Hope & Ivy Anmeldelser 

Terrible for returns.

I’ve been trying to make a return via the company’s Royal Mail link for days. It keeps saying a qr code will be generated and sent to my email but doesn’t materialise. I’ve checked my junk folder.

Tried to make contact through Hope and Ivy’s website and submitting the contact form just links to a captcha ts&cs page.

Edit: received a QR code shortly after leaving a 1 star review. Issue now resolved.

Amazing customer service from Bettina. The dresses are gorgeous but Bettina went above and beyond to help me with an issue I had. Everything I’ve ever ordered from here has been beautiful. Would 100% recommend ✨

The dresses are beautiful no doubt about it but the last two times I've ordered from Hope & Ivy I feel the sizing is off. I am a size 12 and I ordered the Juno dress, I am sorry but that was not a 12. Like I couldn't even zip it, this has happened the last time I ordered a 12 and it ran very small. I do have boobs how ever I feel that's not considered to the average size 12 and upwards. I feel this should be considered to the hour glass shape ladies as we do want to wear your dresses. I dont even think the size 14 would of even fitted me. Maybe put a disclaimer to say the dresses tend to run smaller and to size up. I would love all brands to consider bustier women in general but I guess it is always not so easy.

I can only say I'm very sorry for my previous review, I ordered a dress which was absolutely lovely, but not suitable for the occasion...by my mistake ordered via a 3rd party, after some confusion, Beth the owner contacted me, the situation is now 100% resolved! Thanks so much Hope & Ivy for distinguishing this situation, I look forward to wearing Hope & Ivy with pride good luck ladies

I wanted a dress for my son’s wedding and found the perfect outfit at Hope & Ivy.
However the size I needed was sold out. Bettina in customer services was so helpful and professional. She took my details and as soon as one became available she let me know so I could order it for the wedding. She was absolutely amazing! The personal service provided was second to none and the dress was perfect for our special day. I had so many lovely comments and felt so comfortable in the dress all day. I did have to have it shortened as I’m only 5’2” but found a local tailor who did a great job.
I will definitely shop with Hope and Ivy again next time I need an occasion dress.
They have beautiful dresses and superb customer services which is a winning combination!

I cannot recommend my experience with Hope and Ivy enough, and thank their customer service team for their patience as I have been on what my friends have dubbed the Quest for the Guest Dress!
I first discovered the brand by chance as an American while searching for a wedding guest dress, and fell in love with their upcoming William Morris collaboration. They were responsive, kind and helpful in answering my questions about when the line would launch, and what stock levels would be in my preferred size.
Sadly, when that dress arrived, in just a few short days from the UK to my home in the US (kudos to their selection of shipping via Fedex over Royal Mail here, as a frequent UK to US shopper) it was just slightly too small. I couldn't stand to part with the dress, and thinking that perhaps some clever alterations in the future might make it wearable, I decided to keep it. Finding out that they had a plus-size collection coming with SimplyBe, and knowing how to order with brands that don't ship directly to the US, I resolved to wait and order there. I waited, and SimplyBe was Simply-not-to-Be. After trial and error, many frustrating experiences frustrating with their customer service reps, it became clear this was not going to work.
I simply wanted to provide feedback to Hope and Ivy after my positive interactions with them in the past, and express my hope that in the future, they might be able to host a few more sizes on their own website, which had been much easier to use, and able to access from the US, in the future, in a short message. To my shock and delight, I received a kind message back that they happened to have one of the dresses in the size I needed in their office, and were willing to ship it to their warehouse for purchase. And that as they grow, they hope to be able to offer more sizes in the future. I have spent months looking for a dress for this event, and have had this dress in my mind, and it finally arrived earlier this week. It fits beautifully, and a text from a friend sums it up "wow, I love it, but I love your big smile it in even more!".
Thank you Hope and Ivy! Will be a repeat customer, and cannot wait to patronize your business in future for myself and others as 'wedding season' kicks off in my life.

Gorgeous dresses which are so flattering and excellent quality, definitely worth the money. Can't fault the amazing customer service - really quick replies to all messages (Bettina) and when I asked if I could purchase a replacement button they sent one out to me free of charge within a couple of days. Wouldn't hesitate to recommend this company and will use again.

I have had the most amazing customer experience from Hope & Ivy. I’ve sent 3 messages over the last 24 hours and all have been replied within a couple of hours. They’ve far, far exceeded my expectations. This is my first purchase from them and I have to say, it won’t be my last…. Oh and the dresses are beautiful too. I can’t wait to wear it. Thank you so much

Bought these dresses before but this time It didn’t fit . Emailed customer services to be told maybe it was wrongly sized or made in a different factory. Returned the dress sadly it was received back to hope and ivy on the 24th as it’s tracked delivery but still no refund . I see the problems others are having are refunds too. It’s a shame that customer service seems to be their downfall .

