Highly discouraged! A GAS engineer visited my home and, without my knowledge, contacted the gas network to shut off supply. He flagged a POC without conducting a thorough check. His actions were both... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
My engineer Lee, went above and beyond! Not only providing a top quality hassle and stress-free service but was lightning fast as well! A happy outgoing cheerful manner that would brighten up anyone's... Se mere
Virksomheden har svaret
Absolutely fantastic. The engineer not only kept me informed about his arrival time but he was a thorough professional. He explained things to me and serviced the boiler very well taking his time unli... Se mere
Virksomheden har svaret
The lengthy wait was frustrating. We were over a month without hot water and heating during the coldest point of the year.salvation came in the form of a diligent and hard working engineer who got the... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
WE DELIVER A helpline that can provide your customers with access to help when a home emergency occurs. We can apply our expertise in all types of home emergency situations and put your clients at ease. WE OPERATE A customer service centre 24 hours a day, 365 days a year, and maintain a network of qualified service engineers, we have also partnered with most manufacturers service engineers at reduced rates. This enables us to achieve a high ‘first time fix rate’ and reduces your claims exposures. OUR PROPOSITION Includes a ‘first notification of loss service’ through to ‘full claims management’. We believe that customer communication and claims resolution is one of the most important processes in the claims-resolution lifecycle. This philosophy is enhanced by gaining customer feedback and rating our service contractors accordingly. We will only use the best service contractors who are presentable, professional, have been trained to a high level and those who have been given consistent high ratings by our customer feedback. OUR CLAIMS PROCESS INVOLVES Capture of key data in the first call Claims Validation Routing to OEM or Sub Contractor Network Within Agreed SLA’S Keeping Communication Open With the Engineer and Customer Gaining Customer Feedback Validate Contractor Invoices Live Claims Tracking & Reporting OUR CLAIMS PROCESS IN A SNAPSHOT This approach has resulted in us investing in a live claims capture and tracking software. This technology has been designed in house after listening to customer feedback and trades people. It is available to tradespeople as an App which streamlines the claims process and assists our staff and tradespeople in delivering and excellent service by placing the customer at the heart of all of our services. OUR TARGET PARTNERS Our Target Partners Energy Providers Insurance Companies Off Gas Grid Suppliers Utility Companies OEM’S Housing Associations & Local Councils Resident Management Companies
Kontaktoplysninger
Queen Street 24, M2 5HX, Manchester, Storbritannien
- 03339962360
- info@homeresponse360.co.uk
- homeresponse360.co.uk
4,7
Fremragende
1 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
On time polite and efficient
28. juli 2023
Uopfordret anmeldelse
Besvarelse fra HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
Very efficient
My boiler service was brought forward as there was an engineer in the area. Brilliant service. Clean, tidy and friendly.
24. juli 2023
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Besvarelse fra HOME RESPONSE 360
Dear Adrienne,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Kind Regards,
Home Response 360
Charlie the engineer was great
Charlie the engineer was great, very polite and professional. Would recommend to anyone!
21. juli 2023
Uopfordret anmeldelse
Besvarelse fra HOME RESPONSE 360
Dear Tim,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Charlie's manager receives this feedback so that he gets the praise that he deserves.
Kind Regards,
Home Response 360
Besvarelse fra HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
Excellent service
Excellent service. My home boiler was serviced quickly and efficiently. The engineer doing the service was very friendly and knowledgeable and completed the service quickly and neatly.
18. juli 2023
Uopfordret anmeldelse
Besvarelse fra HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Kind Regards,
Home Response 360
Very happy customer …
I am more than delighted with this company, arrived exactly when they said they would,very efficient workers, extremely polite, and considerate, highly recommended,
17. juli 2023
Uopfordret anmeldelse
Besvarelse fra HOME RESPONSE 360
Hi Diane,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
The engineer was top class at his job…
The engineer was top class at his job and explained everything to me.
14. juli 2023
Uopfordret anmeldelse
Besvarelse fra HOME RESPONSE 360
Dear William,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Kind Regards,
Home Response 360
Good service!
16. juli 2023
Uopfordret anmeldelse
Besvarelse fra HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home response 360
Professional And polite
17. juli 2023
Uopfordret anmeldelse
Besvarelse fra HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
Good service done on the boiler
Good service done on the boiler. Got a call 30 mins before engineer arrived. He was polite and tidy and got the service done as well as putting inhibitor in for me. I think his name was Alexander. Good job. Well done!
13. juli 2023
Uopfordret anmeldelse
Besvarelse fra HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Alexander's manager receives this feedback so that he gets the praise that he deserves.
Kind Regards,
Home Response 360
Friendly and efficient engineer, quick, professional and efficient boiler service
received a call on the Wednesday to remind me the free service was due, engineer arrived on Thursday after calling me 1/2 hour in advance to say i was next, all completed in an efficient and professional way. A*
12. juli 2023
Uopfordret anmeldelse
Besvarelse fra HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Rescue 360
Excellent very polite and friendly service
On time very polite and friendly I'm very happy with the gentleman who serviced my boiler.
11. juli 2023
Uopfordret anmeldelse
Besvarelse fra HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Kind Regards,
Home Response 360
His work was first class
10. juli 2023
Uopfordret anmeldelse
Besvarelse fra HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
Besvarelse fra HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
Gaurav pal is an excellent
Gaurav pal is an excellent, this a second time he visited my house, real gentleman, always very friendly/ pleasant and knows is jib very well ,I'll give him 5 star ⭐️
7. juli 2023
Uopfordret anmeldelse
Besvarelse fra HOME RESPONSE 360
Dear Arshad,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Gaurav's manager receives this feedback so that he gets the praise that he deserves.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
Home rescue 360
Good friendly Service
Engineer was on time, polite and did a good service...
5. juli 2023
Uopfordret anmeldelse
Besvarelse fra HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
Home Response 360
Great experience
Great experience. Had to call a couple of times. Same engineer came out as he covers this area. Great guy finished the job and made sure everything was fine.
28. juni 2023
Uopfordret anmeldelse
Besvarelse fra HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
24/7 Home Rescue
Besvarelse fra HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
24/7 Home Rescue
The engineer craig was very courteous…
The engineer craig was very courteous and professional and completed the service with a smile. Very happy with the service.
26. juni 2023
Uopfordret anmeldelse
Besvarelse fra HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
Home Rescue 360
Great Service
Engineer was very nice and service was quick and efficient
26. juni 2023
Uopfordret anmeldelse
Besvarelse fra HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
Home Response 360
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.