Hogies Online Anmeldelser 

414
•
TrustScore 4 ud af 5

3,9

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

I needed a gift and realised that the same perfume I intended to buy brand new was available at Hogies at great discount. The set arrived in perfect condition with all packaging and extras. I'm very h... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

Ordered victoria secret bombshell lipgloss and the parcel was stolen. Did not receive any reimbursement from hogies. The Consumer Rights Act 2015 states that the seller is responsible for missing item... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I am over the moon with service and quality of the product. I have ordered wrong perfume and ask through email to cancel my order due to mistake, it was cancel right away and refunded immidietly. Th... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Fantastic in every way, first time ever purchase, little sceptical because prices seemed too good to be true, but with Hogies THEY ARE..ordered perfume on 16th arrived 19th..chocs as well😋will defini... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Kosmetikbutik

Skrevet af virksomheden

Shop top branded beauty, fragrances, watches, jewellery, sunglasses, bath & body, gift sets & more at discounted prices. Free 48 hour tracked UK delivery.


Kontaktoplysninger

3,9

God

TrustScore 4 ud af 5

414 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 88 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

3,9

Alle anmeldelser

(414)

82 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Chanel les beiges healthy glow foundation

Newbie to Hogies ..
Read the mixed reviews but thought I’d give it a whirl as the Chanel les beiges healthy glow foundation was at a bargain price compared to what I normally pay.
Ordered on Thursday and it’s come today which is Friday.
Delivery - Super speedy
Product - Authentic not fake as some peeps mention in their reviews about the products at Hogies
Pricing - Fantastic
Packaging - can’t fault
Happy with purchase and will be returning and recommending 😊😊😊

12. april 2024
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Besvarelse fra Hogies Online

Hi
Many thanks for your 5* review and lovely comments, as well as your recommendation. We are a small family run business and really appreciate you taking the time to give feedback about our products, prices and delivery.
Thank you
From The Hogies Team

Bedømt til 5 ud af 5 stjerner

LAURA BIAGIOTTI

First time i have used your company . Came apon it by randomly looking for aftershave or cologne.Bang there it was LAURA BIAGIOTTI ( Roma ) Passione . I came across this cologne from another department Store . Never heard of this Designer,Sadly She past away in 2017.Her products are very safisticated for the price .
i have the ROMAMOR & ROMA UOMA . All long lasting fragrance.So , Well done to your buying team and the backbone (staff) who got this product to me . THANKS .Will be watching your site as from now on . Georgie .

9. april 2024
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Besvarelse fra Hogies Online

Hi
Thank you for your lovely 5* review.
It is always really nice when customers come across us for the first time and leave such a positive review having had a great shopping experience with us.
Glad you found your Laura Biagiotti fragrance at a great price.
From The Hogies Team

Bedømt til 5 ud af 5 stjerner

Excellent customer service.

Excellent customer service.

I placed an order without checking the photos of the product and realized I bought the wrong item. However, I phoned up Hogies & a lovely lady answered the phone who was very polite & helpful. She was very understanding & cancelled my order immediately upon request & refunded me immediately!

I have purchased from this company before through eBay & they've always been fantastic. Unfortunately this time, due to my own fault, I had to cancel my order but the whole cancellation process was smooth & efficient.

Highly recommend Hogies !

8. april 2024
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Besvarelse fra Hogies Online

Hi Waqas,
Thank you very much for taking the time to leave us your 5* review and for your kind feedback about our customer service team.
We do appreciate it.

We look forward to looking after you again and thank you for your continued loyalty.
From The Hogies Team

Bedømt til 5 ud af 5 stjerner

Magic!

One of the best UK-based companies I ever came across in 13yrs! You can order eyes wide shut!
Outstanding service; 5 fabulous (Guerlain) products acquired at unbeatable price and delivered in a record time!

The choc ❤️❤️ in the pack was so kind.

Will order again on Hogiesonline.co.uk for sure!

A massive THANK YOU.
Valérie

27. marts 2024
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Besvarelse fra Hogies Online

Hi Valerie
WOW, thank you for your lovely 5* review.
We are really pleased that you are happy with our service, products and prices, as well as our little chocolate treat.
We look forward to looking after you again soon.
Thank you
From The Hogies Team

Bedømt til 1 ud af 5 stjerner

Fake product pretending to be Clarins…

Fake product pretending to be Clarins do not buy

23. marts 2024
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Besvarelse fra Hogies Online

Hi
We are very sorry to hear that you do not think this product is genuine as it is a genuine Clarins product.
It is illegal to sell products that are not genuine and we are happy to confirm that all the products we sell are authentic, we do not buy or sell fake products.
Our customer service team have been in touch with you and are happy to issue a full refund.
If you need to contact us please email: info@hogiesonline.co.uk
Thank you
From The Hogies Team

Bedømt til 1 ud af 5 stjerner

Fake goods and no response to emails. AVOID.