Absolutely beautiful dress, perfect fit, true to size and amazing customer service. Reply to every email in a very helpful & prompt manner. Could not believe how quickly it came, will definitely be purchasing from this website again!

I left it really late to order the dress I had been lusting over so got in touch as soon as I placed my order to request that it was sent out ASAP. Betting promptly replied and actioned this for me, and I received a despatch notification shortly after.

The dress arrived 48 hours later and is perfect. The sizing is accurate, the dress is so flattering, and I am now looking forward to a wedding I was previously feeling anxious and self conscious about attending.

I absolutely love the dresses from Hope & Ivy! Amazing quality with such fine and elegant details. I wore the Isla to a wedding yesterday and many compliments were given. Fabulous customer service and would 100% recommend. Please browse the website for any special occasion and you will not be disappointed, the photos don’t do the dresses justice, even more beautiful in real life. Thank you 🙏

Absolutely amazing dresses the quality and styles and colours are gorgeous !!
Had an wedding to attend 12 weeks post baby and I wore The Hazel dress and I had so many compliments and felt so confident would recommend hope and ivy to anyone :) x

Unbelievable customer service. So grateful, received my dress and it is beautiful. Fits lovely and the quality is unsurpassed. You have a customer for life. Could not compliment Bettina enough. Such a kind and caring woman. Exactly what you need in customer service. Hugely impressed 💜

I ordered one dress which was absolutley stunning but sadly did'nt suit me, I therefore ordered a different style and it's fabulous, so pretty and fits well. I have to say, the dresses are unique and beautifully made, could not recomend enough!

On the Wolf and Badger website, the Hope and Ivy dress I ordered, (the Harriet embellished flutter sleeve maxi wrap dress in hot pink), looked absolutely amazing. However, what arrived today in no way resembled the website images. Unfortunately, it looked cheap and the orange beading / embellishment looked like that cheap 1970s orange plastic used to make classroom chairs! Also, the sizing is off. Or at least it is with this dress. I comfortably wear a size 16 with all other brands I buy and own, but to be absolutely sure, I ordered size 18. Well, this was no size 18! It didn't fit at all across the bust. I measured it, and it was clearly inches smaller than the size 16 dresses that I have bought from other brands, (and I measured those, to compare with this dress). I am prepared to give the benefit of the doubt that maybe an incorrect size label was sewn in. However, I note a number of other reviews have also mentioned sizing issues. I am sad to say the overall quality of the dress was underwhelming, not worth the money paid and I'm afraid I wouldn't risk purchasing another item from this brand.

Honestly, I felt like a giant, pink 1970s artificial Christmas Tree decorated with plastic orange beads made from recycled primary school chairs! (I am 5ft 11). Also, it would be helpful if you offered extra long options for taller ladies as even if it had fitted, it could have done with being a couple of inches longer. Such a shame, as it looked lovely on the website, and I am committed to supporting / buying from independent brands/designers. Sadly, you won't be one of them.

I have just sent the dress back (same day I received it), by Royal Mail Tracked return, and am hoping for a prompt refund, as I have also read other reviews on here mentioning there have been refund issues from this brand.

I ordered a Hope and Ivy dress for a wedding but unfortunately it was out of stock. I contacted the customer service team and Bettina went above and beyond to help source the dress. I received so many compliments on the day, the dress is beautiful, excellent quality and very comfortable to wear. Thank you to the Hope and Ivy team.

I have been trawling the internet for some time now looking for an outfit for my daughter's wedding.
I came across the perfect dress. Hope and Ivy Everleigh. It's absolutely stunning and all my colours too. They didn't have my size so I took a gamble and ordered the size below. Unfortunately the gamble didn't pay off. I was so disappointed . I tried desperately to find one in my size on other sites. But to no avail. In desperation I emailed Hope and Ivy in case they received any returns my size.
Bettina was an absolute angel and went above and beyond to find me my dress.
I can't thank her enough.
The dress is beautiful, I shall definitely be buying more Hope and Ivy clothing.
Thank you Hope and Ivy.

I cannot rave about this company enough! I recently ordered two beautiful dresses from them. The shipping was surprisingly SO quick. Upon arrival, one of the dresses had been damaged. I reached out to Hope & Ivy who immediately responded and resolved the issue. I've never had such wonderful customer service. My second dress came and is absolutely perfect. I cannot wait to wear for Easter! I will definitely be shopping here in the future for all of my special occasions. Yours truly, your most loyal customer!

Amazing customer service, the dress I wanted didn't have my size available so I emailed to enquire if they would get more stock, I wished to have it for my brothers wedding. The lovely lady called Bettina was amazing and helped with this mission of mine. She found the dress on another site and sent the link. I managed to buy the dress which is amazing. Again great customer service would recommend 100%. Beautiful dresses and amazing team. Thanks again - made my day!