Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Would NOT recommend. I ordered bridesmaid dresses through Boohoo via Hoxton Gal, but the order arrived a week late, meaning we missed the deadline to try them on. I returned the full box in its... Se mere

Bedømt til 1 ud af 5 stjerner

I haven't received my goods, I have tried to contact them several times, email, online chat, online message. No response from anyone, worst customer service I have experienced in a long time. They ha... Se mere

Bedømt til 5 ud af 5 stjerner

I needed some help regarding my lost package and Haxton Gal helped me a lot. They went an extra mile and posted my parcel to Klass, which was sent to them mistakenly because of Debenhams fault. I real... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

So happy with the Hoxton gal’s customer service, what a great experience after problems with another online company. I am really pleased the way my query was dealt with by Asli, who responded promptly... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Tøjbutik

Skrevet af virksomheden

Hoxton Gal elegantly combines the classical chic and the modern sophistication every woman seeks in their daily life. With a young and fresh approach in mind, we introduce playful flairs of wild prints to timeless class.


Kontaktoplysninger

2,9

Middel

TrustScore 3 ud af 5

163 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 60 % af deres negative anmeldelser

Svarer typisk inden for 1 måned

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Great Service!

I have ordered many styles from Hoxton Gal and they are always perfectly described, true to size with delivery on time. Thank youuu! 😍😍

24. august 2023
Uopfordret anmeldelse
Hoxton Gal-logo

Besvarelse fra Hoxton Gal

Hi Yeliz, Thank you so much for sharing your lovely review! Happy future shoppings! :) -Hoxton Gal Team

Bedømt til 5 ud af 5 stjerner

Gorgeous dress!!!☺️ It arrived promptly…

Gorgeous dress!!!☺️ It arrived promptly and I had so many compliments when I wore it and it had a very flattering shape. Really happy.

28. august 2023
Uopfordret anmeldelse
Hoxton Gal-logo

Besvarelse fra Hoxton Gal

Hi Seval, We are so pleased you are happy with your dress! Happy future shoppings! :) - Hoxton Gal Team

Bedømt til 5 ud af 5 stjerner

Great customer service from Asli

Has to chase a refund having returned a dress and not receiving confirmation of return or refund. Asli dealt with my query and was super helpful and friendly.

24. august 2023
Uopfordret anmeldelse
Hoxton Gal-logo

Besvarelse fra Hoxton Gal

Hi Phoebe, This is great to read! We are always here to help with anything you need! :) - Hoxton Gal Team

Bedømt til 5 ud af 5 stjerner

Great customer service

Had to chase my delivery, Asli was very helpful and kept me informed. The dresses finally arrived and I love them. Well made and reasonably priced

17. august 2023
Uopfordret anmeldelse
Hoxton Gal-logo

Besvarelse fra Hoxton Gal

Hi Amanda, Thank you so much for taking the time to leave your positive review. Happy future shoppings! :) - Hoxton Gal Team

Bedømt til 3 ud af 5 stjerner

Little disappointed

Ordering and delivery was easy and prompt , however the style of shirt/blouse was incorrect and not as selected it was the same colour. Due to the fact i required for weekend no time to send back .

4. august 2023
Hoxton Gal-logo

Besvarelse fra Hoxton Gal

Hi Judith, Please accept our apologies for this confusion. We are so sorry to hear this. Our CX team will get in touch with you asap. We are always here to help you. - Hoxton Gal Team

Bedømt til 1 ud af 5 stjerner

Long delivery.

1. Site has no information about material item is made of.
2. Site gives wrong delivery information. Instead of 4 - 5 working days my delivery took 8 working days. I ordered my item on 25/06/2023 and recieved on 05/07/2023.
Instead of saying: "Please note that we cannot guarantee that you will receive the goods within such estimated delivery times." company should estimate delivery time as 7 - 8 working days.

24. juni 2023
Hoxton Gal-logo

Besvarelse fra Hoxton Gal

Hi Olga,

We are so sorry to read you are disappointed. We can totally understand your frustration here. We ship all orders in 24hrs after they have been placed with 48hrs service of Royal Mail. 96% of the orders arrive in 2-3 business days, however, due to external reasons they might get delayed. Unfortunately, as we rely on external delivery companies, we can only indicate the estimated delivery times as a guideline.

For any queries about products, please feel free to reach out to our CX team via orders@glrfashion.com. We are always ready to help you with sizing, product info, shipping times, and more! Because your satisfaction is highly important to us.

Have a lovely day!

Thanks,
Hoxton Gal Team

Bedømt til 3 ud af 5 stjerner

Good customer service.

Unfortunately I wasn’t sent the correct order. I ordered 3items 2 were correct and the 3rd wasn’t what I’d ordered and i was sent a duplicate of one of the other items in the order. The problem was resolved quickly and a refund was issued along with a free returns label for the incorrect item but sadly the missing item wasn’t available for the event I had purchased it for.

5. juni 2023
Hoxton Gal-logo

Besvarelse fra Hoxton Gal

Hi Lucy, We are so sorry to read this. Please accept our apologies for this confusion. I can see that we have been in touch with you via email. Please let us know if you need a replacement for the missing item. We'd be happy to ship it asap. Because, your satisfaction is highly important to us! - Hoxton Gal Team

Bedømt til 5 ud af 5 stjerner

My experience with the Hoxton gal’s customer service

My experience with the Hoxton gal’s customer services has been great. I am really pleased the way my query was dealt with by Asli. A great person who responded to me without any delay and resolved my query quickly. I wish all companies have such great people in their customer services. Thank you Asli at Hoxton Gal!

