Would NOT recommend. I ordered bridesmaid dresses through Boohoo via Hoxton Gal, but the order arrived a week late, meaning we missed the deadline to try them on. I returned the full box in its... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I haven't received my goods, I have tried to contact them several times, email, online chat, online message. No response from anyone, worst customer service I have experienced in a long time. They ha... Se mere
I needed some help regarding my lost package and Haxton Gal helped me a lot. They went an extra mile and posted my parcel to Klass, which was sent to them mistakenly because of Debenhams fault. I real... Se mere
Virksomheden har svaret
So happy with the Hoxton gal’s customer service, what a great experience after problems with another online company. I am really pleased the way my query was dealt with by Asli, who responded promptly... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Hoxton Gal elegantly combines the classical chic and the modern sophistication every woman seeks in their daily life. With a young and fresh approach in mind, we introduce playful flairs of wild prints to timeless class.
Kontaktoplysninger
London, Storbritannien
- +44 7961 938041
- orders@glrfashion.com
- hoxtongal.co.uk
2,9
Middel
163 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 60 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Beautiful top and a perfect fit!
Beautiful top and a perfect fit!
Thank you!!
2. december 2023
Uopfordret anmeldelse
Besvarelse fra Hoxton Gal
Hi
Thank you so much!
It has all been resolved and wish to…I wish to give Hoxton Gal 5 stars for the swift answer to all my queries
It has all been resolved and wish to thank Hoxton Gal very much for the phone call and sorting out my problem I would now recommend this company for the speedy reply
Many thanks
Yvonne Curtis
25. september 2024
Uopfordret anmeldelse
Besvarelse fra Hoxton Gal
Hello, thank you for your positive review, but it is still marked as 1 star. We would really appreciate it if you could change it.
Hoxton Gal Team
Returned item AND STILL WAITING FOR MY REFUND!
Hi, this product was sent back as the colour was not right, I have sent several E-mail with proof if posting but I keep getting failed E-mail doesn't exist, I bought through Debenhams who haven't been very helpful, I'd be very grateful for any help.
Kind Regards
Jackie Lewis-owen
(The item was the Bloomsbury messenger cross body bag in orange, I also followed the returns information...
Hopefully correctly..I am 70 and not good with computers)
IT IS NOW THE 26TH OF AUGUST, NO REFUND AND NONE OF THE EMAIL ADDRESSES WORK! FUMING!!!
2. august 2024
Besvarelse fra Hoxton Gal
Dear Jackie,
Thank you for reaching out, and I'm truly sorry to hear about the difficulties you've experienced with your return. We sincerely apologize for any inconvenience caused.
I've noted that the item you returned is the Bloomsbury messenger crossbody bag in orange. It seems there has been some trouble with the email addresses, which is quite frustrating, especially when you've gone through the trouble of following the return process.
Please be assured that we're here to help you resolve this issue. You can reach us directly at either mert@glrfashion.com or orders@glrfashion.com. We will make sure to assist you with your return as quickly as possible.
Once again, we apologize for the inconvenience, and we appreciate your patience and understanding.
Best regards,
GLR Fashion Customer Support
I’m in Australia and my order was…
I’m in Australia and my order was delivered to the UK. This was an honest mistake and the company rectified and issued a refund once the mix up was clarified. Apologies for making assumptions but unfortunately it’s the world we live in but this did have a prompt resolution once the right email address was found.
Helen
31. juli 2024
Besvarelse fra Hoxton Gal
Dear Helen,
Thank you for reaching out to us regarding your recent order. We sincerely apologize for any inconvenience caused by the delivery issue you experienced.
As soon as we received your email, we responded promptly, asking for your order number so that we could assist you further. Unfortunately, we have not yet received a reply from you. We understand how frustrating this situation can be, and we want to resolve it as quickly as possible for you.
Could you please provide us with your order number? Once we have this information, we will be able to investigate the issue and ensure that it is resolved to your satisfaction.
We appreciate your patience and look forward to assisting you further.
Best regards,
Mert
Besvarelse fra Hoxton Gal
Hi Cath
Thank you for your lovely feedback! We’re glad you love the dress. Looking forward to serving you again!
Mert
Besvarelse fra Hoxton Gal
Hey Suki, Thank you for sharing your review with us and the community. Happy future shoppings! :) - Hoxton Gal Team
Love the shirt it looks great on
Love the shirt it looks great on. Arrived within a couple of days. Great service.
