I chose Holts Gems as the designer and maker of our engagement ring due for several reasons, but mostly due to their customer service, where they were extremely attentive and helpful. I never felt any... Se mere
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Se, hvad kunderne siger
Alicja and the team at Holts helped me to design a bespoke gemstone ring for a special occasion. We looked at a variety of gemstones and talked through a number of possible designs, helping me get t... Se mere
I thoroughly enjoyed the whole process of choosing all the elements of my bespoke ring. Holts Gems were brilliant from start to finish, very knowledgeable, they expertly guided me through each step o... Se mere
Virksomheden har svaret
Seamless experience. I had the pleasure of being helped by May who struck the perfect balace of encouraging, knowledgeable, and incredibly friendly. I had absolutely no idea where to start and we e... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Based in London's Hatton Garden, Holts Gems are a second generation family business, specialising in bespoke engagement rings, fine jewellery, loose gemstones and bespoke jewellery design. We offer one of the largest collections of precious and semi-precious gemstones in the UK. Our team of highly trained Lapidaries are happy to fashion your gemstone into any shape according to your requirement as well as repairing or re-polishing a gemstone to its original condition. We also offer pearl and bead re-stringing, gemstone testing and jewellery valuation services. Since its opening in 1948, Holts Gems has come to symbolise the highest degree of expertise and integrity within the jewellery and gemstone trade. Holts Gems is proud to have been recognised for its exceptional standards of service, and consequently honoured with a number of awards, including the Luxury Business accolade at the Family Business of the Year 2014 and the Independent Retailer of the Year at the Retail Jeweller awards.
Kontaktoplysninger
1st Floor, 39 Greville Street, EC1N 8PJ, London, Storbritannien
- 02074055286
- info@holtsgems.com
- holtsgems.com
5,0
Fremragende
244 anmeldelser
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Exemplary
I've been using Holts Gems for years. They are extremely knowledgeable and helpful, not to mention friendly. I wouldn't take my jewellery anywhere else.
3. oktober 2023
Besvarelse fra Holts Gems
Hi Josine,
We at Holts Gems are delighted that you have been a loyal customer for so many years and that you find our team both helpful and friendly. It's always our top priority to give each customer professional advice and a wonderful experience in-store or online.
We look forward to providing you with great service in the future.
Best wishes,
Melissa
Exceptional service and quality
Exceptional service and quality. Understood our specific requirements, communicated regularly on progress and produced an excellent result. We are delighted with the service and have no hesitation is recommending Holts Gems. We would definitely use them again.
26. september 2023
Uopfordret anmeldelse
Besvarelse fra Holts Gems
Thank you for your wonderful review, Andrew. We are thrilled to hear about your excellent experience with us here at Holts Gems and our team's commitment to meeting your specific requirements.
It warms our hearts to know we were successful in creating something you have no hesitation in recommending us for. Look forward to serving you again in the future!
Best wishes,
Melissa
I cannot praise this company enough!
I cannot praise this company enough!
As a male picking out an engagement ring can be a daunting experience with so many options. But if you are looking fantastic service with unique gems and ring design, look no further. It took some time and patience more from my end because I wanted it to be perfect but the guidance and process was really careful and professional from Holts.
7. september 2023
Uopfordret anmeldelse
Besvarelse fra Holts Gems
Thank you, Patrick, for your kind words. We are so proud to have been part of this important milestone in your life, and we very much appreciate your trust in us.
We look forward to helping with any jewellery needs you have in the future!
Best wishes,
Melissa
We’ve loved our experience with holt…
We’ve loved our experience with holt gems throughout. My husband picked my engagement ring there and said they supported him through the whole design and buying process. We then went back for our wedding rings and loved Holt’s relaxed but knowledgeable appointments. There was no doubt that we would buy our rings from them as the experience was so enjoyable.
Thank you to the team!
11. maj 2023
Besvarelse fra Holts Gems
Thank you for taking the time to review your experience at Holts Gems, Pippa! We are delighted to hear that you and your husband enjoyed selecting both the engagement and wedding rings from our store.