This company is knowingly, repeatedly selling fake goods! I received 2 boxes of a serum I have used for years and it is a clear fake. Water like consistency and basically packaged to imitate. They don’t reply to emails, they have had lots of reviews reporting fake products. I imagine some are better than others and go undetected. Avoid or lose your money!

20. januar 2024
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Besvarelse fra Hogies Online

Hi
Please accept our apologies for the late repy to your review, and to your emails.
We understand that our customer service team have been in touch with you to explain the situation, and that we have issued a full refund.

We can assure you that we do not sell fake products, all our products are brand new and genuine.

We hope that we have resolved this issue to your satisfaction. If you need to contact us again please email or call the office.
Kind regards
From The Hogies Team

Bedømt til 5 ud af 5 stjerner

Quick delivery

Ordered a Dior gloss I couldn’t find in store. Received it next day- very happy with the customer service!

7. marts 2024
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Besvarelse fra Hogies Online

Hi
Thank you for your 5* review, we are pleased to hear that you are happy with our service and found the Dior lip gloss that you were looking for.
From The Hogies Team

Bedømt til 1 ud af 5 stjerner

Speechless!

Speechless!
This company tell everyone that they do not sell fake products and that everything comes direct from the manufacturers.
This is not my experience.
Some friends and myself placed orders for 9 items as the price seemed very cheap, but only one item out of them all came new and sealed, and what I would call in a “NEW” sellable condition.

The others…..

Different items in sealed boxes
Items in boxes were dirty
Items in boxes were not new and had been used (liquid missing and fingerprints on bottles)
Boxes were not the normal branded manufacturing and were made of inferior packing (checked in Boots, John Lewis and the Brands flagship stores.
Bottles and caps were of a different design to the genuine products on the high st.

If these are not fake, then they are poor seconds or old and discontinued stock. If that is the case then this should be advertised clearly when customers purchase.
No response to e-mails either.
In a world of fakes and companies selling damaged goods, my advice is stick to the High st and if the price is veryyyy cheap, then there’s most probably a reason for that.
Happy shopping!

1. januar 2024
Uopfordret anmeldelse
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Besvarelse fra Hogies Online

Hi
Apologies for the delay in responding to your review.
We were waiting for you to respond to the email request via Trustpilot asking you to let us know your name, email address, phone number and order details so that we can verify if you, and your friends, have purchased from our website.
As you have chosen not to respond we are unable to identify who you, or your friends, are, and whether any of you have placed an order with us.
If you and your friends would like to contact our helpful customer service team on: info@hogiesonline.co.uk we would be happy to assist you all.

In response to the points you mentioned in your review we can assure you, and all of our customers, that we only buy and sell genuine products.
It is illegal in the UK to sell counterfeit goods and we take this very seriously and can confirm that we only sell authentic branded products at discounted prices.
We are completely honest and transparent about the fact that some products we sell have blemished boxes, but the product itself is in perfect condition.
It is made clear in every product listing that the box may be dented, damaged, in an unsealed box etc... .
These products are cheaper to buy than products in perfect, undamaged boxes.

Our customer service team responds to every email we receive so we do not know why you would not have received a reply to any emails you may have sent us.
If you would like to make yourself known to us by emailing us that would be really helpful.

Our reputation is of huge importance to us and we are always keen to resolve any issues that a customer may have.
We look forward to hearing from you.
From The Hogies Team.

