Housr Anmeldelser 

Dylan communicated quickly and amazingly.

1) They have failed to pay our water bills on time, on multiple occasions, resulting in Welsh water contacting us directly about this. We have since discovered, through talking to Welsh Water, that Housr did not declare themselves as a third party handler when setting up their account with Welsh Water, for our property. Subsequently, Welsh Water relentlessly contacted us after every missed payment, despite money leaving our accounts and going to Housr.

2) On these occasions, Welsh Water warned us that our credit scores were at risk.

3) When we enquired about our final missed payment, Housr confirmed that all outstanding bills had been paid. A few weeks later, Welsh Water contacted us AGIAIN requesting payment, despite Housr’s recent confirmation that no outstanding bills remained unpaid. Through speaking with Welsh Water, we learned that this was not true. Housr had not paid our final water bill. This leads me to believe that they are incapable of keeping accurate records of payments since they relayed inaccurate information to us. This incompetence is incredibly frustrating. Our outstanding bill has still not been paid and this remains an ongoing issue.

4) Finally, Welsh water expected payment from us the month after our tenancy ended. Through speaking to them, we learned that Housr did not close our account with them properly by failing to explain that our tenancy had ended. Consequently, we then closed the account on their behalf, to avoid further charges.

Ultimately, we have wasted lots of time and energy by: fixing THEIR errors through speaking to Welsh Water directly; by chasing payments Housr didn’t pay on time and by uncovering inconsistencies and inaccuracies in their communication with us.

This has been a very stressful experience. I do not recommend. Save the money and handle bills yourself. If you choose Housr, like we did, I wouldn’t be surprised if you end up doing half their job for them.

Oscar was so helpful, answered many questions and just made the whole stress of trying to sort bills so much easier! Really chatty and easy to talk to. Housemates really appreciated as well!

Callum was really helpful and knowledgeable, made the process really easy!

Had an issue with direct debit payments, and Jess B was very helpful in resolving the issue quickly.

Callum was very helpful and insightful

Even though I made a mistake in submitting readings Jess B was so helpful and updated them all - would recommend!

seamless experience sorting billing dates, issues were thoroughly explained and sorted quickly. Jess B was great! Thank you!

Customer service has been top tier, Faye has been very attentive and quick, and my housemates and I are very happy with the price we’ve been quoted with!

Callum was really helpful, clearly explained and helped us find the right package for our house. Easy to get into contact with. Friendly and efficient service provided.

Had some issues regarding the dates on the bills package, and Patrick was extremely helpful with rectifying this. Housr was not at fault for the issues and they addressed the problem when I asked, and treated the problem with a lot of care. I was recommended housr by a lot of students, who have all had very pleasant and easy experiences, and I can say that even if you have a problem, they absolutely will try their best to fix it. So if you're think or unsure about what bills provider to use, I can say that through this issue that I can absolutely will be recommending housr.

Mini was so lovely and helpful. Made it so easy to understand everything. Thank you so much!

Great customer service and easy to deal with.

Really a great service by Dylan
Appreciate his help

Kane was very kind and helpful he explained everything clearly and fixed my issue swiftly and effectively.

Very patient and understanding of late payments/miscommunications. Jess B specifically walked me through processes which were otherwise unclear, and was especially patient when I disappeared for a while due to personal issues.

I'm really happy with Housr. I spoke with Romarn frequently and he was so helpful with sorting out our bills package. He answered all our questions and frequently updated us any progress making the process easy and stress-free.

I have had a great experience up to this point, and the customer service has been prompt and very helpful. Jess B has sorted out the queries that we had about our bills amazingly.

Carter was extremely helpful and polite, great experience

Carter travers helped me a lot with my logging in isssues was very very helpful