House of Isabella Anmeldelser 

I somehow got a faulty item. I contacted the team and their response was immediate. The staff member who assisted me was super friendly and helpful, and the issue was resolved right away. Honestly, one of the best online experiences I’ve had!

Love the bench, it's fab. They were great with communicating when it was delayed, which was no issue for me :)

The team reached out to let us know that their last few bar stools we loved and ordered had been damaged they offered us an immediate refund or store credit. We decided to wait until stock came through which may have been up to 8 weeks. A week later stock arrived and we had our stools a few days after this notice. The stools are stunning, sturdy and came assembled. Shipping was quick considering their sheer size! Customer support team were considerate in informing us every moment there were changes. Absolutely love the product and the service was far superior than any other furniture store we’ve dealt with. Well done everyone! So worth the wait and we’ll buy again if we fall in love with any other products. 🥰

The customer service was great. Prompt delivery too.
I ordered large Pinocchio and it arrived broken.
I contacted them and they immediately sent me a replacement

I honestly can’t believe this company. I had something in my cart that was not meant to be on my order. It went through. I have sent them over 10 emails asking them to cancel the item. They won’t respond. It’s got to the point I am going to cancel my whole order. It’s caused me so much hassle and time. I don’t do business with negative people. I don’t want their items in my home. If they can not respond to me. What does that say. They are just going to deliver it and expect me to pay all the expense in returning a large item that a mistake was made on. Which I have told them about 10 times. They have no phone number. They changed over one of my items and expected me just to accept it. Yet won’t respond to me. It’s double standards. Unbelievable. Shocking. They think they are high end. There joking.

Little update. They delivered everything. Blocked me into my apartment. Now 17 July. Have had to cancel everything. Can’t even let clients or take my dog for a walk. Totally blocked in. Still can’t contact them by phone. They don’t seem to see the problem.

Jenny was absolutely brilliant. She went above and beyond to help me. And I really appreciated it.

Great products
Great to talk to your people, thank you.

I ordered a faux eucalyptus tree which did not suit our house, when going to return the item it was going to cost close to $450 in return fees, almost the same as the tree itself. If you are purchasing large items and not sure if they are going to work in your space be very mindful of the return fee. Customer service were not accommodating in helping to find a cheaper alternate

I ordered 6 outdoor chairs to go around our fire pit area to arrive in time for my husband’s birthday. I was then informed that the chairs I ordered were actually out of stock and that I’d have to wait another 2 months for them to arrive. I explained how disappointing this was and all they could offer me was a $20 voucher on my next order… I’m afraid $20 wasn’t going cut it after the amount I’d already spent on the chairs and shipping. I won’t be ordering from here again.

Purchase a rattan pendant light. There was a slight issue on our frame. The Support team looked into it immediately and resolved the problem for our renovation. I’ll be getting more items in the future.

Well let's start with the website. I was scrolling the site and found this mirror. I put it in the cart and was scrolling down to apply the discount code, but it didn't scroll, instead purchased the mirror. I'm not sure if that is some sort of scam thing with Shop, or something else, but it went straight to purchase. I sent an email straight away to House of Isabella to let them know and stop the purchase, but by the time they got back to me, it had gone through. I was stuck with what I had accidentally bought. The mirror arrived a few days or so later, but I couldn't put it up straight away. When my hubby was able to put it up, that's when we saw it. The bottom and top of the mirror frame is clearly bowed, in different directions, which you can clearly see in the pictures. That made the mirror distorted, like being in a fun house. Their website says that refunds have to be within 24 hrs, which we didn't know as we didn't unpack within that time. And packaging has to be kept, who does that, or a refund is not issued. Well I have filled out the refund form, so we'll see if I get a refund.

What a great company from start to finish.
The delivery was super quick to WA and my coffee tables were just beautiful & very well packed

Quality products.
Fast efficient delivery
Friendly people
Great company to deal with

Speedy delivery and the item is as gorgeous as advertised.
I purchased the Palm Cove cart. Very "Nancy Meyers" vibe of cart.

I purchased the Cayman console table and is was a preorder purchase so there was a wait time. Though out that time I received updates on the delivery via emails.
The wait was definitely worth it 😊 the quality and detail is very good . It is something you don’t see in the masses.
I would purchase again from The House of Isabella.

Lovely mirror

Amazing service and communication. I’ve got nothing but amazing things to say!

Hi , I purchased 4 foot stools , when they arrived they were miniature , I found your website was misleading, yes I didn’t look at dimensions as I put in foot stools , emailed your customer service, only for Jenny to say they can’t be refunded, and stated the dimensions on the email , bottom line can get a store credit, which I don’t want, so I’m extremely disappointed, I buy a lot of things online & never ever have I counted this before, as I stated they were still in box , was aware I had to pay for postage, that also was a rip off paid $138 for delivery, when I said that to Jenny she basically said it goes buy the size etc , also no customer phone number that I could find , so won’t be buying anything from your site , regards Dianne moignard.

Fantastic quality, and all-round experience, from the ordering process through to the super attentive and lovely delivery team! Would not hesitate to recommend House of Isabella!