9. april 2024
Besvarelse fra Hoxton Gal
Hi, Thank you so much for taking the time to leave your positive review. Happy future shoppings! :) - Hoxton Gal Team
Quick delivery and item and the top
Quick delivery and item and the top
I ordered is lovely quality
17. marts 2024
Besvarelse fra Hoxton Gal
Hey Liz, This is lovely to read! Thank you for sharing your review with us! :) - Hoxton Gal Team
Amazing customer service
Amazing customer service! I had an issue with an item I returned and Asli, a member of the team, was incredibly helpful and kind. I was able to sort out the issue thanks to their great customer service!
31. januar 2024
Uopfordret anmeldelse
Besvarelse fra Hoxton Gal
Hi Faiza, This is great to read! We are always here to help with anything you need! :) - Hoxton Gal Team
Besvarelse fra Hoxton Gal
Hi Sarah, We are so pleased you are happy with your items! Happy future shoppings! :) - Hoxton Gal Team
Excellent customer service- quick and…
Excellent customer service- quick and efficient- thank you for sorting Asli
15. januar 2024
Uopfordret anmeldelse
Besvarelse fra Hoxton Gal
Hi Alan, This is great to read! We are always here to help with anything you need! :) - Hoxton Gal Team
Highly recommended
Gorgeous tops
Quick delivery
Top quality
Would highly recommend
I am a size 14 and the one size jumper and tshirt fits perfectly
2. januar 2024
Besvarelse fra Hoxton Gal
Hi Shally, This is lovely to read! We are so pleased you are happy with your tops. Happy future shoppings! :) - Hoxton Gal Team
Ordered item came wrong size I…
Ordered item came wrong size I reordered the item three times all came wrong size
27. november 2023
Besvarelse fra Hoxton Gal
Hi Anna,
We are so sorry to read this has happened. Please be assured we are always here to help. Our team will chase this mistake and will get in touch with you ASAP. We will get this resolved for you.
Thanks,
Hoxton Gal Team
Perfect seller!
23. november 2023
Uopfordret anmeldelse
Besvarelse fra Hoxton Gal
Hi Ozgu, Thanks a lot! Your feedback is important to us! :) -Hoxton Gal Team
Amazing customer service
So happy with the Hoxton gal’s customer service, what a great experience after problems with another online company. I am really pleased the way my query was dealt with by Asli, who responded promptly and resolved my query quickly. I wish all companies have such great people in their customer services. Thank you Asli at Hoxton Gal!
21. november 2023
Uopfordret anmeldelse
Besvarelse fra Hoxton Gal
Hi Mrs Milne, Thank you for taking the time to leave a review. We are always here to help if you need us. Happy future shoppings! :) - Hoxton Gal Team
I have got a dress from Hoxton gal and…
I have got a dress from Hoxton gal and that was fit me well and quality and delivery was Amazing Thank you so much .
13. november 2023
Uopfordret anmeldelse
Besvarelse fra Hoxton Gal
Hi Gulay, Thanks so much! Your feedback is important to us! :) -Hoxton Gal Team
Quality products and got support when needed
Gonna drop a quick message here. Bought two dresses as a gift to my girlfriend. They arrived earlier than I imagined and quickly got support when I asked them a question about the products. Thanks!!
6. november 2023
Uopfordret anmeldelse
Besvarelse fra Hoxton Gal
Hi Berkay, We are so pleased you are happy with your purchase! Happy future shoppings! :) - Hoxton Gal Team
Different style of clothes
I got same colour with same tag on top but different style. But just going on holidays no time to change
24. august 2023
Besvarelse fra Hoxton Gal
Hi Hina, Thank you for taking the time to leave a review. We are so sorry to hear you are not 100% happy with your purchase! If you ever aren't happy with any items please drop us an email. We'd be more than happy to help you! Thanks - Hoxton Gal Team
Perfect for Workwear
I was looking for loose but smart tops for work and came across this brand. My order came quickly and was exactly what I wanted. They are fantastic value for money and really good quality. The customer service has also been exceptional. Would happily recommend.
25. august 2023
Uopfordret anmeldelse
Besvarelse fra Hoxton Gal
Hi Arlene, This is lovely to read! Thank you for sharing your review with us! :) - Hoxton Gal Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.