By far the best price on this product on the internet and shipped very quickly. Update: Had UPS show up with a return label that was not requested just like user "Will H". Not sure how this can hap... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I want to caution all potential customers against buying from HomeCue, a company that sells swimming pools but fails to deliver to their customers. I recently purchased HomeCue and have not received t... Se mere
I really enjoyed working with this company. Great pricing for sure and overall communication was great. The one thing was I disappointed in was the lack of communication when it came to tracking infor... Se mere
Virksomheden har svaret
My order placed arrived within 5 days (2 being the weekend), Very excited, setup and began using. Quit working within 2 weeks. Been over a week and still waiting the replacement to be sent. Very sa... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Discover HomeCue's Wide Range – Including Inflatable Hot Tubs, Framed Swimming Pools, and Durable Pumps. Experience Year-Round Comfort with Fantastic Savings on Leading Brands! In partnership with Shopify Planet, we're proud to offer carbon-neutral shipping. Benefit from Free 1-3 Day Shipping on All Orders and Easy 30-Day Returns, No Questions Asked.
Kontaktoplysninger
3,4
Middel
111 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Homecue
Hey Bob,
Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again.
Best Regards,
HomeCue Support
Delivery sucked who ever was driving…
Delivery sucked who ever was driving truck threw my pkg on gound and was too heavy for me to move.
24. marts 2024
Besvarelse fra Homecue
Hey Glenda,
Thank you for your reply. We apologize for the inconvenience caused and in future will exclusively notify the shipping company to contact customers to contact the customers prior delivering their orders for the best experience.
Best Regards,
HomeCue Support
The price was great and delivery was…
The price was great and delivery was sooner than expected.
Haven't used the pool vac yet, still too cold, but expecting the product to be as good as expected.
Thank you
18. marts 2024
Besvarelse fra Homecue
Hey Maureen,
Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again.
Best Regards,
HomeCue Support
Great Company!
14. marts 2024
Besvarelse fra Homecue
Hey John,
Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again.
Best Regards,
HomeCue Support
Delivery was fast and efficient.secure…
Delivery was fast and efficient.secure website,user friendly.
18. marts 2024
Besvarelse fra Homecue
Hey Darryl,
Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again.
Best Regards,
HomeCue Support
It is the 6th hot spa we have purchased…
It is the 6th hot spa we have purchased and it's the first one that works right.
13. marts 2024
Besvarelse fra Homecue
Hey Karen,
Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again.
Best Regards,
HomeCue Support
Fast delivery of great product at great…
Fast delivery of great product at great price! Free delivery!
18. marts 2024
Besvarelse fra Homecue
Hey Judith,
Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again.
Best Regards,
HomeCue Support
Timely delivery, but missing a piece we thought was coming
We got what we ordered in a timely manner. Wish there was more info as to the parts that come with it though. This model was missing a piece that we had received on previous versions of the pool and when I tried to inquire via chat, I never got an agent and gave up after 15 minutes of waiting.
18. marts 2024
Besvarelse fra Homecue
Hey Matt,
Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again.
Best Regards,
HomeCue Support
Better Spa & Best Customer Service
We had ordered an Intex spa, but received a Coleman instead! Having tried to order an Inte spa from several other resources, including Amazon and Home Depot, etc., they cancelled the orders and said that it could not be shipped to us at our Oregon address, since there was a relatively new ordinance against shipping Hot tubs to certain states, including Oregon, without it adhering to new energy efficient regulations.
However, Lucaneo was a real problem-solver by substituting the Coleman, which has a newly/designed, energy-saving, efficient optional use cover, and thus it was able to be shipped to us legally. It came sooner than expected, is a much sturdier and better-designed spa than the Intex and we are very happy to have received it as a substitute!
Moreover, rarely have I ever received such prompt and knowledgeable customer service as yours! If I ever need any other products, which you have on your website, I’ll be sure to do business with you again!
17. marts 2024
Besvarelse fra Homecue
Hey Larry,
Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again.
Best Regards,
HomeCue Support
Good price and Customer Service
Good price and Customer Service cleared up some confusion about the shipment.
17. marts 2024
Besvarelse fra Homecue
Hey Charles,
Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again.
Best Regards,
HomeCue Support
As advertised
I was a little nervous ordering from Lucaneo since I was not familiar with them and the price was extremely low but package shipped and arrived as promised. Super happy and will definitely buy from them again.
17. marts 2024
Besvarelse fra Homecue
Hey Joseph,
Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again.
Best Regards,
HomeCue Support
Besvarelse fra Homecue
Hey Rupesh,
Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again.
Best Regards,
HomeCue Support
Excellent customer service
Excellent customer service
I had an issue and they solved it asap.
7. marts 2024
Besvarelse fra Homecue
Hey Anthony,
Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again.
Best Regards,
HomeCue Support
The order came quickly
The order came quickly. I actually ordered this item to raffle so I have not opened it. There were a few dings/rips in the box but looked like it was a box within a box so hopping all is well when our winner of the raffle opens it up.
13. marts 2024
Besvarelse fra Homecue
Hey Debra,
Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again.
Best Regards,
HomeCue Support
Besvarelse fra Homecue
Hey Neal,
Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again.
Best Regards,
HomeCue Support
I have ordered a plug and play hot tub
Update:I did give one star for reasons to follow, but I changed to 4 star because the company explained what happened and sent a replacement right away. They also discounted the hot tub they sent. Thank you for your help in making up fot this. Origional review: I have ordered a plug and play hot tub. It was supposed to be delivered Wednesday or Thursday. Today is Friday and no updates on delivery. I went back to my origional email and I need to download the shop app to get updates. I've done that. The only update is that it was ordered. Nothing about delivery. Only contact info on the app is a donotreply sent an email no response. I had to google to get a phone number. Did not sound like a business number. It just said leave a message, which I did, with no response. Is there a customer service person on here that can respond regarding my order?
14. marts 2024
Uopfordret anmeldelse
Besvarelse fra Homecue
Hey Angela,
Thank you for the updated response. We are happy that you are satisfied with the services.
Best Regards,
HomeCue Support
Besvarelse fra Homecue
Hey,
Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again.
Best Regards,
HomeCue Support
Good Experience
Ordered the product. I received an additional discount code and got at a fair price. Product was shipped and received in a timely manner. Great communication throughout the entire sales process.
1. marts 2024
Besvarelse fra Homecue
Hey Darrell,
Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again.
Best Regards,
HomeCue Support
True to their word.
When I informed them that they sent the wrong product, they offered me a 20% refund or exchange. This was a noble thing to do. I haven't yet put the hottub together, so I hope that all is well with it.
7. marts 2024
Besvarelse fra Homecue
Hey Herb,
Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again.
Best Regards,
HomeCue Support
Sent me a bad package2202
9. februar 2024
Besvarelse fra Homecue
Hey Lisa,
I apologize for the inconvenience. Our customer support team has sent you an email to resolve this issue for you.
Best Regards,
HomeCue Support
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.