The Home Depot Anmeldelser 

Home Depot is a HORRIBLE retailer. They ship dead trees and refuse to take them back. Then:
Customers report frustration over not being able to check out as a guest on The Home Depot website, requiring a forced account sign-up that often leads to unwanted promotional emails.Fulfillment and Shipping Errors: Buyers frequently note receiving incorrect or incomplete orders right before planned project weekends, paired with tracking systems that fail to locate missing items.Billing and Customer Service: Reviewers cite issues with delayed payment processing leading to unfair late fees, alongside difficulties resolving disputes through corporate support.Shoppers warn that mail-in or online rebates require strict adherence to complicated terms, making them difficult to successfully redeem. There are many, many more. They have a one-point score. SHOP AT LOWES!!!

Home Depot let me down ... I order some ceiling tiles which I needed on the same day and I scheduled delivery form 8am to 4pm, but it did not came. When I looked at 4pm, they changed my delivery to 8pm and when I checked gain later, they rescheduled my order for serval days later, yet online it said in stock and available. You can't relay on Home Depot deliveries, they don't even inform you via email. They just change the orders while customer is waiting for delivery and the only way to find it to check the website. This really bad service Home Depot.

I go to The Home Depot a lot, they always have a great selection of in stock items. The service at the Linden NJ store is always positive. There's always knowledgeable staff and very friendly.

Sharing our HD sales experience. On 7/3/26, placed order for a nice Side by Side Refrigerator. Because of needed install, HD requires us to purchase additional braided line. We did that. First appointment was cancelled and because this was one of many of our rental properties purchase and elderly family member here, I couldn’t be at this appointment. Install team didn’t set up anything on inside of fridge that I later see is missing (2) fridge bins and (1) freezer bin. Equally troubling is install team had told elderly family member that HD hadn’t installed braided lines for quite a while. Even though I was required to buy one. Upon ME calling to get missing bins that to date (2) still hadn’t arrived, was told the install person lied because braided lines was on back order. No mention of coming back so I changed out myself!! Yea, MYSELF! Within 2 weeks, the compressor starting making knocking noises we read could’ve been icemaker. Turned off icemaker and still the same. Called fridge mfr through BBB whom wouldn’t don nothing but offer $75 in food loss. I then reach out to HD. During the time of HD refunding the order which they should’ve done anyways, the fridge quits. I call contractor to remove as we had $125-$150 in lost food. As much as I was on phone with HD, GE, BBB, emails, texts I was sent a 20-30% off in total costs for another fridge that I think I should be provided another refrigerator fit these issues although not same brand for what we’ve been through. Talked to escalation lady that wasn’t what I was expecting. Told me she had phone issues as very hard to reach her, she had (18) other customers which made me feel I didn’t deserve time on the phone, etc. Told me an amount she put on gift card which wasn’t same as she sent or that she was calling me on 9/18 and never did even though I emailed her! All in all, read this review and think hard before making such a big purchase. I simply asked to make right and I certainly feel shorted and simply neglected!

I ordered appliances online with Home Depot . It was a horrible experience. No one in the calling center knows what’s going on. I’ve heard three different things about my order everytime I called. All throughout firstly they don’t hold any items so you have them the exact time you need for the project. Anyway somehow - no one knows how, but the 5 of the 7 items got cancelled- I even called Zline and they don’t even know how it got cancelled- FedEx was the worst too but that’s another issue for another review. I made a 7 appliance order- received 2 and somehow 5 were sent back. 🤦🏻‍♀️all were part of same order. Instead of trying to make this right Home Depot now wants me to cancel and reorder the five items. Why in Gods green earth would I order from them again!!!

Very Disappointing Experience with Home Depot – Update 9/17/26. Second review.
It has now been one full week since I purchased floor tiles from Home Depot and paid for delivery that was promised for 9/12/26. The order has still not been delivered.
I purchased the tiles at the East Delray Beach store, which directed me to call 800-455-3869 for updates. After numerous calls and conflicting answers, a supervisor named Laura assured me on 9/16/26 that the tiles would be delivered on 9/17/26 and that I would receive a call beforehand. Neither happened.
When I called again today, I was told that the tiles are not at the distribution center and that no one knows where the order is or when it will be delivered. I was then told to return to the East Delray Beach store—the same store that originally directed me to the distribution center.
This is not just a delivery delay; it is a serious failure of communication, coordination, and customer service. After a week, I still have no tiles, no accurate information, no confirmed delivery date, and no one taking responsibility for resolving the issue.
I paid for the product and delivery service and expect Home Depot to provide both as promised. This experience has been extremely frustrating and has significantly undermined my confidence in the company’s ability to handle a straightforward customer order.

I was at the Glendora Home Depot and had the pleasure of meeting Mac in the Garden Dept. I was shopping for a garden hose. Mac was a wealth of knowledge not only about the hose but the accompanying reel.
His recommendation came not just from knowledge but his own personal experience. I walked away fully confident with my purchase !

Appalling spammers

Appalling spammers. These people just send spam emails out even though I never signed up to receive messages - I don't even shop there. I have asked them politely to stop, but the spam keeps continuing. A sign of a terrible business if it needs to do this, and the ratings prove it.

