Hotstar Anmeldelser 118

We got annual membership from Hotstar, as I wanted to cut down on the TV addiction and wanted my kids to focus on studies for their crucial next year on academics. I cancelled my subscription, and was looking for a refund and it didn't happen. I called their customer support but they are reluctant to refund my money for the next 8 months that I'm not intending to watch. He said we can give you a $5 back as there is a promo going on. They just steal money, no easy refund policy and make us feel as if we are cheating them for discontinuing the service. Very poor customer orientation.

Hotstar has no provisions, even as short clips, to view or any free trial period provisioning to experience what the quality of the contents is like before you order the paid service. Your only option is to sign up with the full subscription. I signed up and paid for the subscription. Upon logging-in, none of the contents URL worked. Multiple attempts, even computer restart, did not make any difference. No contact information on website or even in the acknowledgement of paid service. You have to search FAQ to find contact information. Service must be cancelled within 48 hours, that I did as the service was dead on arrival for me and I could not revive, I found our that one loses the privilege of the automated cancellation if you resign with the same email ID. No ifs and buts or no override - no matter what your reasons for cancellation were. Pretty pathetic customer experience for a would be customer!

Pathetic Experience.
I bought VIP plan but being a paid member experience is horrible. So many ads, you can't even see a movie property. You should take user experience seriously man. I'm completely dissatisfied with hotstar. Pathetic way of upselling a product.

0 star for your service. I will never buy hotstar membership again.

Best value for money ,Excellent customer service

Very Bad Service I No Telephone Contact and They take the Monies even though you do want the subscription and do not answer to your emails.
D Patel

I have took hotstar subscription an year ago for watching cricket, because it was on offer. I never used again, later after 1 year they renewed the account and deduted £71 without any notice or reminder about autorenewal. Finally when I saw money deducted from my debit card after 48 hrs, i have emailed customer care about the refund, but they says they cannot refund now as it has to be notified only within 48 hrs. Hotstar is such a bad company eating the hard earned money of the customer, if customer does not want the anuual subscription they should stop the services and refund the money atleast at the beginning of renewal period.

Hotstar is a very worthless app. video stream stuck on loading and cannot watch properly. very irritating.

WORST CUSTOMER CARE, THEY ARE VERY RUDE WHEN I CALLED THEM WITH MY CONCERN

Worst app I’d not see like this app
YouTube is better then you
Please stop app close
In this app only add no other things only add add add.....,

worst experience ever. doesnt show bigboss .waste of my money.deeply disappointed

Don't ever subscribe hotstar UK.

1. They advertised their subscription £59.99. But they took £70+ from account. Only after payment they were telling about VAT price in Bill since almost all UK websites will show the VAT price before payment.

2. Here No Cricket world cup.

3. Not all STAR channel programs are listed. very limited programs.

Avoid wasting your hard earned money.

Bought it for Cricket world cup 2019 streaming and now they don't have rights for it

Hotstar is commendable for the daily soaps and the movies. Also Hotstar premium is worth a shot for all GOT buffs!!! Come on it's just 365/year that's just like Rs 1per day, definitely worth it. Yeah, the variety of content is limited compared to its competitors but it's okay!

Their app and site doesn’t work properly. Their customer service is worse than their site.

Signed up with 1 month plan assuming there will be Apple TV app. It was not so asked for refund.

Never really got the refund even after 6 month.

They cheat!
Hotstar offered £20 per year subscription before Xmas and same amount was mentioned on their Facebook page and website.
However they took £79 from the bank card. Only on contacting them they agreed to refund the difference.

However the refund was not issued even after a month and when contacted again they said there was a “technical issue” and finally refunded the difference.

Very cheeky way of getting the customer to pay more!