12. juni 2023
Uopfordret anmeldelse
Hoxton Gal-logo

Besvarelse fra Hoxton Gal

Hi Rabia, This is brilliant to read, thank you for taking the time to leave a review. We will pass your feedback onto her! :) - Hoxton Gal Team

Bedømt til 1 ud af 5 stjerner

No return label for items that were…

No return label for items that were full price but had discount code applied. I'll be returning both items just to make shipping cost worthwhile

20. april 2023
Hoxton Gal-logo

Besvarelse fra Hoxton Gal

Hi Claire,

We are so sorry to hear this. Unfortunately our free return service is only valid for full price items. You can find our return policy here --> https://hoxtongal.co.uk/pages/returns-exchange

Please let us know if you'll need any other help. Your satisfaction is highly important to us!

Thanks,
Hoxton Gal Team

Bedømt til 5 ud af 5 stjerner

Blouse

Great quality fab fit quick delivery love everything I've purchased

15. april 2023
Hoxton Gal-logo

Besvarelse fra Hoxton Gal

Hi Karen, This is so nice to read! Thank you for choosing Hoxton Gal. Happy future shoppings! :) - Hoxton Gal Team

Bedømt til 5 ud af 5 stjerner

Refund due re: return

Spoke with Asli, in customer service about a return I had made and not received a refund. Within 24 hours of sending an email Asli, responded and sorted it out. An excellent customer service agent.

3. april 2023
Uopfordret anmeldelse
Hoxton Gal-logo

Besvarelse fra Hoxton Gal

Hi Sharon, Thank you for taking the time to leave a review. We are always here to help if you need us! :) - Hoxton Gal Team

Bedømt til 5 ud af 5 stjerner

I had made a mistake returning goods…

I had made a mistake returning goods and contacted ‘Asli’ ( from customer care) who not only understood my situation but quickly, with care and compassion contacted the necessary department.
Thank you so much for making what for me was a dead end into a complete journey .

31. marts 2023
Uopfordret anmeldelse
Hoxton Gal-logo

Besvarelse fra Hoxton Gal

Hi Sheena, This is great to read! We are always here to help with anything you need! :) - Hoxton Gal Team

Bedømt til 5 ud af 5 stjerner

Best dress ever!

Best dress ever! I’ve heard this brand from my friend and ordered a couple of items just to see. Well, I am totally surprised & fascinated how good the quality of the products are!! The fit, the color, the quality absolutely amazing…

17. marts 2023
Uopfordret anmeldelse
Hoxton Gal-logo

Besvarelse fra Hoxton Gal

Hi Canan, This is lovely to read! We are so pleased you are happy with your dress. Happy future shoppings! :) - Hoxton Gal Team

Bedømt til 5 ud af 5 stjerner

My first time ordering from Hoxton Gal…

My first time ordering from Hoxton Gal and I was really impressed. Love my new blouses! I received many compliments about the chic and modest design. Great colours plus the sizing was perfect . Delivery also prompt which is something I really value. Thank you Hoxton Gal , I’ll be back!

5. marts 2023
Uopfordret anmeldelse
Hoxton Gal-logo

Besvarelse fra Hoxton Gal

Hi, Thank you so much for taking the time to leave your positive review. Happy future shoppings! :) - Hoxton Gal Team

Bedømt til 5 ud af 5 stjerner

Amazing quality and collection

Amazing quality and collection. I am so happy about the customer service. Very recommended.

5. marts 2023
Uopfordret anmeldelse
Hoxton Gal-logo

Besvarelse fra Hoxton Gal

Hi, This is lovely to read! Thank you for sharing your review with us! :) - Hoxton Gal Team

Bedømt til 2 ud af 5 stjerner

Poor quality and fit

Poor quality and fit. Sorry but won't be purchasing again ....

2. marts 2023
Uopfordret anmeldelse
Hoxton Gal-logo

Besvarelse fra Hoxton Gal

Hi,
The satisfaction of our customers is highly important to us. We are sorry for the negative experience you had. If you can contact us via orders@glrfashion.com, we will be happy to help you.

Have a nice day,
Hoxton Gal Team

Bedømt til 4 ud af 5 stjerner

Exchange and refund successful

Ordered size 16/18, unfortunately blouses were too large. Exchanged them very easily and quickly for 12/14. Very happy with product and service. Was incorrectly charged for postage which was refunded.

29. januar 2023
Uopfordret anmeldelse
Hoxton Gal-logo

Besvarelse fra Hoxton Gal

Hi, Thank you so much for taking the time to leave your positive review. Happy future shoppings! :) - Hoxton Gal Team

Bedømt til 3 ud af 5 stjerner

I love the style of Hoxton Gal tops but…

I love the style of Hoxton Gal tops but cannot understand why they do not do a size 14-16! A 12-14 is too tight on my bust but the next size up, 16-18 is too big. Why oh why do you not do 14-16 which is surely a common size?!

20. januar 2023
Uopfordret anmeldelse
Hoxton Gal-logo

Besvarelse fra Hoxton Gal

Hi Brady, Thank you so much for your review.Your feedback is important to us. We will forward your comment to our production team. If you need any help with finding your size, you can always contact us by orders@glrfashion.com. We'd be happy to help you! :) -Hoxton Gal Team

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

Læs mere