Very good purchase for the price, and the customer service assisted us efficiently. Our furniture arrived with a wrong leg, but they resolved the problem within a few days.
Virksomheden har svaret
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Se, hvad kunderne siger
Screws not as on instructions only 5 of one size instead of 8 but more of the larger size which I had to use on the table as had function planned. Quite difficult to put some parts together as some sc... Se mere
Virksomheden har svaret
Amazing customer service from the team (Nick) who went above and beyond for me. My issue was not only fixed, but fixed at an expedited rate. Will recommend to anyone for impeccable after sales custome... Se mere
Virksomheden har svaret
Delivery of our chairs was very straightforward. Unfortunately on opening two of the bases were broken. I messaged home garden on Friday evening including photographs. First thing on Monday morning Ni... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Home Garden Direct is a premier online furniture retailer that has been deeply rooted in the UK furniture market for two decades, initially as a wholesale supplier and now proudly serving end-consumers directly. Our success lies in our unwavering commitment to delivering top-tier products, upheld by rigorous quality controls. At Home Garden Direct, we take immense pride in our longstanding tradition of providing discerning UK customers with exquisite, stylish furniture at wholesale prices.
Kontaktoplysninger
Unit 8 & 9. Whitehill Industrial Estate, SN4 7DB, Swindon, Storbritannien
- +44 01793 290015
- hello@homegardendirect.co.uk
- homegardendirect.co.uk
4,5
Fremragende
217 anmeldelser
Har besvaret 71 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Beware deliverers won’t take upstairs
No indication on website or even in shipping policy that delivery guys wouldn’t take upstairs, or anything to ask for that or indicate it was required or not.
15. april 2026
Besvarelse fra Home Garden Direct
Hi Ian,
Thank you for the feedback.
The courier service provided is the standard offering that we have on the website, which is to the hallway. We can potentially arrange other delivery options which we would need to discuss in advance, due to the number of different variables.
We will look to have the website updated with this information.
Kind regards,
Very good purchase for the price
Very good purchase for the price, and the customer service assisted us efficiently. Our furniture arrived with a wrong leg, but they resolved the problem within a few days.
30. marts 2026
Besvarelse fra Home Garden Direct
Hi Joaquin,
Thank you for your feedback, very much appreciated!
We hope to see you again soon!
Kind regards
Besvarelse fra Home Garden Direct
Hi,
Thank you for your feedback, much appreciated.
Kind regards
Extremely disappointed
Extremely disappointed. Quality very poor, too 2 hrs to put together not 60 mins as stated, seating is hard and thereforr extremely uncomfortable. Cant return as I have recycled box and they said need in original! Awful
7. april 2026
Besvarelse fra Home Garden Direct
Hi Toni,
Thank you for the feedback.
We did have a conversation on chat about this, and as discussed it does state on the website that there was assembly required. We did also agree a gesture of goodwill, which you confirmed were happy with at the time.
Kind regards,
Not as comfortable as I had hoped. Screws missing, slippery cushions.
Screws not as on instructions only 5 of one size instead of 8 but more of the larger size which I had to use on the table as had function planned. Quite difficult to put some parts together as some screw holes difficult to line up for an 80 year old. Cushions very slippery material and do not stay upright but slide flat when not sitting on sofa. Not as comfortable as I had hoped so rather disappointed.
13. april 2026
Besvarelse fra Home Garden Direct
Hi Mrs Warner,
Thank you for the feedback and for taking my call to see if there was anything we could do for you. Apologies again for the missing parts, we can always send these out if there do happen to be any missing.
Kind regards,
Besvarelse fra Home Garden Direct
Hi Russell,
Thank you for your feedback, much appreciated.
Kind regards
Great Customer Service
Needed to delay delivery so I would be home for delivery and they delayed order. Very helpful. Purchased before from them and always give a very good customer service.
24. marts 2026
Besvarelse fra Home Garden Direct
Hi,
Thank you for your very kind feedback, much appreciated.
Kind regards
Amazing customer service from the team…
Amazing customer service from the team (Nick) who went above and beyond for me. My issue was not only fixed, but fixed at an expedited rate. Will recommend to anyone for impeccable after sales customer service!
25. marts 2026
Uopfordret anmeldelse
Besvarelse fra Home Garden Direct
Hi Hills,
Thank you for your lovely feedback, very much appreciated!
We hope to see you again soon!
Kind regards
Besvarelse fra Home Garden Direct
Hi Sonya,
Thank you for your feedback, much appreciated.
Kind regards
Above and beyond in communication and…
Above and beyond in communication and service, thank you nick for your professionalism.
16. marts 2026
Besvarelse fra Home Garden Direct
Hi Garry ,
Thank you for your feedback, very much appreciated!
We hope to see you again soon!
Kind regards
Absolutely delighted with my new garden…
Absolutely delighted with my new garden set.
Nick was brilliant when I was purchasing and the delivery was very smooth and bang on time... here's to a great summer on my new set... thanks guys
23. marts 2026
Uopfordret anmeldelse
Besvarelse fra Home Garden Direct
Hi Toni,
Thank you for your lovely feedback, very much appreciated!
We hope to see you again soon!
Kind regards
Very happy with purchase
Purchased a cream accent chair. Delivery was very good. On time and no issues. Chair was very easy to build and is definitely worth the money paid. Would definitely recommend and would use them again.
27. februar 2026
Besvarelse fra Home Garden Direct
Hi Wendy,
Thank you for your lovely feedback, very much appreciated!
We hope to see you again soon!
Kind regards
Besvarelse fra Home Garden Direct
Hi Elaine,
Thank you for your feedback, much appreciated.
Kind regards
Bed settee…
The two men delivering my bed settee were friendly and helpful
The item purchased is everything it said in the description and what I expected
Lovely bed settee looks fabulous in the spare room and is comfortable for a stay over
12. februar 2026
Besvarelse fra Home Garden Direct
Hi,
Thank you for your feedback, very much appreciated!
We hope to see you again soon!
Kind regards
Besvarelse fra Home Garden Direct
Hi June,
Thank you for your feedback, much appreciated.
Kind regards
Besvarelse fra Home Garden Direct
Hi Paul,
Thank you for your feedback, much appreciated. We hope to see you again soon!
Kind regards
Great product great price
Standard of dining table and chairs is very good quality for the price paid. Also very quick delivery.
3. februar 2026
Besvarelse fra Home Garden Direct
Hi,
Thank you for your feedback, much appreciated. We hope to see you again soon!
Kind regards
Besvarelse fra Home Garden Direct
Hi,
Thank you for your feedback, much appreciated.
Kind regards
Besvarelse fra Home Garden Direct
Hi Mrs Yates,
Thank you for your feedback, much appreciated. We hope to see you again soon!
Kind regards
I absolutely love my chairs
I absolutely love my chairs. Sturdy, well made and make my room look beautiful- I get so many compliments on them!
3. december 2025
Besvarelse fra Home Garden Direct
Hi Yasmin,
Thank you for your feedback, much appreciated. We hope to see you again soon!
Kind regards
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