Edit, after a few attempts of trying to reach them. I finally spoke to someone who passed my messages on. I then got a reply. They were very helpful and offered a refund, which was processed a day... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Hi, I am reaching out again regarding my order #HOS16345, which I placed on 12th April 2025 Australia time. I have received a confirmation email, but I have not yet received any tracking inf... Se mere
The over all aesthetic of the shop was magical! We were doing the Harry Potter Studio tour and included House of Spells in our London trip and it didn't fail to keep the magic of the wizarding world a... Se mere
Virksomheden har svaret
Ordered goods from house of spells, got a confirmation email. First order was placed on Friday 26th December 2025 and another the next day 27th December 2025. I’ve received no dispatch/ shipping email... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
House of Spells is a Fandom themed shop in London that provides attraction through its design in the shops and sells licensed products such as Harry Potter, Game of Thrones, Lord of The Rings, Fantastic Beasts, The Hobbit, Vikings, and any many other unabridged collections from Celtic and Gothic selections.
Kontaktoplysninger
69-71 Charing Cross Road, WC2H 0NE, London, Storbritannien
- 020 7287 9077
- info@houseofspells.co.uk
- houseofspells.co.uk
3,0
Middel
90 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra House of Spells
Hi,
Thank you so much for your review 💖.
Have a lovely week ahead.
Take care
Bought for my granddaughter she loved it
20. september 2021
Besvarelse fra House of Spells
Hi Elizabeth,
Thank you so much for your review.💖
Have a lovely week ahead.
Take care
As a huge fan of Harry Potter
As a huge fan of Harry Potter i was amazed by the harry potter merch in your store. I really loved it and i can't wait to visit the store in London soon <3
14. september 2021
Besvarelse fra House of Spells
Hi Adam,
Thank you so much for your review.
Have a lovely day 💖
Take care
One of the best stores in London to…
One of the best stores in London to collect all your dream gifts from your favourite franchises. Their online experience was awesome with prompt delivery and easily accessible customer care service. will definitely purchase again!!!
13. september 2021
Besvarelse fra House of Spells
Hi Farooq,
Thank you so much for your review.
Have a lovely week ahead.
Take care 💖
Besvarelse fra House of Spells
Hi Diane,
Thank you so much for your review.
Have a lovely week ahead.
Take care 💖
Amazing quick and professional customer…
Amazing quick and professional customer service. I love my new magical products. Also the pace of postage and a special mention goes to the packaging as well. All AAA+
11. september 2021
Besvarelse fra House of Spells
Hi Kamer,
Thank you so much for your review, we are glad you liked everything 😊
Have a lovely week ahead.
Take care 💖
Excellent quality
Excellent quality, size, value for money and super fast delivery 👍
11. september 2021
Besvarelse fra House of Spells
Hi David,
Thank you so much for your review.
Have a lovely week ahead.
Take care 💖
Fun products and excellent service.
9. september 2021
Besvarelse fra House of Spells
Hi Christine,
Thank you so much for your review.
Have a lovely day.
Take care.💖
Besvarelse fra House of Spells
Hi Konstantin,
Thank you so much for your review.
Have a lovely day.
Take care 💖
Excellent service and products
Excellent service and products. I'll buy again from them in the future.
8. september 2021
Besvarelse fra House of Spells
Hi Daniella,
Thank you so much for your review 💖.
Have a lovely day.
Take care
Excellent customer services
8. september 2021
Super fast delivery for my daughter's…
Super fast delivery for my daughter's birthday will buy from again or visit when in London again.
7. september 2021
Besvarelse fra House of Spells
Hi Kenny,
Thank you so much for your review. We wish your daughter a magic birthday ✨
Take care 💖
Awesome Shop
Amazing shop amazing customer service, an amust for all your fan based merch 🥰🥰
5. september 2021
Besvarelse fra House of Spells
Hi Tracy,
Thank you so much for your review 💖
Have a lovely week ahead.
Take care
The Best!
I had heard about House of Spells purely by advertising and I then so happened to stumble upon their website. It was everything you could ask for. Good prices and very good customer services. Ever so friendly on social media and very happy to interact with their customers. Would not hesitate to recommend them to other HP fans and look forward to their christmas 2021 HP merchandise... !
3. september 2021
Besvarelse fra House of Spells
Hi Mark, thank you so much for your review.
We are glad you liked our website and we hope you can come to visit us.
Have a lovely day.💖
Take care
I visited the store in person and the…
I visited the store in person and the staff were disinterested, unfriendly and in this time of social distancing failed miserably to understand the concept of personal space, any question to staff was met with a noncommittal grunt that might in the distant past have been the forerunner of modern language but sadly I have not studied classic unspoken language, I left without purchasing the item I wanted and decided to purchase it online only to find the sizing guide provided online seems to be have been devised the language expert they hire and what I ordered would be lucky to fit around my arm let alone my chest!
2. september 2021
Besvarelse fra House of Spells
Hi Paul,
We are sorry to hear that you felt that way, we have new staff being trained at the moment in the store.
About your online order please send an email to info@houseofspells.co.uk with the right size and we can exchange it for you or you can also ask for return the item and we will refund it for you.
We apologise for the inconvenience.
Have a lovely day.
Take care
oh well
oh well, there was a delay
but im not manic
(who can compete with amazon prime??_
support small businesses!!!
The delay was handled with efficiency,
delicacy and kindness.
:)
1. september 2021
Besvarelse fra House of Spells
Hi Aurora,
Thank you so much for your review.
We apologise one more time for the delay, the items are hand made and sometimes there are minor delays in the fabric for delivering these products.
Have a lovely day.
Take care 💖
Efficient delivery and great product
Delivery was quick and the item was exactly as described. They also wrote on a card that if I uploaded a picture or video online of the product, that I would get a free gift and they were very quick at replying to my emails in relation to this.
15. august 2021
Besvarelse fra House of Spells
Hi Una,
Thank you so much for your review. We are glad you are enjoying your travel mug and we hope you like your gift.
Have a lovely week ahead.
Take care
Besvarelse fra House of Spells
Hi Kimberley, thank you so much for your review 💖
My first order but definitly not last
Lots of cool items, fast and well delivered to France!
8. august 2021
Besvarelse fra House of Spells
Hi Christophe, thank you so much for your review. ✨
Besvarelse fra House of Spells
Thank you so much for your review 💖
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.