House of Isabella Anmeldelser 

218
•
TrustScore 4.5 ud af 5

4,3

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

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Se, hvad kunderne siger

Bedømt til 4 ud af 5 stjerner

Was looking for neutral textured pots for a while to use in loungeroom as a statement piece, and found the ideal set of 3 from House of Isabella. Unfortunately on arrival the largest pot had... Se mere

Bedømt til 5 ud af 5 stjerner

I cannot praise their customer service enough. My item arrived damaged and they have been amazing and organised for a replacement part to be delivered very promptly with no fuss.

Bedømt til 5 ud af 5 stjerner

It was my first time purchasing from House of Isabella and it won’t be the last. Such beautiful pieces they have, I purchased a gorgeous marble bowl for my side table. It’s stunning and their customer... Se mere

Bedømt til 2 ud af 5 stjerner

I was sent a supposedly matching lamp to the one l’d recently bought. The second one arrived with a different size harp fitting and a different size and colour shade. On complaint l was told very so... Se mere


Kontaktoplysninger

4,3

Fremragende

TrustScore 4.5 ud af 5

218 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 92 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,3

Alle anmeldelser

(218)

92 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Good online store experience.

Bought some pendant lights through their online store. Found the store had a lot of variety and was easy to navigate. They exceeded my expectations with how quick they shipped.

4. september 2024
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

Customer Service

I would like to have given 5 stars but the lack of a human to contact when things go wrong is a disappointing. I have ordered third item as what I purchased is so nice . I hope all goes well this time

11. september 2024
Bedømt til 3 ud af 5 stjerner

The workmanship of these chairs was…

The workmanship of these chairs was inconsistent. Some better than others some bad requiring adjustments.chairs arrived in flat packs requiring a considerable amount of time and tools to put together.
After contact with the reseller a modest refund was provided.

3. september 2024
Bedømt til 5 ud af 5 stjerner

Great Customer Service! Protection Policy Honored

I recently purchased a Sideboard from House of Isabella. While the initial delivery was a bit disappointing due to the item having a number of defects, I was incredibly impressed with their customer service. They promptly addressed the issues and honored their purchase protection policy. Thanks to their dedication to customer satisfaction, I have no doubt that I'll be a repeat customer in the future.

13. august 2024
Bedømt til 5 ud af 5 stjerner

I'd seen this same bed on other sites…

I'd seen this same bed on other sites and the price here was the best, delivery was very quick my only minor criticism was that it didn't come with a construction manual and I had to email to get one, but besides that I would definitely recommend them as seller's.

12. august 2024
Bedømt til 2 ud af 5 stjerner

Was advised after purchasing that the…

Was advised after purchasing that the lamps were not in stock even though the search was for only items that were in stock. I was then advised 2 weeks later the lamps were discontinued. Very disappointed. The staff as usual were very pleasant and the refund was approx 2 weeks from advice that the lamps were not available. Unfortunately now reluctant to purchase from site.

9. august 2024
Bedømt til 2 ud af 5 stjerner

Your support needs work

Your support needs work. The lack of support tickets makes you seems like a fly by night company. When the order didn't arrive in 7 days and there was no communication I thought you had stolen my money. There product is stunning. Your lack of process is disturbing.

5. august 2024
Bedømt til 5 ud af 5 stjerner

Vases and artificial flowers

I actually placed my order then looked at the reviews which I never do. I always check reviews first. I’m so glad I did because had I read the reviews first I wouldn’t have ordered. I did order through PayPal so I had a little bit of protection. I also paid the purchase protection. The two vases I bought were smashed and I could tell as soon as the courier handed the boxes to me. I asked him to confirm they sounded broken then took a photo of the delivery driver and truck with the items. The pots were broken and I contacted House of Isabella within 15 minutes of delivery. I received a response within and hour and replacement vases arrived today. Two days later. I could not be happier with the service I received.

20. august 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

I ordered four chairs from outlet…

I ordered four chairs from outlet section. Whilst i knew that the chaira might have some scratches as it was previous return- one of the legs is totally broken. I only noticed it after a month as our table had not been delivered yet( with another company) and did not use chairs properly. BUT I DID INSPECT THE CHAIRS AFTER THEY ARRIVED- but due to distressed look of chairs- i did not see the crack hidden in the leg. if anyone sat on the chair- it could have ended really bad as the broken part was not noticeable at first look due to general distressed look of chairs, very disappointed.
I got in touch with their “live service” where someone called Eve repeated that i hvent reported it within 24 hours and that is it. Howto repeat 100 times that it was not easy to see? Even if it was, and even if there was no damage then- is it normal for a chair leg to get broken with wood clearly with lowest quality after 35 days without anyone sitting on it? Since when? And this company takes NO RESPONSIBILITY NO REPAIR NOTHING. So basically if you buy anything from this company and they turn out to be faulty or broken, they will do NOTHING

I got in

19. august 2024
Uopfordret anmeldelse
House of Isabella-logo

Besvarelse fra House of Isabella

Unfortunately House of Isabella Australia does not have an Outlet section nor a customer order under your name. Please let us know further information about your order please to info@houseofisabella.com.au

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