Hoeseasons Anmeldelser 

I booked a lodge holiday at Landal Kenwick Woods only to be told by Hoseasons six days later that the lodge I had booked was unavailable (an alternative was provided, but was different to what had been selcted and not what I wanted). Hoseasons said they had tried unsuccessfully to contact me by telephone (they tried once) and then sent me an e-mail advising me to call their Customer Services telephone number. Good luck trying to call the Customer Services telephone number - there is a long wait!! Best to try after 6.00 pm. When I did finally speak to someone they put me on hold as they were not sure why I had been contacted. Once connected to the correct person, I was advised by a harrassed lady (it sounded like she had made the same telephone call to various people that day) that this was due to Hoseasons having one booking system and Landal Kenwick Woods having another booking system which did not sync with one another and that this was not the first time that such an issue had occurred. For a supposedly reputable Company with years of experience you would expect them to have an adequate procedure in place to prevent this from happening. I was advised that my refund would be credited to me instantly, but am still waiting. Also, do not attempt to speak to the Live Chat as their only advice is to contact Customer Services. Will not use Hoseasons again.

Customer service is appalling. Wouldn’t book with them again. Be better using haven or Butlins.

Their lowest price guarantee is misleading.

Always been ok until we had a problem and needed a refund took ages and numerous calls.

Con merchants. Book a holiday in 2020 then lockdown happened. The park we was staying at was happy to move dates but need hoseasons permission. Spoke to a rude member of staff who said we ain't moving the dates break the law or cancel to which we cancelled. 3 complaints and still no one has responded and its been a year still chasing it and found my account with then has been closed down. Never again will I trust them

Terrible customer service.
We booked two UK lodges for over £2,000 requesting them to be next to each other. We were advised a week before the two lodges were 10 minutes walk apart.

We made numerous calls to Hoeseasons, the newer staff tried to help but were unable. When we asked to speak to a manager several times, they were unavailable. We were promised a call back on Sunday afternoon, nothing happened. We rang at 9am on Monday, again promised a call back by the end of the day. Had to chase them as no word by 19.30pm - all senior staff were in a meeting.

When the manager called he had decided he wasn't going to help us, and that was tough, our problem. He also said he would charge us for cancellation. Unlike the other advisors he lacked empathy, the ability to listen or care for us as a customer.

This was an expensive UK break and we are shocked by the contempt we received from both the park and Hoeseasons. We won't be booking with them again and will be advising our friends not to.

I would urge caution in booking with them, as if an issue occurs junior staff aren't in a position to help (despite them being kind and understanding) and management are absent, unhelpful and arrogant.

Booked a boating holiday on the Norfolk Broads, the boat from Barnes Brinkcraft was very poor and leaked that much we ended the holiday early.
I wrote a complaint to Hoeseasons and Barnes Brinkcraft and none of them could be bothered to reply.

I have been trying to contact Hoeseasons for three days. Twice by phone, waited for 58 mins, twice by email with no response, once by txt- surprise surprise not delivered. I need to contact to cancel my booking, due to corona virus I have lost my job and now can’t afford to go. It seems impossible to make any contact. I am utterly disgusted with their non service.