Housr Anmeldelser 

Minesh was brilliant - he patiently answered all my numerous (perhaps excessively so!) questions and guided us through the process. I can’t say the same for the other utilities providers we tried!

Overall, I’ve had a positive experience with housr. Jess B handled my situation very quickly and professionally, with frequent communication throughout. Amazing customer service.

After confusion when signing up for a future plan, Dylan helped resolve the issue

Issue still not resolved. Awful communication from yourselves. Nightmare of a company! Was given a quote for a bills package only to be told a couple of weeks later that they would cancel it if we did not start paying £3000 a month for gas and electric. So after the package being cancelled they have still taken money from us and tell us it’s our fault for “cancelling late” even though we didn’t cancel the package, housr left us no choice! Do not recommend

Me and my housemates sent an enquiry to Housr, and we received the documents and one person signed the contract, before we all decided that we no longer wanted to go with Housr. They say that you have 14 day right to cancel. I emailed the person dealing with us and emailed the customer service team. I receieved a text message to say that our cancellation would be processed. This was last week, and I have sent further emails and have recieved nothing. So here I am wondering if it actually has been cancelled!

Since writing this my issue was resolved after Dylan seemed to be the only helpful person.

Dylan was very helpful in setting me up with house and having IT look into issues I had with the app and getting back to me with a solution within a few days

Very good service and very helpful with all our queries. We dealt with Mini and he was very knowledgeable on every topic

Great customer service and provided a good service with the packages. Callum was great and answered all my questions.

Dylan has been a great help as we have been moving into the new house, answering my questions and concerns about broadband, water bills, etc. It’s my first time personally sorting out bills and it’s been made very straightforward luckily

Amazing communication throughout whilst getting the contract done

Dylan was great and very helpful when I had issues setting up my account and direct debit. He was very patient and explained things very clearly.

Dylan was a really great help. He immediately helped me with my issue

Great, quick and concise help from Oscar, managed to get things signed very quickly with all necessary info. Really appreciate his time and effort today

Signed up at a price of £94 a month and for the first three months was charged £99 a month. After contacting them through the phone and on email they did eventually correct it but only after the payments for the third month had gone through and then we had to wait for the refund.

Received letters from the water company saying our bills had not been paid. Forwarded it onto housr and did not hear again so can assume this was sorted.

Received a bill at the end for £23.37 after speaking to the team this was due to them over reducing our payments (to £91) after initially overcharging. Although this is not an additional charge it still feels like it’s breaking the promise of no scary bill at the end of tenancy that is appealing because although it was no extra we still received a bill we weren’t expecting.Our intention was to pay slightly more monthly in an unlimited packaged compared to other packages to avoid a final bill and any added stress. All housemates were concerned and had to contact the team again.

Overall my housemates and I have been concerned and stressed at various points and have had to contact housr over multiple issues.

While they have fixed them it has not been the stress free process that is suggested for a student bills package.

Housr billed me £120 for “late payment fees”, I emailed them notifying them that I had paid ON TIME and had the charges removed.

A couple months later I was sent an email notifying me that debt collectors would be coming to my door within 14 days, when I had ALSO paid on time! I emailed them asking sternly that this error not happen again as it’s understandably very stressful.

Just recently, they tried to bill me £30 for early water cancellation when I hadn’t even cancelled my water early! PLEASE do better!

Aimee assisted me and my friends through every step of the process patiently. Could not recommend her more, so friendly and professional 👏

Honestly not only was the company efficient and flexible, the customer service from Callum was so helpful and warm I knew I could trust him with something as important as my bills. I couldn’t recommend more. Thank you Callum xo!

Dylan was really helpful with helping me sort out my bills.

Callum Meldrum was very helpful over the phone and email with helping my set up utility bills.

Had a lovely lady, Faye, help me out! She communicated perfectly and was super quick with responses making sure all of our needs were met! Thank you so much!!