Bedømt til 5 ud af 5 stjerner

Ordered Tuesday item arrived Thursday…

Ordered Tuesday item arrived Thursday morning, excellent service and two heart shaped chocolates to enjoy with my brew . I’m impressed , will order from again

22. februar 2024
Uopfordret anmeldelse
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Besvarelse fra Hogies Online

Hi
Thank you for taking the time to leave your review, and for your kind words.
We are pleased to hear that you wil be ordering from us again and look forward to receiving your next order.
Many thanks
From The Hogies Team

Bedømt til 1 ud af 5 stjerner

I order a Calvin Klein Perfume

I order a Calvin Klein Perfume. I looove the scent and found it hard to get. When I came across it on here I thought omg yes I can get another bottle as I'm going to run out. I bought it and came in just a few days, I was so excited, same box, same box. I can freaking well tell that is not my perfume I had been using the past couple of years. I compared it and was so upset I couldn't describe it. I went to "The Perfume Shop" lady behind the counter said that one was discontinued as they bring a new one each year, so mustn't be the genuine Perfume. I heart sank, knowing myself that what I bought was not what I got. I contacted them and they came back and sent me the label to send it back and gave me a partial refund. Uhhhh why the hell do I want a partial refund if your selling fakes/copies of what I purchased. I'm currently waiting to here back. Looking on ebay it says make charge a few if damaged. If anyone has the magic powers to open the sealed packaging on a product without actually opening it please teach me. Mind you one hand I'm so pissed that they aren't selling the genuine product and only gave me a partial refund. I'm glad that since the package has a few scuffs so they can't just hand this to someone else. I'm just waiting for them to get back to me, to explain why they only gave me a partial refund. And if I don't get my full refund I'm reporting it to PayPal to get the whole refund.

2. februar 2024
Uopfordret anmeldelse
Hogies Online-logo

Besvarelse fra Hogies Online

Hi
We are really sorry to hear that you are disappointed by your shopping experience with us.
We would like to reassure you, and all our customers, that we only sell 100% authentic products which we purchase from a handful of trusted and reliable companies that we have dealt with for many years.
It is illegal in the UK to sell counterfeit goods and we take this very seriously. Our reputation is of huge importance to us. Some of the products we sell may be end of season, last season or, in some instances, have dented packaging - we always make this clear in the product listing, the products themselves are always perfect and authentic.
This is borne out by the thousands of positive product and company reviews that we have received over the 13 years we have been in business.
If we can be of any further assistance please contact our customer service team: info@hogiesonline.co.uk
Thank you
From The Hogies Team

Bedømt til 5 ud af 5 stjerner

5 STARS! Brilliant site thanks so much!

I ordered some wireless headphone for very cheap and wasn’t expecting much! But they arrived within a day I was very surprised and pleased and they are absolutely incredible earphones I am very happy with my purchase and was surprised when I opened my parcel and some very cute chocolate hearts in which took me back because I order a lot of stuff online and never received anything like that before and they were YUMMY!! Want to thank them for making my day thanks so much guys absolutely brilliant site I highly highly recommend!!!!

23. januar 2024
Uopfordret anmeldelse
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Besvarelse fra Hogies Online

Hi
Thank you for your lovely 5* review.
We are delighted to hear that you are pleased with your headphones, they are an absolute bargain and have great sound quality:
https://hogiesonline.co.uk/products/bitmore-wireless-bluetooth-stereo-over-ear-headphones-deep-bass-6hr-playtime

Thank you for shopping with us, we look forward to looking after you again.
Thank you
From The Hogies Team

Bedømt til 1 ud af 5 stjerner

Je suis dégoûtée

Je suis dégoûtée. J'ai passé commande d'un parfum sur leur site à Noël. Jamais reçu. J'ai payé des taxes à l'entrée en France. J'ai écrit pour me faire rembourser ce produit jamais reçu. Pas de réponse et ça fait une semaine. J'ai payé 130 e pour un produit jamais reçu. Une honte totale et une absence de considération du client

25. december 2023
Uopfordret anmeldelse
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Besvarelse fra Hogies Online

Salut
Veuillez accepter nos excuses pour le retard dans la réponse à votre avis.
Merci de nous avoir fait part de cela.
Nous avons examiné les points que vous avez soulevés et pouvons confirmer que certains pays peuvent soumettre les commandes à des droits et taxes d'importation qui sont appliqués lorsque la livraison atteint cette destination. Veuillez noter que nous n'avons malheureusement aucun contrôle sur ces frais et ne pouvons pas prédire leur montant.
Nous pouvons constater que vous avez été intégralement remboursé sur la carte que vous avez utilisée pour passer la commande.
Nous ne pouvons pas rembourser une carte qui n'a pas été utilisée pour effectuer l'achat.
Si cela ne vous convient pas, veuillez contacter votre banque en premier lieu, puis notre équipe du service client si nous pouvons vous aider davantage.
Notre adresse e-mail est: info@hogiesonline.co.uk
Merci
De l'équipe Hogies