We’re so pleased you found your experience great and would love for you to come back anytime you’re looking to add more sparkles!
Best wishes,
Melissa
Amazing Experience Creating our Engagement Rings
I could not recommend Holts Gems enough. I contacted them earlier in the year with a few ideas for engagement rings for myself and my partner. After arranging the appointment, Farah was extremely helpful and patient in discussing the designs, budget, choice of gemstones, etc. The end product was beautiful, and the rings turned out exactly like we imagined them. Communication throughout the process was very clear, and the team was alway available to answer my questions. I would 100% use them again.
21. juni 2023
Uopfordret anmeldelse
Besvarelse fra Holts Gems
Hi Amalia!
We are so pleased to hear that you had a positive experience! It is very important to us that we help to make our customers feel as confident and comfortable as possible during the process. It makes us so happy that you and your partner love the rings. We would love to help you again for any future jewelry purchases!
Madeline
Great service and very friendly and…
Great service and very friendly and knowledgeable staff. Farah had great communication with us from the very start. The ring turned out perfect and would recommend getting hand engravings done here as the detail is amazing!
20. juli 2023
Uopfordret anmeldelse
Besvarelse fra Holts Gems
Thank you for your wonderful review of Holts! Our team loves hearing that our communication and service produced an excellent product as knowledge and attention to detail make a great ring.
We are so pleased you had a delightful shopping experience and we are thrilled that the ring turned out perfect with hand engravings. Your trust and endorsement mean a lot to us. We greatly appreciate your kindness and willingness to share it with others in this review.
We hope you enjoy wearing your beautiful creation! Thank you again for choosing Holts.
Melissa
Friendly helpful service
Friendly helpful service, Alicja goes above and beyond to help!
27. juli 2023
Besvarelse fra Holts Gems
Thank you so much for your review and kind words about our team! We are thrilled to hear that you had an absolutely amazing experience with Alicja. We hope you can visit us again soon for another exceptional experience!
Melissa
The rose gold bracelet I purchased from…
The rose gold bracelet I purchased from this store was a true showstopper. Its intricate design and the way it gracefully adorned my wrist made it a piece I cherish. The quality and craftsmanship exceeded my expectations.
12. juli 2023
Uopfordret anmeldelse
Besvarelse fra Holts Gems
Hey Alexandra!
It's great to hear that you're loving your bracelet. Just a little heads up, it might have been purchased from a different brand. But no worries, it's still fabulous!
Melissa
Finding the perfect couple rings has…
Finding the perfect couple rings has never been easier thanks to this jewelry store. Their diverse collection offers a variety of sizes and designs to suit every couple's taste, and their delivery service ensures a hassle-free experience.
1. juli 2023
Uopfordret anmeldelse
Besvarelse fra Holts Gems
Thank you for your glowing review, Georgina!
We are truly humbled by your comments. Our team at Holts has worked hard to curate a collection of rings that can cater to the needs of each unique couple. We're thrilled to hear that our delivery service provided you with an effortless shopping experience and that our selection was able to fulfill all of your needs.
Please do keep us in mind should you have any other jewelry needs, and we look forward to your next visit!
Melissa
Professional personable stress free…
Professional personable stress free experience from Start to finish.
Alicja and the team were fantastic. Would recommend to anyone!
6. juli 2023
Uopfordret anmeldelse
Besvarelse fra Holts Gems
Dear Chris,
Thank you so much for taking the time to leave such a lovely review! I am sure Alicja will appreciate your kind feedback and we hope to see you in our showroom again in the future!
Kind regards,
Melissa
Excellent customer service from the…
Excellent customer service from the lovely Sofia. Her knowledge and passion for gems was infectious and she found the perfect diamond. We had several other appointments but none of them compared to Holts in either product, knowledge or customer service !
30. juni 2023
Besvarelse fra Holts Gems
Dear Val,
Thank you so much for your kind words! We were absolutely delighted to be of help to you and your son and know that this special diamond is in good hands! I am sure that the finished piece will be just as beautiful. We wish him good luck with the proposal and hope to have you in our showroom again one day!
