What great customer service
What great customer service ! I was offered a voucher because my dress didn’t fit. I really would recommend
31. juli 2026
Uopfordret anmeldelse
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Virksomhedsoplysninger
Skrevet af virksomheden
Horus Fashion is a European womenswear brand for the woman who has always had tast, she just hasn't always had the budget to match it. We exist in the space between where she is and where she's going. Dress like an it girl ✨
Kontaktoplysninger
Storbritannien
- support@horusfashion.com
- horusfashion.com
3,0
Middel
4 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
3,0
SCAM WEBSITE
SCAM WEBSITE - DO NOT USE!!!
The item i received looked absolutely nothing like what was advertised on their website. The quality of the fabric was cheap and shiny, the underskirt stiff and 'scratchy' and it also arrived damaged. I paid £79 and you'd be lucky if this cost £10 to make!!
Cannot fault their customer services as they were quick to reply. Was offered store credit for the value of €110 but I wouldn't want to buy anything from here again. I am waiting to see how much they expect me to pay in return costs but I have almost resigned myself to take the loss of my money.
DO NOT BUY FROM THIS COMPANY. TOTAL SCAMMERS !!
22. juli 2026
Uopfordret anmeldelse
I appreciate the opportunity to leave…
I appreciate the opportunity to leave feedback.
Unfortunately, my experience was very disappointing.
The delivery time was much longer than expected. I placed my order on 30 June, and my dress did not arrive until 16 July. For an online fashion store, this is a very long delivery time.
The biggest issue, however, was the quality. The dress was nothing like I expected for the price. I paid around £80, but the quality was comparable to very cheap products sold on marketplaces such as AliExpress. In my opinion, the dress was worth a fraction of the price, and the product did not match the quality presented on your website.
The return process was also very inconvenient. I was asked to return the dress to China or Brazil, and the return shipping costs and customs fees were extremely expensive. Customers should not have to pay such high costs to return a product that does not meet expectations.
The only positive part of my experience was your customer service. Your team replied to my emails quickly and was polite throughout our communication, and I appreciate that.
However, I would not purchase from your store again unless the product quality, pricing, delivery times, and return process are significantly improved.
22. juli 2026
Uopfordret anmeldelse
The delivery times are very misleading
The delivery times are very misleading, the quality of the items aren't the same as the images.
The return policies are exteremely overprotective towards the company. Customer has to pay the custom fees to send items from EU to China and the shipping costs. When I ordered it, I did not read the policies and it was a big shock to me. Please be careful ordering from that brand.
26. juni 2026
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.