1 star because i don't have the option for 0 star, order online from home depot is the worse of the worse, they are so cheap that they don't even put it on i side the box, they just delivery the items without the box, so anybody can see what is on the front of your door, is not the first time happen to me, tha when i open the door i see the items on the floor, other places put it insida de box that not body see what do you order it, i will not recomend to buy anything online from home depot, is the worse service i ever get

I started the process for a new kitchen after I had a fire. End of April and it is now Sept 17 and my kitchen is still not finished. They are far behind and only have one person to install kitchens. I will NEVER use home depot again!

We caught Home Depot in a bait and switch scheme for Vinyl Replacement Windows! We were told they would itemize our quote so we could see what we were being charged for the cost of windows and what the install price was! They then refused when we had the price from the store to compare! They lied to us! Filing a complaint with the AZ Attorney General for fraud!

You know I got this roof air conditioner I wanted to get it before summer is over it's already late now it just got picked up a week later and now it's still supposed to be another week before it gets here kind of service is that maybe you need to take practice from Amazon because you guys don't know good business

we ordered a 6 drawer pine dresser, delivery was delayed several times. When we got the item it did not have instructions or the hardware. After numerous calls we were told there was no solution. When talking to customer service they canceled the order without permission. We now have the boards that are useless with no solutions. horrible

I ordered an ALEKO 16-ft. motorized retractable patio awning from Home Depot for $453.10. It was delivered on September 13, 2026, but when I opened the package, it contained only the awning fabric. There was no frame, motor, hardware, or the other components necessary to make this the complete product I purchased.

What makes this even more concerning is that the shipping label on the ONLY package delivered clearly states “2 of 2.” I never received package “1 of 2.” I also have Ring camera video and photographs documenting that UPS delivered only one package.

I immediately contacted Home Depot Customer Service. Instead of arranging to send the missing package or promptly replacing the incomplete order, I was told I had to return what I received and wait for the refund process before obtaining another one.

Home Depot arranged a UPS pickup, but the return information listed the package as weighing approximately 98 pounds, even though the package I actually received contained only the awning fabric and weighed substantially less. I specifically brought this discrepancy to the UPS driver's attention when he picked it up. He explained that he could only use the return label he was provided.

I preserved Ring video and photographs documenting both the original delivery and the return pickup, as well as photographs showing that the package delivered to me was labeled “2 of 2.”

I returned everything Home Depot actually delivered to me.

What disappoints me most is Home Depot's response. I paid in full and expected the complete product I ordered. Home Depot failed to deliver the complete order, yet I was expected to deal with the return, refund process, additional delay, and inconvenience.

I have since submitted a formal complaint to Home Depot Corporate and filed a complaint with the Better Business Bureau.

This experience has seriously changed my opinion of Home Depot and whether I want to continue doing business with the company. After this matter is resolved and my Home Depot credit card balance is paid in full, I intend to close the account and take my future home-improvement purchases elsewhere.

When a retailer fails to deliver a customer's complete purchase, the customer should not be the one who bears all of the inconvenience and consequences of correcting that failure.

I ordered plants from their catalog and received them on the date they stated. Unfortunately, they cropped the top of the plants to fit them inside of a box; they were butchered. I ordered five pairs of plants, three sets were cut down to about 4 inches of plant in the pot. I am expecting one more set of plants. I will try to save them.

The worst experience ever.

It started with visiting the store. All was going well, when I asked a manager for a discount- he was so rude- all he had to say, I have already done my best. So then. Delivery was scheduled for the 10th. Then, without any warning, call or anything, 2 days before delivery they changed it to the 12th, suddenly on the 11th I got a message it it going to be delivered on the 11th. I rushed home and guess what- oops - mistake, it is still coming on the 12th. Then on the 12th, I got a message from the delivery truck that they are 40 minutes away. I called up 3.5 hours later and they told me - no delivery today. Then they connected me to the text messaging system and their system kept insisting that the delivery was going to come that very day and said I was causing confusion by calling multiple times!!!!! I called their customer service and yes, it was cancelled for that day! Then one associate put me down for Monday delivery. The second associate called and said - oops again, no Monday delivery a lot available. It will not be Tuesday.

I am frustrated beyond belief and cannot imagine going with Home Depot ever again!

I needed a certain type of wood I was using for small trim. Online it showed it cheaper than Lowe's. Lowe's was out. So I went to HD and all their lengths were thrown into one slot and you had to dig through them. Turns out they were more expensive because when I got there it was sold by the foot. It was a royal pain trying to find the right lengths and I ended up having to get longer ones because they were short on 8 ft lengths. Plus I've gotten things in the past and the products are all dinged and dented. Lowe's has better quality and organization.

corporate escalation team could not be worse, they consider themselves right, when they are wrong, lousy attitude. Candice provides the worst service, buy elsewhere where you are treated right. Home depot corporate CS is the worst, getting mugged is nicer than home depot.
robert dirnfeld
305-812-00007

Home Depot is HORRIBLE! Ordered an air conditioner, and the UPS driver left it out by the mailboxes right off the street where it could be stolen instead of delivering to my actual apartment. Called in to report it and they claimed someone from UPS would come and pick it up. I find it funny the driver could come to my door to attempt to pick it up but couldn't come to my door to deliver it. I have been on the phone with them for 3 days trying to get this resolved. Why on EARTH would ANY carrier think it's okay to leave a big air conditioner at the mailboxes out by the street instead of bringing it to the the actual address listed on the order? Poor customer service at its finest.

Item not delivered. Stuck on online chat for an hour and solution was we have emailed third party and they should be in contact. Otherwise you have a warranty!

Zero understanding of a simple issue of non delivery of item and dreadful customer service. I would never use home depot online ordering. Shop local