Bedømt til 1 ud af 5 stjerner

Concernant ma commande de parfum sur ce…

Concernant ma commande de parfum sur ce site Je viens de recevoir un message de cronopost me disant que je devais régler 29.50 € de frais de douanes ou la marchandise serait renvoyée
Cela n'a jamais été noté sur la facture que je devais payer des frais de douanes
Faites attention la facture sera plus salée

5. januar 2024
Uopfordret anmeldelse
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Besvarelse fra Hogies Online

Salut
Veuillez accepter nos excuses pour le retard dans la réponse à votre avis.
Merci de nous avoir fait part de ce problème.
Malheureusement, certains pays soumettent les commandes sélectionnées à des droits et taxes d'importation qui sont appliqués lorsque la livraison atteint cette destination. Nous n'avons aucun contrôle sur ces frais et ne pouvons pas prédire leur montant.
Nous en avons informé notre service client et ils vous contacteront sous peu. Si vous souhaitez nous contacter entre-temps, veuillez le faire à: info@hogiesonline.co.uk
Merci
De l'équipe Hogies

Bedømt til 3 ud af 5 stjerner

Expired product

The foundation arrived quickly, but to my dismay, it was expired ( almost 4 years since manufacturing ) I've already contacted customer service and am waiting for their response regarding a refund.

Please make sure to check the batch code when you receive cosmetics. Several helpful apps are available to check the expiration/manufacturing date.

UPDATE: The company sent me a free return label, so I returned the item and got a refund.

29. december 2023
Uopfordret anmeldelse
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Besvarelse fra Hogies Online

Please accept our sincere apologies, this was a complete oversight on our part. We have thousands of products and this makes it very hard to keep an eye on all of the dates.
We would like to thank you for bringing this to our attention and reassure you we have checked the remaining products. Our Customer Service team have been in contact with you.

Bedømt til 5 ud af 5 stjerner

Fast shipping and excellent customer…

Fast shipping and excellent customer service provided by Karen! Will definitely buy from them again!

28. december 2023
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Besvarelse fra Hogies Online

Hi
Thank you for your 5* review.
We are so pleased that you let us know that you are happy with our service and that Karen from our Customer Service Team was so helpful.
We look forward to looking after you again.
From The Hogies Team

Bedømt til 1 ud af 5 stjerner

AVOID AT ALL COSTS!!

Avoid this company - I used this company as there was a discount code meaning I could get my product cheaper - the item I ordered arrived damaged - I have called them numerous times and sent numerous emails and have heard absolutely nothing back - purchased a week ago for a Christmas present and I have had to go out and purchase a replacement in store from a more reliable retailer - I have never experienced such poor customer service - if you want to waste your money shop here. Avoid these guys at all costs

18. december 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Thank you Hogies!

Thank you Hogies. Placed 2 orders now for Christmas gifts. Both parcels arrived superquick! Great prices! And a free little chocolate inside! Highly recommend Hogies! I look forward to ordering again soon!

20. december 2023
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Ordered Xerjoff Accento 100ml Eau De Parfum

The perfume which I ordered was Xerjoff Accento 100ml Eau De Parfum. It was very light compared to the one I smelt in Harrods so I took the one I purchased from Hogies to Harrods to compare them and was informed it’s not the same quality may be a copy. I got in contact and explained to Hogies. They were happy to give me a refund once they received the items. A week passed by and did not get a notification in regards to a refund. So I contacted via customer service to be told, as the package was damaged I will not be getting a refund which I believe is untrue as I posed the item back in its original packaging. They are now refusing to give back my money. I recommend you do not waste your money!

20. december 2023
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Bedømt til 1 ud af 5 stjerner

Fake product

Hi, I placed this order, but I have been using this serum for 2 years and I can confirm that your serum is an imitation. I also took the serum purchased from your site to an official Khile's store and they confirmed that it is not original. I will take serious action and want the cost of the product refunded. I will leave a review and inform those responsible of this incident and that your products are not authentic.

Guys , they have fake products don’t buy, I have checked with specialist
and they have sendend me fake product

I want my money back

16. december 2023
Uopfordret anmeldelse
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Besvarelse fra Hogies Online

Hello Marina,

We are sorry to hear about your experience. At Hogies, we pride ourselves on the authenticity and quality of our products.

We understand your concerns and would like to assure you that all our products are genuine. If you have any doubts or are not completely satisfied, we encourage you to contact us directly at info@hogiesonline.co.uk for assistance with returns or any other queries.

Your satisfaction is our top priority, and we are committed to resolving your concerns.

Kind regards,
Hogies CS Team

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

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