth; no phone number). I have filed complaints with the Office of the Controller of the Currency and with FINRA for this "denial of access" to my funds.

0 stars
Customer service is terrible
Verification must be done over and over
If the phone hangs up 'or disconnects' they never call you back
It is impossible to speak to a supervisor, and when a supervisor call back is requested, it never happens
Answers from representatives are not consistent
The HSA side and the COBRA side are 2 separate entities and they do not communicate with each other
While they will take your money immediately for transfer, for certain activities they only accept US mail and only checks sent by US mail - especially when it benefits them and not the customer
Extremely unhelpful
Charge fees for everything including keeping an HSA account; they charged me 10% of the money I had in the account to keep the account open every month, and it was a very difficult process to move my money out of their institution - I am still waiting for it to happen
Papers sent to them do not seem to arrive

They use to be the best for HSA’s but they got greedy and removed Schwab to collect more fees. The change was not thought out well or planned. I’ve closed my account and moved to a better option.

Requested an amount of $297 in check be mailed to me. No check. No check. They assured me multiple times this was on USPS. After a few weeks of waiting, I had HSA void the check because I didn't want to risk "USPS" giving my money to somebody else. HSA told me twice, two different times, it was voided. Well over a month later the money is STILL not back in my account. So they lied saying USPS lost it because they definitely sent it as I received it AFTER requesting it to be voided date showed written AFTER they said USPS lost it. Now after voiding, about a month and a half later, the money has NOT been returned to my account. This is MY money for MEDICAL expenses.

worst bank I've ever dealt with, surprised they are still in business. Customer service straight up hung up on me and I hope no companies keep business with them for the sake of the employees' mental health.

The worst bank ever…. Terrible service and I coil wrote a novel i the repeated cluster messes I have encountered with them. Yes, tax conservations, and system limitations are a complex component of HSA administration, but these folks are SLOW and I am convinced they generate revenue from “float” time on consumer transactions and high account fees. Go somewhere elae if ou are considering an HSA

Horrible customer service! Unable to get responses or talk to upper management concerning contribution errors.

We will be leaving this company very soon.

Genuinely HATE this bank. Wish I could give it 0 stars for the wort platform to exist. Both cash and investment options suck. My prior employer clearly hated the staff so much that they transitioned us from Schwab to HSA Bank. Rollover is a nightmare. They say no fees but do in fact have fees. They are unwilling to assist and initiate transfers or work with other custodians.

Bottom tier customer service period. If you contact their email, you get an automated response to call them. If and when you get through on the phone, nobody knows anything about anything. Every interaction with their customer service is horrible.

My company moved our FSA to HSA Bank recently. That's where nightmare starts. This bank seems knows nothing about FSA expenses and require card holder to provide EVETYTHING to prove the expense is legit... From ER visit to pediatric office visit, from annual physical to prescription purchase... when I called their customer service to complain, their response was rude and irresponsible! They said those documents were requested by IRS and my employer which are lies!! employers, if you hate your employee, please use services from this bank.

Enrolled Dec 2025, called because card had not arrived. Was offered to get a replacement, that it would take 10-14 days. I asked if the original one might be delayed and requested the lady NOT send replacement that I would wait. Sure enough the card arrived, I tried using and was denied benefits. I called again, it was explained that the card could not be used because it was replaced. To wait for new one. Well, waited and nothing happened called again. Was told they couldnt expedite a card, but would send checks. No one uses checks. I called again today, to be told card was mailed in Feb that it might be lost again, they would request a replacement to wait another 10-14 business days, then another 7 days after receipt to use the card. It is middle of march and I cant get meds, or healthcare - so I asked to speak with a manager (escalate) they transferred me to an automated survey and disconnected my call!!!!!!!! Horrible customer support.

Claims processing is terrible. If you call them regarding a problem, they have no answers and give you the runaround. Worst vendor I've ever dealt with for HRA claims.

Customer service is horrible. Half of them dont understand English and the rest cant do anything but read from a manual. Had no way to use my fsa in time so they basically stole 1200$. Won't ever use this company in the future.

The bank allowed a large amount of non-medical expenses to come through on my debit card that I did not make. Communicating with them about how to file a dispute of these transactions is nothing short of dismal and pathetic. They have made it clear that they do not have, nor wish to implement, a valid system by which customers can dispute charges. This is costing me almost $700 so far - on a medical expense account no less - DO NOT DO BUSINESS WITH THIS BANK!

Money stolen from my HAS account, some $18k, in early January 2026. As to today 3/7/26 no resolution. Most concerning!
In addition, they cannot reinstate me into online access of my account. Each failed phone call last 30-60 minutes. Their system, not the employees, is wasteful and stressful. It makes me feel as if I stole the money not the thief. Look elsewhere for a more user-friendly vendor.

Do not appreciate speaking with a person I cannot understand, who is not helpful at all or able to resolve my issue and hold time was ridiculous. Don't care what rates are, not worth it. Will be closing this account.

The worst experience ever!!!! App does not work, website does not work, cannot submit expenses. Call support and all they can say is that the system is down everytime I call. How is someone suppose to get their money when the sites never works?