Kind regards,
Melissa
A true gem of gems
My experience with Holts Gems was very enjoyable - the staff were all very knowledgeable, professional, friendly and personable, making the experience hassle free. I was continually updated and reassured throughout the process and the ring is gorgeous. I have recommended to others and I would not hesitate to do so again. Colin
26. juni 2023
Uopfordret anmeldelse
Besvarelse fra Holts Gems
Dear Colin,
Thank you so much for your lovely review! We take great pride in our customer journey service and are very passionate about our work. We hope that your partner loves the ring as much as we do and look forward to having you in our showroom again in the future!
Kind regards,
Melissa
I would like to say thank you to all…
I would like to say thank you to all the staff and to Sofia!!!
They help me a lot to found the right ring for my engagement!!
Thank you thank you.
The ring was all bespoke and in the end created a beautiful ring!!!
3. juli 2023
Besvarelse fra Holts Gems
Dear Cosimo,
Thank you so much for your lovely words! Sofia was absolutely delighted to help you create the perfect engagement ring for your partner. We hope to see you again in the future!
Kind regards,
Em
Wonderful Service
25. juni 2023
Besvarelse fra Holts Gems
Dear Edward,
Thank you for taking the time to leave a review about your experience. We deeply appreciate your feedback!
Kind regards,
Melissa
Excellent
The whole experience was excellent. Sofia was incredibly helpful throughout and made everything go very smoothly. She helped to take a lot of the stress away! The ring is also fantastic. Would absolutely recommend Holts Gems to others
6. juni 2023
Uopfordret anmeldelse
Besvarelse fra Holts Gems
Dear Alex,
Thank you so much for taking the time to leave such a lovely review about your experience. I will happily pass on your feedback to Sofia and we hope to have you in our showroom again one day!
Kind regards,
Melissa
Great service and perfect ring
Alicja took excellent care of me when choosing an engagement ring and I couldn't be happier with the result!
23. maj 2023
Besvarelse fra Holts Gems
Dear Sam,
Thank you so much for taking the time to leave a review about your experience here at Holts. I will pass on your lovely feedback to Alicja and we look forward to having you again in our showroom.
Best wishes,
Melissa
Sofia and Lisa gave an excellent and…
Sofia and Lisa gave an excellent and personal customer service helping me find the perfect rings for my fiance within my budget.
18. maj 2023
Besvarelse fra Holts Gems
Dear Robert,
Thank you for your positive feedback regarding your experience with us! I will pass on your kind words to Sofia and Lisa and we hope to see you again in the future!
Best wishes,
Melissa
Excellent service and very helpful with…
Excellent service and very helpful with advice and options.
Highly recommend Holts, which we have used for years.
15. maj 2023
Besvarelse fra Holts Gems
Dear Phillips,
Thank you for taking the time to leave a review about your experience with Holts. We deeply appreciate your feedback and hope to see you again in our showroom!
Kind regards,
Melissa
Perfect
Thank you Alicja
You made everything so easy for me.
Really appreciate your service.
Everyone there was just as professional as you were too.
3. maj 2023
Besvarelse fra Holts Gems
Dear Murat,
Thank you for your lovely feedback. I am sure Alicja will appreciate your kind words and we hope that you enjoyed your overall experience at Holts Gems. Take care!
Kind regards,
Melissa
Personal, professional, creative and perfect!
The team at Holts took a really personal interest in the piece I was commissioning. They then proceeded in an extremely professional and caring way with great attention to detail. The stones they sourced are perfect and the resulting ring is stunning. I would recommend them to anybody looking for a special gift (or treat for themselves).
26. april 2023
Uopfordret anmeldelse
Besvarelse fra Holts Gems
Dear Michael,
Thank you for taking the time to leave such a lovely review about your experience with us. We are incredibly passionate about our work and deeply appreciate your positive feedback. We hope that your bespoke piece is in good hands.
Kind regards,
Melissa
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